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Plymouth Rock Assurance Reviews: 1,965 User Ratings
Plymouth Rock Assurance is a property and casualty insurer founded in 1982 and headquartered in Boston. The company has received above-average ratings from consumer watchdog groups for its financial stability and ability to pay out claims. Plymouth Rock auto insurance rates also tend to be lower than average. For example, a minimum coverage auto policy in Massachusetts from Plymouth Rock Assurance costs an average of $408 per year, which is less than the average cost from other insurers in Massachusetts.
Here are a few other key things to know about Plymouth Rock Assurance:
3.8/5 average rating among WalletHub users
A- rating from AM Best
4.1 rating from J.D. Power
Lower volume of customer complaints than many competitors
Wide range of coverage options, including auto, commercial auto, home, renters, condo, motorcycle, motorhome, flood, umbrella, life, and pet insurance
Coverage available in Connecticut, Massachusetts, New Hampshire, New Jersey, New York, and Pennsylvania
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Plymouth Rock Assurance Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 08/03/2022.
3.8
1,965 reviews
from WalletHub and across the web
1,965 reviews from WalletHub and across the web
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Plymouth Rock Assurance
younes_hindi @younes_hindi
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1 Star Rating
They refuse to renew my car insurance because I did minor accident cost rear bumber I rate them zero ,really this is funny company
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rbrady8859 @rbrady8859
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1 Star Rating
Recently had a car accident and it is impossible to speak to an adjuster. I’m on my second week six phone calls and absolutely nothing. I never in my life seen an insurance company like this. I highly recommend a zero. Stay far away from these people! Run around company! Phone tag every time you call.
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Plymouth Rock Assurance
Christina @cmuller22
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1 Star Rating
Not happy. I've been loyal to this company for many years and always paid my premium in one payment in full each year. This year I added a second car to my account. When the premium was adjusted, I went online to my account and opted for 10 installments instead of the single payment. I made this adjustment 3 weeks before my first premium payment was due. The due date came, and I noticed my card had not been charged, so I called my rep. Rep assured me over the phone that there was a glitch in their system, that my premium payment would be doubled for the next month, my card charged at the end of the next month, and all would be well, my coverage wouldn't lapse. Today, over 3 weeks after that conversation, I get a letter in the mail saying my coverage ended at the end of the last billing period. I'd been driving with NO INSURANCE for the last FEW WEEKS, with NO NOTIFICATION except for a lousy letter that shows up almost a month later. God forbid I'd been in an accident. I'd have no coverage, no knowledge of lack of coverage, and my life could've been ruined.
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Plymouth Rock Assurance
joan7032 @joan7032
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1 Star Rating
Be very careful with this company! My deceased Mother's home insurance was cancelled with little notification. As a result of COVID, the estate has not been closed with no date in sight. Underwriting refused to speak with me. Mind you, my parents were customers of this company since 1993. Upon explaining the situation, they could have cared less. I guess it has somehow escaped them that there is global pandemic going on and things take a little bit longer to close. I would strongly suggest using a different company for your insurance needs.
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carmech4rd @carmech4rd
They gave you notice I’m sure. The DOBI has strict guidelines for the timeline for cancellation notice other than nonpayment. You likely ignored any notices or did not pay the premium on its renewal date which is a default cancellation because you technically aren’t agreeing to the renewal declarations by not paying the premium at the start of the renewal policy period.
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Plymouth Rock Assurance
Diana Dynov @dianadynov
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1 Star Rating
STAY AWAY. they are a scam. They give fraudulent quotes So you sign a policy and then in 2 weeks revise and charge you 3x the original quote. Scam. STAY AWAY
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carmech4rd @carmech4rd
You probably lied about household residents with access to the vehicles or did not complete the phone discount app if you opted in for it or could’ve not provide documents to underwriting on something they called into question (likely ignoring the letters and emails they send repeatedly) for a premium to increase. But three time the amount? I’d bet everything I own that the increase of “three times” the agreed upon policy premium is quite exaggerated. Because once a policy is bound, unless false or unverifiable information was provided by the applicant at bind, the company bound to that rate for the selected term period as well unless YOU initiate change or CAUSE for change. Otherwise, even if you had three at fault accidents the very first week, your premium would not change until your history and the selected coverage is rated again at renewal.
I’ll drop the mic for you now…
??
?
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marieconnellymc @marieconnellymc
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1 Star Rating
I have had car insurance with Plymouth Rock Insurance for many years. Each year I paid the 6 month premium in full. Every year the cost went up. I just retired this year so I was trying to decrease expenses. When I bought my new Honda CRV and with all its safety features the cost went up. The 6 month car renewal was up shortly after I bought the car and the cost went up even more. I have a perfect driving record, since retirement I cut travel mileage in half. I called the Insurance Company up to renegotiate and they were able to cut costs by $5. During that time I called other insurance companies for car insurance and with more coverage I was able to obtain insurance in the $400.00 range. I went to liberty mutual, travelers, all state and geico. Again all in the 400.000 range. I During my search I spoke to senior management at Plymouth. They said the knew they were high but they could do little about it because they were regional. They apparently do not wish to retain customers either. At the end of the day I was a to able to buy at 411.00 vs 713.00. I was not able to get a full refund from Plymouth due to processing fees which I was not aware of. I would recommend to anyone to shop around. Never put in a claim with them either.
