eHarmony
eHarmony Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eHarmony has 1.3 star rating based on 2494 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend eHarmony to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Hard to delete profile and get a refund.
Cons: No customer service, Poor customer service, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eHarmony has 1.3 star rating based on 2494 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend eHarmony to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Hard to delete profile and get a refund.
Cons: No customer service, Poor customer service, Bad service.41% of users think that eHarmony should improve its Payment and refund flow.
79% of users say that they won't use eHarmony in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't join", "Get real!", "Match", "Do not use eharmony", "Don’t join".
Most users ask eHarmony for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top eHarmony Reviews
"Won't recognize my email"
I want to thank eharmony I had a big surprise I met someone who really understood me and we are on a journey that hopefully will lead to a beautiful love...
"I canceled my subscription 2 years ago then"
I cancelled your services 2-3 years ago and now I'm getting calls from a collection agency that wants payment. I told them that I had cancelled long ago and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraudulent. Lawsuit
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Latrobe, Pennsylvania
Resolved: I only chose one month subscription and they baited and switched me because of your platform not being very explanatory to a six month I’ve never joined any dating site for six months at a time I can’
Company fixed the issue and I have been provided with apology.
User's recommendation: Be careful of your selections
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Resolved: Harassment from dating customer
Company fixed the issue and I have been provided with apology. EHarmony provided a 1/4 refund (which I am not completely happy about) & it took me four different times to reach out to them with my concern.
After the third complaint they told me I had reached my limit for complaints which totally incensed me! This was when I had to threaten them when I finally got a partial refund and the man who was harassing me nasty vulgar harassment still did it after I received my refund so I completely discontinued my subscription with them.
User's recommendation: Eharmony doesn’t stop harassment & verbal abuse & they won’t give you a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Latrobe, Pennsylvania
I need to be fully refunded of $95 due to the misleading and deceptive practices that harmony engages in
User's recommendation: Buyers. Beware this is no way to run a successful company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Subscription Cancellation taking forever, Incident #240402-****90
I have sent 4 emaiIs to eharmony and they are taking more than 24 hours to respond to my cancellation request and get a refund. I have already sent 4 emails before the 3-day cancellation period and if eharmony responds after 3 days, it would be fair to still get a refund since I contacted eharmony within the 3-day cancellation period but eharmony took forever to respond.
I accidentally placed an order to become a premium member on March 31, 2024.
I got an email shortly that clearly states that I can cancel my subscription within the 3-day cancellation period and get a refund. I would like to cancel the premium membership subscription as soon as possible.
Below I provide once again the email used to sign up to eharmony, Profile ID, and incident number
Email: privateemail2745@***.com
Profile ID: EHZ87WCT
Incident Number: 240402-****90
I hope they get back to me before the 3-day cancellation period ends and if they respond after the 3 days, I should still get a refund since I contacted them within the 3-day cancellation window.
- Awful customer care
Preferred solution: Full refund
User's recommendation: Not recommended, Customer Service takes forever to respond to cancellation request
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I don't want eharmony, eHarmony is one of the most bs sites I've ever visited
- Illegitimate transactions on your bank account
Preferred solution: Full refund
User's recommendation: Don't buy it!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to sign on
- Adequate for social media
- Poor customer service cannot get a hold of you
Preferred solution: Full refund
User's recommendation: Resolve my problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Cancel my subscription too eharmony
Company fixed the issue and I have been provided with apology.
- In my eyes no
- Waste of time and money
Preferred solution: Full refund
User's recommendation: Don’t waste your time time on this are. Save your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing Error
- I still have an account
- Unable to talk to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Pablo, California
Billing Error
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not happy
Preferred solution: I want to be able to use the app
User's recommendation: At this time I would not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tacoma, Washington
New customer
User's recommendation: Maybe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Good algorithm
- Not good for remote areas
Preferred solution: Full refund
User's recommendation: Product is good but not designed for more remote locations. Also EXTREMELY difficult to reach them via phone or email to discuss refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation
Hanah Kate Payopanin
200 Sanctuary Drive, Mawson Lakes
SA , 5095
kiitpayopanin@***.com
041534****
18/03/2024
eHarmony, Inc.
Attn: Cancellations
P.O. Box 241810
Los Angeles, CA 90024
USA
Dear Eharmony,
I am writing to request the cancellation of Eharmony subscription associated with my account.
The details are as follows:
Account Name: kiitpayopanin@***.com
Profile ID: EHV8RB58
Service password: Hannah
I already amend my subscription before the renewal date but it's still deducting on my account.
I would like to cancel this Eharmony subscription effective immediately (March 18,2023) I appreciate your prompt attention to this matter and request confirmation of the cancellation in writing.
Please let me know if there are any outstanding obligations or procedures I need to follow to complete the cancellation process.
I would also appreciate any information regarding potential refunds or credits for unused portions of the service.
Thank you for your understanding and cooperation in processing this cancellation request. If you require any further information, please do not hesitate to contact me at kiitpayopanin@***.com.
Preferred solution: I want you to cancel my subscription as much as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Consumer Rights
Company fixed the issue and I have been provided with apology. After zero help from eHarmony, they finally gave me a full refund in a snotty email.They do not value or respect their customers
The worst ever.
Preferred solution: Full refund
User's recommendation: don't use this compnay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost 240k with scammers in this site
- Not safe
Preferred solution: Talking with lawyers
User's recommendation: Make sure no scammers in this site
Brands Related to eHarmony
Companies Similar to eHarmony
Match
“I was banned this morning on April 10, 2024 they claimed that I was rude to another member which is...“
Zoosk
“This is Pat Henderson and I cancel my account with you all in November .it shows closed on my account...“
POF
“So I've had a pof account for less than a month. It seemed to be working well for meeting new people and...“
OurTime
“I just signed up youve charged my visa but I cant log in not sure what my password is dont know if I...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.