Plow & Hearth

Let me just say- never ever order/buy from them. They are the worst company to deal with- ever. Nobody knows what is going on or can do anything if some thing goes awry.

If you want to be charged illegally and then NOT have items sent to you then this is the company for you! Stealing is the best description here.

Terrible terrible customer service. The level of incompetence is unprecedented.

I ordered 4 hammock chairs. Paid over $600 even with a coupon.

I received only 1 chair even though I was charged for the 4 which is illegal to do. You can't charge until you ship all items.

The 1 chair that showed up was not worth the money or any good. So that had to go back ( as a side note to the bigger issue of not receiving but being charged for the other chairs).

I had to call , emailed, live chatted multiple times over and over again to get to the bottom of the problem and have them confirm that, yes indeed, I did NOT get the 3 chairs but was charged for 4 chairs. They did confirm that.

I was told on Sunday, November 13th, by Kim at ext. 6086 and her supervisor that they were refunding me for the 3 chairs I did not receive ( as confirmed by them) and emailing a return label for the 1 chair that I did receive.

Guess what? No return label sent and no refund given.

On Monday, I received an email with a fake tracking number telling me the 3 chairs had shipped. Wait...what? I was told I had a refund and the whole thing was over with. Lies.

On Tuesday, I live chatted, called and emailed to ask why was I told that the items had now shipped, when on Sunday, I was told I was given a refund. And, oh by the way, the tracking number that was emailed happens to be a fake.

Jenny, on the phone, told me that I had been lied to and that there was no refund. That Kim at ext 6086 and her supervisor lied about a refund and return shipping label being emailed to me for the 1 chair that I did receive.

Why do that? Do you think I am not going to notice that I didn't get my money back? Shameful!

I was told with my " fake tracking" (UPS confirmed it was not a real number) that I have to refuse delivery when the new items show up. Yes, have no life and sit around for UPS to refuse delivery, only IF it ever shows up.

They refused to call and ask vendor to not have the items shipped. Could it be because you are not shipping them?

They refused to intercept package to not have it sent. Could it be because it's a fake tracking number?

Ridiculous at best!

Not even a real tracking number. Hello. Do you think a customer isn't going to notice you gave them a fake UPS number?

The only thing I do at this point is charge dispute it.

Stay away from them unless you want to have money taken, not receive the items you tried to buy and constantly call, email and live chat with them to solve it.