Nebraska Furniture Mart Reviews

In response, NFM sent in a "third party inspector" and, when NFM was found to be fully liable, NFM refused to share the inspection report with us. There have been so many other problems: Not insulating a pipe on an exterior wall, installing the title with clumps of tile cement rather than smoothly, damaged cabinetry due to a misinstalled shutoff valve, and etc. Although NFM did hire a better contractor to finish the work, the customer service beyond the basics of getting the job done have been the most abysmal I have seen from any company. For additional information on our experience, see our review at **.

Move forward to the day of install. They rip my carpet up and reveal one seam that has a slight change in level. Their installer immediately says we have to pay 2500$ cash to level the entire area. I find this troubling for so many reasons. First, the installer so quickly jumped to a cash only fix. This is something that randomly came out and isn’t being added to my financing? I call the store. The sales floor manager and install manager confirm that the installers can simply add anything to their quotes. I’m sorry I got all these quotes from NFM for their contractors to determine anything they wanted? Who simply has 2500 cash to hand to someone? I feel like NFM needs better control of their contractors. It felt like I got my house destroyed and was basically held hostage to 2500$ or we leave now.

This is unbecoming of NFM as a company. These installers were incredibly unprofessional telling me that my floor was basically junk. I had the floor reviewed by other contractors and they said those edges were tilted. 1 hour of sanding later and the “horrible” floor is easily doable. NFM wrecked this entire experience and wrecked my Thanksgiving. I cannot have my Thanksgiving at my house now that it’s a complete disaster. Thank you for holding me hostage and destroying my house.

Now they want to delay it in an effort to get me to cancel it when it’s an item they stock. So they stock it but can’t get mine to me in 45 days? On the same order we purchased an ice maker. It will not arrive for four months. Odd because I can go to another appliance store, special order it and get it in 30 days. Yet NHF charges me for items I don’t have. Can’t use and they refuse to make good on deliveries? Wow-hope they go out of business so the small guys can stay in business.

NFM fired the contractor who initially bid my job (without telling me) but NFM had me order materials even though they knew they would not honor the labor quote I had been given. I ordered $15K of materials in reliance upon NFM's representations that the install price had been determined and I had those materials delivered. Of course the contractor was a "no show" at three scheduled deliveries to my high rise in downtown so I had to keep rescheduling and THAT is how I found out that they had fired my contractor.

So NFM delivered and charged me for $15K materials when they weren't willing to honor the labor quote I had been given (because NFM fired the contractor) and now I had $15K of materials in my highrise condo, all my furniture was moved to clear for the flooring install and NFM had nobody ready to do the job as agreed. At the risk of stating the obvious, I NEVER would have ordered $15K of materials without a labor quote or contract in place but that is the situation NFM put me in by swapping contractors without telling me anything. But of course, it gets worse because NFM is NFM.

Then I had to wait ~2 weeks for NFM to send a second contractor out and he quotes me a $1,000 higher for the install than the first guy. Now that isn’t a fortune but here I am with my house a mess and $15K of materials sitting on my floor so what choice did I have? Classic “bait-and-switch” technique by NFM and a violation of the Texas Deceptive Trade Practices Act but what choice did I have?

Then I notice that there is no trim or bullnose pieces in the delivered flooring materials, and I call the salesperson Mustafa about it. How do they plan to do the stairs without those pieces? The first contractor who bid the job (who NFM fired) screwed up neither NFM nor the second contractor caught it. I caught the mistake but of course once again the cost in time and money falls on me.

I have to wait a month living in squalor for those pieces missing pieces to arrive. Almost 2 months after delivery and I was incurring finance charges (deferred but still) for materials that never should have been delivered and a project that couldn’t be started. I've been living out of boxes and suitcases now since March (it is now August) with all my furniture and clothing from a 1,000 sq ft master suite stacked elsewhere in my home give them room to work and protect from sawdust. Disaster.

I (finally) got materials delivered in early April (after WEEKS of missed deliveries) for a simple flooring job on 600 sq feet, the renovation one bathroom and one powder room. They finished the flooring part yesterday (August 2) and they are starting demo on the powder room today (August 3). How does anyone work with these people? 25+ years as a shareholder of BRK and I’ll buy appliances and stuff at NFM but I’ll NEVER do a renovation with them again.