If you ask for a allergen free room be prepared to wait hours! I was told by the check in staff that the room still was not allergen free. I went to lunch adn walked around to kill some time then went back to check in. Still not ready. I waited for an additional hour in the lobby and finally asked to be checked in anyway. After I got to the room, it was already clean; the only thing that needed to be done was change out the bedding and pillows. I called the front desk to ask for housekeeping and within 10 minutes the bedding and pillows were changed. I recieved a snarky phone call from the young man who checked me in reminding me that he told me the room wasn't ready. Obviously! but at that point I had expedited the process by contacting housekeeping directly instead of waiting for him to call. Too bad he didn't take the time to phone in a status check with housekeeping directly while he had free time and I was waiting in the lobby for an hour.
Date of stay: September 2016Trip type: Traveled on businessValue
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Omni Hotels & Resorts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Frank K, Director of Operations at Omni San Diego Hotel
Responded Sep 15, 2016
Thank you for choosing to stay with us and for taking time to post a review about your stay. Sorry for the delay in getting your room allergen free we will definitely use your experience as a training opportunity for all staff involved. Please contact me at frank.kastelz@omnihotels.com if you would like to discuss further. Kind Regards, Frank K.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.