Q&A: Who is the TTC's new customer service officer Chris Upfold?
Partly because of his ties to Toronto, partly because of his job at the London Tube, Chris Upfold kept a close eye on the customer service storm that gripped the TTC last year. Soon, he will be in the thick of it. The TTC announced Monday that Mr. Upfold, a Walkerton, Ont. native who has held a variety of customer service posts at the London Underground over the last decade, will be its first chief customer service officer. He starts May 30, earning between $117,772 to $147,183. Mr. Upfold, 37, believes Toronto’s transit system has got a bit of a bad rap lately — “if you are pushing huge amounts of people through pipes in the ground, that’s a tough thing to do” — but he says there are ways to improve riders’ experience. An excerpt of his conversation with the Post ’s Natalie Alcoba follows.