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hamilljessica93 @hamilljessica93
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1 Star Rating
HORRIBLE! When I switched from Progressive having FULL COVERAGE, then opened a new Policy with Plymouth Rock, I told the girl, Natalie, on the phone I wanted FULL COVERAGE, she said okay, everything is the same, and I am good to go. And, she even acknowledged how Progressive was charging me so much! Well, she screwed-up my policy, and gave me liability only. I got into a car accident 9 days after switching from Progressive. I thought I still had FULL COVERAGE, but didn't. She never explained any terms to me. If she knew I wanted FULL COVERAGE, then why didn't she mention to put it on my Policy? I would NEVER downgrade to just Liability.. Why would I? So I could end up just like this? And another thing, she's trying to say I never purchased my policy through her, when I know for a fact I did, because I CLEARLY, and DISTINCTLY REMEMBER asking for HER name, and direct line, so I could call her back with my credit card info to GO THROUGH HER to PAY FOR THE POLICY! I even have the emails, and call log to prove it! She emailed me saying I purchased it through an agent, when this agent wasn't even assigned to me yet. I spoke to the agent, and they even agreed that I never purchased my policy through them. Hmmm... sounds a little funny to me. This girl Natalie's credibility doesn't sound good at all! Plain and simple, she screwed up my policy, doesn't want to take the blame, and now I'm out of a vehicle. People are human, we all mistakes, and we are also all supposed to own up to them. What ever happened to that? I asked one of Reps if the phone call was recorded, so they could HEAR that I said I wanted FULL COVERAGE, but it never was. So, what am I supposed to do now? Eat someone else's mistake? I CLEARLY THINK NOT!
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Jason Edviles @Jev1771
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5 Star Rating
My family has been using this insurance company for years and I have nothing but great things to say about them! They have always been quick to respond about inquiries and very helpful when we have had any problems. Its a small group of people so they always know who you are and what your current status is. I can't recommend them enough.
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Ian Goodwin @ipg123
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5 Star Rating
I have had Plymouth Rock Assurance since I first purchased a car back in 2006. I have had nothing but great experiences, and believe me, I've been through some troubles! Not more than two months after purchasing my car, I hit a deer while on some back roads near my home (it was more of the deer hit me since the side of my car was damaged). Plymouth Rock Assurance sent a rep right away to give me a quote. My car was fixed and back in my driveway within two weeks of the initial accident. I highly recommend this insurance company.
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Plymouth Rock Assurance
Liz Marks @liz_m_marks
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5 Star Rating
I have had Plymouth Rock Assurance as my car insurance for over 5 years now. I am very happy with coverage and customer service, but most importantly the price has been so much better than any other company. Every year I have compared prices with other insurance companies, and time and time again, Plymouth Rock Assurance gives me the best price and best policy.
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Krishna priya @krishnapriy
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5 Star Rating
I was told about this insurance company by my office friend who was talking about how Plymouth Rock helped him come out of his car accident issues. I was very impressed by his account of the incident . The main reason is that I have never seen any insurance company who has helped its customers on a personal level as they did . I myself had long struggles with my old insurance to settle claims and bills . When I got to know about it , I thought of immediately going for it .This is highly recommended.
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Erwin Zipfel @erwin_zipfel_3
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4 Star Rating
Plymouth Rock was suggested to me by my brother. He spoke highly of this company so I gave them a try after being fed up with the last one I was dealing with. Their service has been exceptional and I am very happy with the rates. I would recommend them to anyone looking for car insurance.
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kelly faulk @valv22
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4 Star Rating
Plymouth Rock Insurance Company has overall been a very good company for me and my family. We changed insurance within the last year looking for a better rate with our daily bills increasing and we found them through a friend. We have been pleased so far with the customer service that takes time out to answer our questions and the payment process has been quite simple. We have not had to use the insurance for an accident at this time but we continue to keep the coverage and are happy with the overall result.
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Kirk Davis @tautog11
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5 Star Rating
Plymouth Rock is the best insurance company I have ever dealt with. In the aftermath of Hurricane Sandy, I had some minor damage. I called up to inform them and mentioned it was not a rush. They immediately asked me if I lost food and I had a check for $400 within a week. Then about a month after the storm, they called and made an initial offer that made me whole again. Accepting this check did not cancel any rights for further damages claims, if repairs were more complicated than the initial estimates. I was made whole within 5 weeks after the storm through 3 phone calls lasting maybe 45 minutes total.
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James Russell @JamesERustle
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5 Star Rating
I remember switching to Plymouth Rock a while ago, hoping to get better customer service than the bigger companies I’ve dealt with in the past. From the moment I signed up, I got what I was looking for. They provide a level of customer service I have never seen before, and it seems like they shower you with instant discounts and rewards the moment you sign up. They handled all my needs well, and they did it online and in person, which was exactly what I was looking for. It is easy to tell they appreciate their customers, which is why I tell everyone that they are missing out by not having Plymouth Rock as their insurance provider.
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Plymouth Rock Assurance Offers
Boat Insurance
Business Insurance
Car Insurance
Commercial Auto
Flood Insurance
Home Insurance
Life Insurance
Motorcycle Insurance
Renters Insurance
Umbrella Insurance
Plymouth Rock Assurance Q&A(3 questions)
Get answers to your questions about Plymouth Rock Assurance below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The mailing address for Plymouth Rock Assurance New Jersey is not publicly available. However, at the bottom of the agency's contact page, you can find two links which might help you submit your payment online, and you can always call customer service at 800-437-5556 to pay over the phone. For more information about the mailing address, please use the customer service number provided above, or send an email to [email protected].
Yes, Plymouth Rock has accident forgiveness for car insurance customers. Plymouth Rock accident forgiveness applies to one accident every policy period, and it can be purchased as a policy add-on.
Keep in mind that Plymouth Rock accident forgiveness is per policy, not per driver. As a result, if one driver on a shared policy caused an accident in the past policy period, the other named drivers cannot have an accident forgiven.
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