Below is a snapshot of the Web page as it appeared on 5/4/2024 (the last time our crawler visited it). This is the version of the page that was used for ranking your search results. The page may have changed since we last cached it. To see what might have changed (without the highlights), go to the current page.
Bing is not responsible for the content of this page.
RADISSON HOTEL NIAGARA FALLS-GRAND ISLAND - Reviews (NY)
Radisson Hotel Niagara Falls-Grand Island provides a peaceful escape in a suburban setting. Located on the banks of the upper Niagara River, our hotel features comfortable rooms and suites with walk-out balconies and views of the river or the countryside. You can relax on the island or explore downtown Buffalo and Niagara Falls State Park, both located about 15 minutes from the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Called before booking to enquire about this hotel's Achilles Heel - breakfast. I was assured of 'the best breakfast you have ever had. So I booked. Big mistake. The room is great, with good bed and bathroom. Went to breakfast at 8.15 (restaurant opens from 6.30 to 9.30) to be told it was closed and would open at 9, or we could get coffee and a muffin from the coffee shop (which was also closed). At 9.10 we gained entry to breakfast. The 'buffet' was not hot. In fact the sausages were barely luke-warm, and a perfect breeding ground for Listeria. Scrambled (powdered) eggs were cold, as were the 'breakfast potatoes' Thank goodness for the microwave in the foyer. There are no realistic alternatives for breakfast due to the hotel's location. Several families complained that it was unreasonable to expect children to wait until after 9 for breakfast. What a poor excuse for a Radisson hotel. The room is of good quality, but paying for breakfast and getting an offering that would not even be acceptable in a 1 star hotel is unacceptable given that I had paid extra for it. I would NOT recommend this hotel.
Read more
Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RadissonHotelGroup, Customer Care at Radisson Hotel Niagara Falls-Grand Island
Responded Feb 18, 2020
Thank you for taking the time to write a review. We are delighted to know that you were pleased with our room, bathroom and the comfort of the bed. On the other hand, we are saddened that the breakfast did not meet your expectations at that time. Providing our guests with enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we may have missed the mark. Your observations will be directed to the hotel management for appropriate corrective measures that needs to be taken. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bathrooms not maintained well. The shower curtain rod is supported by a body lotion tube. floor has some small broken tiles. Shower Tub is age old. Carpets are terrifically recycled .. belongs to stone age. Entire hotel has a carpet that is very out dated. Top of it, not a great customer service.
Read more
Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RadissonHotelGroup, Customer Care at Radisson Hotel Niagara Falls-Grand Island
Responded Feb 16, 2020
Thank you for sending us a review regarding your stay. We do apologize for the inconvenience you had during your stay. We appreciate you pointing out some aspects during your stay that needs improvement specifically on cleanliness of the bathroom, shower curtain rod, bathroom flooring, shower tub, carpet and service. Your feedback is highly appreciated as it helps us improve our service for our guest. This has been forwarded to hotel for corrective measures. It is in our hopes that our hotel is still on your list for your next trip.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms have been upgraded with new beds, pillows, linens,etc. The dining room (breakfast) was very reasonable and the quality of the food - good. The indoor pool area was well kept, clean and the pool temp was good being set at around 84-degrees.
Read more
Review collected in partnership with Radisson Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do not believe the good reviews! They obviously paid someone. We paid about 175 a night for the worse hotel ever. We planned a family vacation and we all had some issue with our stay. First of all they need to update their website and say the outside pool is not working, and hasn’t been working for the padded 2yrs and most likely will never work! They just keep the water, so it looks pretty. The inside pool is fine but good luck getting a towel, and if you do it should be called a face towel! Amenities were terrible! Our key cards to get in the rooms constantly stopped working, so we had to get new ones. The keys will not open the side doors either. They use a blue tape to cover the area for the key. The restaurant was closed and only open for drinks and the smallest dinner menu that was extremely expensive! The breakfast buffet was worse than McDonalds! Our rooms were dirty when we checked in! Ugh. The hallway carpet was ripped and we tripped. The balconies have no chair, actually some room had some cheap plastic chairs but most didn’t. My husband was looking forward to fishing on the deck that he saw on the website and it was closed!!! One day we found a drunk guy on the downstairs chair! Terrible! We want our money back!
