1. Go to the EA app page on ea.com.
2. Choose between EA app for PC or Mac.
3. Select Download.
4. If you’re on Mac, drag and drop the EA app icon onto the Applications icon when prompted on-screen.

Now that you’ve finished downloading, learn how to install the EA app.

What are the EA app’s minimum requirements?

Make sure your device meets the EA app’s minimum requirements before downloading it onto your PC or Mac.

The EA app is not compatible with Chromebooks, since they don't have Microsoft Windows.

Every game has its own minimum requirements to play. To find the minimum requirements for a specific game:

1. In the EA app Store, select a game to learn more about it in the Game Hub.
2. Scroll down to the bottom of the page. This is where you’ll see the system requirements for the game.

1. Once you’ve downloaded the EA app, open the installer, and follow the instructions.
2. Launch the EA app.
3. Login to the EA app using your EA Account details, or create an EA Account if you don’t have one yet.

After you’ve logged in, use our article on downloading and playing games in the EA app to get into the action.

Check your tech

Double-check that your PC or Mac meets the requirements needed to use the EA app.

If you’re on PC, make sure you’re running the EA app as an administrator. You can also try adding the EA app and your games as exceptions to see if that fixes installation issues.

1. Close the EA app.
2. Right-click the EA app icon on your desktop (or in the EA app installation folder if not on your desktop) and select Run As Administrator.
3. Then, add EADesktop.exe, EALauncher.exe, and EABackgroundService.exe to your anti-virus and firewall allow lists. Learn how to add exclusions to your Windows Security settings here.

Check your connection

1. Make sure you're connected to the internet, either hardwired with an ethernet cable or through Wi-Fi.
2. Try restarting your router. Switch it off and unplug it for fifteen seconds. Then, plug it back in and power it up.
3. Once you're reconnected to the internet, download and install the EA app again.

You can also try troubleshooting your connection problems using our guide.

Restart or reset your download

If you hit an error in the middle of your installation, you'll need to start over. You'll also need to delete any files that were successfully installed before you experienced the error.

1. Find your EA app installation folder.
   • On PC: By default, the EA app installation folder is at C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.
   • On Mac: Open Finder and press command + shift + G simultaneously. Then, search /Library and go to Application Support > Electronic Arts > EA app.
2. Delete the EA app.
   • On PC: Right-click the second folder (C:\Program Files\Electronic Arts\EA Desktop\EA Desktop) and click Delete, then Yes.
   • On Mac: Right-click the EA app folder and select Move to Bin.
3. Redownload the EA app installer.
4. Open the installer and follow the instructions.

The EA app is designed to keep itself up-to-date. This means when you log in, it’ll automatically update to the newest version.

If the app is running when a new update launches, it won’t update automatically. Exit the app and restart it to begin the update.

• Check out the EA app boards on Answers HQ to get help from other players and chat with the community.
• Follow @EAHelp for everything from outage info to news about our games.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.