Zoosk
Zoosk Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3186 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Too many scam profiles.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zoosk has 1.7 star rating based on 3186 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Zoosk to a friend or colleague.
- Rating Distribution
Pros: Frustrated, Very little, No pros.
Cons: Fake profiles, Customer service by phone is not available - no help, Too many scam profiles.58% of users think that Zoosk should improve its Customer Service.
54% of users say that they won't use Zoosk in the future for similar services or products.Recent recommendations regarding this business are as follows: "THEY ARE ONLY WORTH 5% OF THEIR CHEATING FEES. IF YOU DECLINE TO NOT HAVE AUTOMATIC RENEWAL YOU HAVE TO SHOW PROOF YOU DID SO.", "Don’t use this site period!", "Do no subscribe", "Don't subscribe", "Avoid dating apps, but especially Zoosk because they offer zero customer service.".
Most users ask Zoosk for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zoosk Reviews
"I'm reporting a scammer by the name cuddleman he called and left a message he's a black guy and your man not white man like the picture check him out he asked me to send him my cell phone number so We"
I'm reporting a scammer by the name of cuddlegem he's fake he's black and young the picture is a white older man he asked me to send him my phone number so we...
"Zoosk not working for two weeks"
Renewed in April 2024 for 3 months.. But unable to use. Wants me to subscribe to view or message anyone. Have contacted Zoosk by email 6 times in two weeks,...
Indianapolis, Indiana
Cannot log in
I accidentally hit the log out button and I still have till June on my subscription and it won't let me log back in because 8 years ago when I was on this site I used a different email address for some reason it keeps going back to an email address I haven't used in 8 years I cannot get into my account and if I can't use the account till June I want to reimbursement I have been on this site on and off for 8 years and there's no excuse why I can't log into my own account I am kind of demanding a refund if I can't use what I pay I want my money back sorry right now I'm not a very happy subscriber and believe me when I say this site is making it where I had three very very close prospects of having a nice future with the lady and because this happened I have lost all contact with them and it's not fair to your customers who make a mistake to lose the rest of their subscription I'm pretty angry over this and I kind of do demand that I get something out of it because it's not fair that I'm fighting with this site for four days being disconnected from the people that were falling in love with me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cancel my account back in November. Why the he'll are you still chargi6 me
- Keep charging u after u cancel
Preferred solution: Full refund
User's recommendation: Get rid of this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service. The website fakes inquires for interested parties and when contacting the did not send ^^like^^. Signed up for 3 months and they charged card without authorization for 3 more mo
- No pros just false advertising and illusions of others interest
- Used to have 800 customer number
Preferred solution: Full refund
User's recommendation: Don't join .They give false I trest inquires and appears they don't read profiles as other parties live far and have conditions. This sight needs to be investigated for fraud and billing charges to keep you and make it hard to get refund. Worse than insurance companies.
Greensboro, North Carolina
Over charge
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Subscription issue
They resolved my issue. I am pleasantly surprised because I actually like the site alot.
- Bad customer service
Preferred solution: Reinstate my subscription or refund me the remaining cost of my subscription
User's recommendation: Sign up with another dating site
I am unable to use zoosk app
- Great app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Account accessibility denied.
- Lots of scams
Preferred solution: Full refund
User's recommendation: Don't expect any customer service.
White Stone, Virginia
Unsatisfactory
User's recommendation: DON’T JOIN!!!!!! APPARENTLY ZOOSK DOESN’T CHECK THE BACKGROUNDS OF MEMBERS TOO WELL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fair dating app when it’s working, but have a technical problem it’s crap
- Lots of choices
- All cons
Preferred solution: TECHNICAL HELP SO APP WILL,WORK.
User's recommendation: Avoid dating apps, but especially Zoosk because they offer zero customer service..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stole my money!!!
- There is no live person to talk too
- There an error when paid for subscriptions
- Site & management are scam artists
Preferred solution: Full refund
User's recommendation: NEVER!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They are lier and are not trustable not at all
Preferred solution: Full refund
User's recommendation: Zoosk web is *** lier and sons of *** are not trustable!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to log in with iPhone app. Cannot respond to messages without paying again. How can I contact Zoosk?
Preferred solution: Fix my problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There is no Customer Support
- No customer support
Preferred solution: Answers
User's recommendation: Do no subscribe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Deactivate my account , I already cancelled .
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pompano Beach, Florida
Refund
User's recommendation: Too much false information and pictures realating to introductions,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I have been locked out of my account.
I signed up with Zoosk March 12th and also paid for a one month subscription. The next day, I was locked out of my account.
I contacted Zoosk support and received an email from Neeta who stated they found some inconsistencies and that their reputation in providing a good service was the reason they requested a copy of my ID front and back. I complied with this request immediately and asked for an explanation on what they meant by inconsistencies. I never received a reply. I have emailed multiple times since then.
I have been given tickets # 7871**** and 7870****. I asked if my membership dates would be adjusted to ensure I would receive my full 30 day membership. No answer. Since I have emailed multiple times with no communication as to inform me how long their process takes or reasons why my account is locked, I just want my money refunded and for them to delete my account.
I am thoroughly disgusted and they've shown I am not valued or respected. Give me back my $37.72 please!!
- Dont know im locked out
- Customer service unresponsive
Preferred solution: Full refund
User's recommendation: Buyer Beware!!
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