Nebraska Furniture Mart Reviews

I stumbled upon this furniture store while searching for a new sofa, and I'm so glad I did. Their selection is extensive, and I was able to find the perfect piece to complement my living room. Great prices too!

I recently purchased a water heater, a washer and a dryer from NFM and was very happy to have them all. I then decided I was going to purchase a gas range from Nebraska Furniture Mart. I went with my wife to the store and talked with a sales rep about buying a Frigidaire gas range they had on display. I was told by the rep that the item was not in stock and it would have to be ordered and I would not have it until approximately the first week of April by the 6th I was told. We agreed to the purchase and I signed the contract. By the sixth of April we had heard no word from NFM and had received no item. Thus I called the store to find out what's going only to learn new information that my range was on back order and I would not receive it now until Apr 19th. To my dismay of the news I called to find out if there was any way to expedite this order.

My wife and I purchased a refrigerator at NFM. The refrigerator has multiple features so we bought the additional “warranty.” We have since experienced repeated problems with the refrigerator ice maker. Surely the extended warranty would kick in and make needed repairs. Nope. We can’t get the warranty company to even respond, much less repair the unit. Obviously, NFM is running a scam with the warranty company to generate additional revenues. Beware!!

We used NBF for our kitchen appliances and they were just terrific. From the salesperson on the floor who explained all the various options and considerations to us, to the great team of installers who took great care of the finished product. Highly recommend!

We regret choosing NFM for bathroom remodeling work in our home. What was supposed to be a 5-6 week project turned into a renovation nightmare that lasted over 6 months. We moved out of our home for 8 weeks, expecting the work to be done in that time. It was not, because Nebraska Furniture Mart used a highly incompetent subcontractor. By all appearances, this contractor also was not licensed to do the work; I have repeatedly asked NFM for licensure information, and they will not or cannot provide it. Among numerous aesthetic and functional problems, the worst occurred when we used the upstairs bathroom shower for the first time and it flooded into the master bedroom below.

My wife and I purchased the extended warranty. We were sold on it due to it even covers pet damage. They said, "Do not worry. It's all covered." The extended warranty company asks questions until they find something that does not meet their criteria then denied. I will never buy anything from this place again and I hope you don’t as well.

My significant other and I visited NFM 2-3 times to complete our order. We quoted out laminate and carpet install. The laminate is for 800 sq ft, which is the focal point of my complaint. We had the entire job quoted and was told that we would have to lay OSB on the subfloor to bring it to the right level. My house was built in 2006 with very good materials. We spoke with the salesman that said they typically don’t have any problems with anything at install.

Ordered sectional couch. One portion of the couch was delivered damaged to NFM and they delivered undamaged section. Customer service couldn't give me a date as to when it would arrive. Every time I spoke with customer service they were extremely rude. NFM called this week (over two months since undamaged portion of couch delivered) and we setup delivery for today, finally. When the sectional arrived today - it was damaged again. Take your business elsewhere, as I will doing the same. Completely unacceptable.

If I could give a zero I would. We had a dryer delivered and it never worked. Got the run around from customer service saying we had to contact the manufacturer. Since it never worked I feel NFM should just replace. They had delivery tech come out and confirmed it wasn't working and that they will order a new one for us. 2 weeks later nothing. Contacted NFM again and they still say we need to contact the manufacturer. I have been without a dryer working for months. They do not stand by the product they deliver and pass the buck off to the manufacturer. I would understand this if the dryer worked THEN broke, but this dryer has NEVER worked since it had been delivered. With as much $$ as we have spent there I expect better.

Shifting the blame on consumers for orders when products are said to be in stock but are not. NFM seems to think that it’s ok to allow you to order items that are in stock but then are not. We ordered a refrigerator that was in stock. Delivery was set then we get a call they needed to delay it by two days. Ok fine but then that date goes by and now I get an email. Item not in stock new arrival date is now 45 days. After a useless call to their customer service my only option is to cancel an order or wait. I asked when will it arrive. Answer- we have an estimate. Really you only have estimates, this is how you control your inventory? My best guess was it was on sale but when a customer who paid more got my refrigerator instead.