We were visiting our family in Birmingham and we wanted some delicious soul food so we decided to go to Niki's West to eat. When you walk in, it's like a cafeteria. Some of the servers don't seem to be very patient when you're trying...to choose what you want, they seem to be in a hurry to serve you, and don't explain to you what your options are. Only one of the servers seemed friendly and seemed to enjoy his job. The others seemed unfriendly. You can order food from a menu or get your food from the line. When people are from out of town, they don't know exactly what they want so the workers should be a little more patient. The best part was that some of the food is already done so you don't have to wait. I was disappointed because I read these reviews before I went, and I thought the food was going to be delicious but it was terrible! The food was very bland and wasn't even hot! The servings are big though. It was six of us and we left most of our food on the table. They gave us some huge rolls, but they were not good or hot! They didn't have many meat selections. Steak and seafood were not options in the line, so I ordered a catfish dinner and it wasn't good either. It was $23.99. It came with 2 huge onion rings, hush puppies, and 2-3 sides. Another thing that's weird to me is that many of the workers were just standing around watching while everyone was eating- I think that's weird! The waitress was nice and brought us plenty of drinks. The glasses are very small, but she kept coming by giving us refills which was nice. The restaurant seems kind of old, but it was clean. Overall, I wasn't impressed with the quality of the food, staff, or the prices!More