Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
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(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
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(888) 299-9531Billing Support (US/Canada)
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+6 187 228 0199Billing Support (Australia)
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+44 208 068 0970Billing Support (UK)
POF Emails:
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
How Good is POF's Customer Service?
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “Can't login”
- “Discontinue my account”
- “Delete my account”
Activation/ Cancellation Question:
- “Cancellation of subscription”
- “Cancell account”
- “To cancel my subscription and get a refund$14.99”
Payments and Charges Question:
- “Billing”
- “Got charged when I shouldn't have”
- “Stop automatic payments”
Request for Information Question:
- “Need to talk to someone”
- “Verification not working”
- “Help with premium”
Refund Question:
- “Refund for overpayment”
- “For a full refund”
- “I want my money back”
Product/ Service Question:
- “None of your *** business nosy *** *** data collecting *** at pissed consumer that's why I use a fake email”
- “To update my number cuz my old number doesn't work no more”
- “It's not working”
Cards Question:
- “Does my credit card get charged in full for premium or will I b charged per week??”
- “Credit card”
- “Want you guys to stop taking money out of my card don't want to pay for you guys anymore”
Website/ Application Question:
- “I Down loaded your website yesterday and decided that I didn't want it please put the money that you took off my charge card and put it back on my credit card”
- “I can't get on the website”
- “Website Down”
Staff Question:
- “I paid and can't use the service”
- “You all give *** POOR CUSTOMER SERVICE!!!”
- “I want to stop this service”
Return/ Replace Question:
- “Due to POF terms, need to change my profile name”
- “Cant change my User name”
- “Change age”
Shipping and Delivery Question:
- “Where is my inbox”
- “I purchased 20$ for the upgraded version and I haven't gotten any of the benefits. My profile still shows free package when I paid for the upgraded product”
- “Code not coming to my phone”
Employment Question:
- “Lost my job”
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
Other Question:
- “I was delete it for no reason”
- “Will”
- “Problem with conf text”
About
, , , ,
POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 16 out of 52 in Dating category
USA, Canada, Europe, Worldwide
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