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About Ashley Furniture
Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Consumers can shop in-store or online. On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size.
Pros & Cons
- Price matching
- Large variety
- Affordable
- Room Builder tool
- Short return period
- Pay for assembly
Featured Reviews
… very professional and helpful. Highly recommend. They both showed us various choices and made our decision very easy. Chris met us as soon as we came in the door and answered al...
Read full reviewMy Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology … Ms. J. was able to locate and have the mattress delivered the next day! .....
Read full reviewAbout Ashley Furniture
At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. Many products are available in a variety of colors and textures. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. Ashley Furniture features the following departments:
- Living room
- Bedroom
- Mattresses
- Kitchen and dining room
- Baby and kids
- Home office
- Home decor
- Rugs
- Lighting
Ashley Furniture prices
Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. For online shoppers, the company offers free shipping on thousands of items.
The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase.
Shoppers can apply for special financing from the company’s finance partners with approved credit. Terms range from six months to 72 months. Exclusions and restrictions may apply.
Ashley Furniture FAQ
Is Ashley Furniture good quality?
Does Ashley Furniture give discounts?
Does Ashley Furniture give refunds?
Is Ashley Furniture real wood?
Is Ashley Furniture good quality?
Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. The company doesn’t use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee.
Ashley Furniture Reviews
ConsumerAffairs has collected 5,273 reviews and 4,488 ratings.
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Reviewed March 15, 2024
I talked first to Hossen on the phone. He was very courteous and helpful giving us directions to the store which is difficult to find. He greeted us with friendliness and soon helped us find the product we were interested in. He explained everything about it, and suggested we both try it out. He was very professional but not overbearing. Our experience was very positive and we left happy with our purchase.
Reviewed Jan. 7, 2024
Joey ** was a great salesman. He didn’t pressure me into buying. He let me look around. Gave me great knowledge about the product that I was buying and how long it would last. I still have the couch to this day. It’s been two years since I’ve bought it and it’s still 10 out of 10 condition with a warranty on it. Thank you Joey for the great service. I still get calls from him to check up.
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Reviewed Nov. 19, 2023
I have shopped many times at Ashley Furniture Home store. I was greeted by the salesman Eric and he listened to what I was wanting and stayed at a distance until I signaled I needed help which was very important to me. I don't like feeling crowded while I am browsing. After I finished my selections - family room, bedroom and kitchen - His manager Kevin came over. I did have some things arise out of their control and they were patient and made sure I was happy and feeling GREAT with my purchase. I ended up adding a mattress to my order and went back and forth with both Eric and Kevin and they were very helpful. Definitely will be referring them business. GREAT overall experience all because of the 2 of them.
Reviewed Nov. 16, 2023
We have never gone into an Ashley furniture before. The first person that greeted us was a gentleman named PT. He wasn’t too overbearing which we so appreciated. He asked us what type and style we were looking for and showed us our options. The manager gave us a good price. PT followed thru with all the details and made the experience very seamless. We got everything delivered in two weeks by very good delivery men and couldn’t be happier with our new furniture. We would definitely buy again from this store and ask for PT to help us.
Reviewed Oct. 30, 2023
If you want helpful, honest opinion go see Tony at Janesville store. No pressure just answered questions and listened. I'm not a big spender by any means and very critical when buying but Tony made it easy and really worked his butt off to get us a good deal on a very high-end brand. We actually left store to shop a couple more places and Tony continued to pull strings to get it in our budget after the fact. We will stop there first the next time we look for any home furnishings.
Reviewed March 10, 2024
I visited Ashley’s Furniture in Savannah just to look around because I needed a sectional that would be firm but soft because I have back and health problems. I was looking at one with a recliner but my salesperson walked me over to look at a different one and said it would work best for me. The first week the cushion went flat, second week after receiving a new one it went flat. So, I said I have no expectation a third would be any different and asked for a reselection and was told they would never do that.
Meanwhile I swapped cushions around and it went flat just like the others so again I asked to reselect and was told they would get back in touch. In the meantime my whole body is in so much pain and I put my arm on the armrest to scoot up and the top of the armrest broke. I spoke with customer Service and she said she will see what more they could do and I did not hear from them but got a call from scheduling to deliver my replacement and I told them I would call them back and LM for my CS agent to call me back but she has not called! Don’t buy from Savannah store. they sell junk and stick you with it so you are stuck.