Read more
Date of stay: July 2022Trip type: Traveled with family
Room Tip: Don’t stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had work being done on our house, so we had to take the cat and our kids to a hotel (we were quite nervous and anticipating the worst stay of our lives-kids are 2y 1y and 2 mo). The inside was so nice, front staff was really great. Got a parking spot super close which helped. The room was immaculate, our cat was very calmed by it even with our three kids. Very spacious too-didnt feel crammed all being in the same room (King sized). The pools were amazing, even had a kiddie pool-the lifeguards made me feel safer and they were instantly on alert with my kids being there. The fitness center was really nice (according to my husband) he never sees rowing machines at hotel fitness centers. We didn't do the restaurant (tim Hortons is where it's at with our youngsters). All the TV stations you could ask for. Beautiful views of the river from our room (though we didn't use the balcony, it was a nice option). There was even an incredible accessibility playground nearby. The cleaning staff was also very helpful, always easy to find someone when we needed something and they were very attentive. We had such a nice visit we're thinking of making this a yearly event. Thank you Radisson!
Read more
Date of stay: August 2022
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place is horrible! From the moment we check in 6 rooms each room had issues. All rooms were infested with bugs and a bad smell. After getting our rooms switch the other room still had the same issue. Begs and bad smell.
The following day we went to the pool and the staff there sent us outside to a pool that was out of service. They allowed us to go with a cooler to than tell us we can’t not have a cooler or beverages at the pool. The day before there were other ppl at the pool with drinks and it wasn’t a issue. These ppl were extremely racist. They had a issue about our beverage but never fixed our issue with out rooms. We kept getting bushed off saying there isn’t a manager. They also provided us with a fake email to file a complaint. This place is extremely unprofessional the staff are rude. The only person who try to help us was Kenya. I do not recommend this place to anyone!
Read more
Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would not recommend staying here. My family and I were extremely disappointed to see the difference in cleanliness, maintenance, and service since our last visit 10 years ago. Our non-smoking room smelled of cigarettes, and a lack of security. The security is so bad that they had a squatter in a hotel room due to the fact many doors only lock from the inside.
Read more
Review collected in partnership with Radisson Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RadissonHotelGroup, Customer Care at Radisson Hotel Niagara Falls-Grand Island
Responded Mar 19, 2020
Thank you for taking the time to share your feedback. I am sorry to hear that your experience was anything less than satisfying. Please know that we are striving to keep good quality of service in all aspects which is indicative of our standards and these have been shared to our management for further improvements. We would love to have you back on your next trip to give us another try.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
The staff was very friendly, but all restaurants, coffee shops and extras were closed. The outside grounds haven't seen a maintenance crew for at least a few years. No restaurants or food near the property, so the closure of all the restaurants on the property was inconvenient to say the least. The price charged for the mediocre room was much too high.
Read more
Date of stay: September 2022
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very convenient to a lot of activities in the Niagara Falls Area. No traffic and quiet (except for unruly guests who are disrespectful to fellow guests). Beautiful views and nice little terrace. Booked hotel because of the nice sized indoor/outdoor pool and onsite restaurant. Outside pool was filthy and closed. Indoor pool was open but restricted occupancy due to COVID. Hot tub was tiny and dirty. Pool area around indoor pool was dirty and not maintained. Restaurant was closed. Had to ask for room to be clean (we were there for 4 nights). We came back to our room the 2nd day at 4pm and room had still not been cleaned. When we asked for service it was minimal. Switched our towels, emptied garbage and made the beds. Didn't replace cups used. Did not replace coffee and tea used. Didn't vacuum.
I would consider staying again because my expectations are lower.
Read more
Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Asked twice e to get bath tub fixed, so it would drain properly. No one ever fixed it. Takes 30 minutes in-between showers to drain. Told they all drain slow. The doors to the room do not fit properly and gave to be slammed shut and pulled hard to open. View of river is nice, till porch light cuts on and attracts bugs. No breakfast
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chester Pombo, Other at Radisson Hotel Niagara Falls-Grand Island
Responded Jul 19, 2022
Thank you for posting a review. We are glad that you appreciate the view. On the other hand, we are sorry to hear that your stay was less than satisfying due to the condition of the room door, bath tub, availability of the breakfast and the staff service at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Busy hotel. Not a place I want to stay for a long time. Fine for short stay. Location was ok but not in walking distance to food or drinks. Could do better next time "
There are more places to choose from in the Grand Island area.
ALSO KNOWN AS
holiday inn grand island (buffalo / niagara) hotel grand island, grand island holiday inn
FORMERLY KNOWN AS
Byblos Niagara Resort and Spa
LOCATION
United StatesNew YorkGrand Island
NUMBER OF ROOMS
263
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
