See all airlines
Porter Airlines
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario Canada M5V 1A1
Website
Overview
3.52,409 reviews
Travelers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Porter Airlines
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario Canada M5V 1A1
Airline Summary
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
Read more
2409Reviews
258Photos
100Tips
Reviews
Traveler rating
- 930
- 448
- 166
- 164
- 703
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
Fort Myers - Toronto
Canada
3 bookings in February March and April. Every flight delayed, minimum 2 hours. Not sure why they cannot keep to the schedule . You gotta stay away from using Porter. Not sure
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Ottawa - Toronto
Domestic
Never again. I bought my ticket through an interline agreement, in order to move with my dog to a new city. Porter confirmed my dog (under 4 kg) could travel in cabin. They when I called back to confirm the reservation, they said no. Then I went to see someone in person at the airport, as wait times on their 1800 number were over an hour. They said yes my dog could travel in cabin and charged me the pet in cabin fee. Then closer to the flight, Porter came back and said no dog allowed. So I am now stranded and have to find another way to make my connection. Thanks for nothing, never again.…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Toronto - Vancouver
Domestic
Flight attendants shockingly rude… even flair air has better customer service. I see where they save on cost for sure, they’re so unhappy working here and take it out on you i guess.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
San Francisco - Toronto
Canada
Porter Airlines World Porter rejected promised refund for additional flight costs. 948537442 Porter flight PD670 from SFO to YYZ, departing the evening of March 3 was delayed by Porter and rerouted to Ottawa, landing March 4 at 2:00 am. The delay was caused by Porter (delayed inbound aircraft, baggage loading delays, undefined further wait time, inability to push back from the gate, late arrival in YYZ, refusal to land after hours, etc.) Porter would only book me on a flight from Ottawa to Toronto to complete my trip on March 4 if I paid the additional full fare of $717.69 for PD2206 to Toronto Island. I was told I would receive a refund of this full amount. I booked and paid the $717.69 on my VISA directly with Porter in Ottawa. However, 6 weeks after filing Porter's online request for compensation on March 4, I was offered total compensation of $125.00. I had requested reimbursement of my out of pocket $717.69 (as promised by the Porter Ottawa agent who sold me the ticket for flight PD2206) plus additional compensation for Porter's 11 hour delay. Unfortunately, Porter Customer Service is NOT accessible except by email, which triggers a new 30 business day response timeframe. The Porter WhatsApp contact is not a legitimate Porter link. The WhatsApp agent tries to get you to fill out an App (Remitly) to send them your personal contact info. Money was going to be remitted to me through Kenya! DO NOT USE WhatsApp to try to communicate with Porter Customer Service! A big part of the problem is Porter’s lower status with YYZ and SFO airports. Accordingly, Porter is not provided the same level of service larger carriers enjoy. Travellers should be wary about the resulting inferior Porter customer service at these larger airports!…
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Toronto - Vancouver
Domestic
wow. ran out of coffee 30 minutes into flight. service at front of plane was one person at a time. i dont think the had enough carts. too 2 and a half hours before serving drinks. simply a disgrace. two yoilets gor that many people not enough especially with the pilots and crew using the front. i think i will pass on flights over two hours…
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Album Categories
All photosAll Traveler Photos
Généreux verre de vin, inclus gratuitement.
Wet labels.
123456…
123456…
Baggage fees
Domestic Canada
Carry-on bag: Included
1st checked bag: $33 - $57
2th checked bag: $50 - $81
3th checked bag: $100 - $138
4th checked bag: $100 - $138
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Porter AirlinesSearch flights
Round TripOne-wayMulti-city
Depart
Tue, 5/14
Return
Tue, 5/21
Travelers
1, Economy