Reviewed March 9, 2024
Worst Experience Ever. DO NOT BUY ANYTHING FROM THESE GUYS! I bought a sofa in November 2023, I received it a couple weeks after and I paid $2000+ for it. The day I got the sofa at my house they dropped it from the truck and broke the arm rest. Then the pain starts, I call the customer support and they are 0/10, worst experience ever as well. They scheduled a technician to come and fix it for FREE, but he came 3 weeks after the receiving date, then he ripped the whole textile arm rest part to tell me that he can't fix it and left it like that, then he just left…
I had to speak on the phone back and forth with customer support again so 1 month after that they offered a free exchange. Then I received 3 new sofas that were more broken than the original ones, so I had to call and start the whole process over again for a new exchange… They do not offer a return and they promise me many times for compensation and $$ back but I still didn't receive anything 5 months later. I don't know how this company is in the business still. I hope more people see this so they don't need to go thru all this..
Reviewed March 7, 2024
Buyer beware!! Do not purchase from Ashley Furniture! Their service and customer service is horrible! I order 2 bedroom suites which took almost 2 weeks to receive. Prior to purchasing, the website stated fast delivery up to 1 week....It was a lie! It took my days to get the correct delivery date after reaching it to customer service 3 times! So finally, I get a delivery date and on the day of the delivery, the manifest showed all of the items that I ordered, however, a dresser was missing!!
The delivery man didn't know why so I called customer service and they could not give me an answer and I was told that I would receive a callback maybe that day or the next day...Really? I didn't even receive a call. I had to call back only to find out that I had to wait 4 more days to receive the dresser! I ask about a discount or compensation for the inconvenience and was told that they would not do that! Really?! So then I was I could get a $25 promo code for the next purchase. Next purchase?! I will NEVER shop with Ashley furniture again and will be telling everyone I know about their subpar service and encouraging them not to shop with them as well. I will be Reviewing their horrible service on every site that I can!
Reviewed March 6, 2024
This review is a warning about my bad experience with Ashley Furniture. Don't be fooled – my time there was not good. We bought a dining set, specifically wanting chairs in a certain color that weren't in stock. The salesperson helped us pick a color online, but things went downhill from there. When the furniture arrived, the chair color was totally different from what we saw on the computer screen in the store. We weren't sure about keeping them, but the delivery person said Ashley Furniture would exchange them for a different color if we weren't happy. However, when we tried to switch because of bad lighting, the sales manager, Salima, said no exchanges were allowed, going against what the delivery person told us.
As a repeat customer, I was upset. I didn't want money back – I just wanted to swap the chairs, but they flat-out said no. Their customer service is terrible, especially after you buy something. Even the person who sold us the furniture didn't bother to call us back. Watch out for Ashley Furniture – they act nice when you walk in, but if something goes wrong with your order, you're on your own. Save yourself the trouble and look elsewhere for furniture.
Reviewed March 4, 2024
On October 2023, I bought online a drawer for my daughter room, later on February 2024 I finally decided to ensemble the furniture, it is absolutely garbage, the handler does not match the holes on the drawers, the material is peeling off, the drawers rail to dot align, some drawers are doesn't even close fully; I proceed to call Ashley Customer Service online or app purchases, talked with Joshua **, he sent me a message with his email and asked me to send the pictures to that email, he said he will reply that way, that was done on Feb 23 2024, so far, no answer, comment or anything at all, I have called to the customer service number and they keep making me wait until my call is cut.
On March 2023, I went to the Ashley Homestore in Cary - NC, after carefully reviewing all the furniture and spend some time there, my husband I requested a detail of everything that we have liked, there were some difficulties to receive it but after requesting the manager, we received them. On May 13, 2023, we received the reclinable sofa in L; after 2 weeks we noticed, the attachment between the units were broken, the wood base was broken, the control were broken, we called the store, talked to our sales rep (should be on their system), and she said they will send someone to check, they were supposed to call back, did not happen. Months pass by, I call again the store, asked for the manager, he ask me to send the pictures of the damages to a phone number and that they will contact me back, they never reach out again.
I call back again, now they have a new manager, I ask me again to send the pictures to a phone number, I do it again and nothing happens. Around 3 weeks ago I called again, requested a supervisor, I talked with Shanikua, she said I could either get a refund of $200 on a $1.200 piece or get service, I was not happy or agreed at all, but with the lack of option I asked to be transfer to the service since she said she could not process the service request, a machine said they were full and I would received a call back, did not happen. Called again Shanikua **, she did not pick up the phone, she sent someone to tell me since service did not call or took my call, she was going to take care of it, and call me back, in max 24h, did not happened, called her again today, 3.4.24, she did not answered the phone again, she said she offered options and I did not liked any of them and she can do any more. THIS IS THE WORST FURNITURE - SERVICE - COMPANY.
Ashley Furniture Company Information
- Company Name:
- Ashley Furniture
- City:
- Arcadia
- State/Province:
- WI
- Postal Code:
- 1945
- Website:
- www.ashleyfurniture.com
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