Temporary Premiums Representative

Motion Picture Industry Pension & Health Plans (MPI) is seeking a Temporary Representative for Premiums Operations. The Representative will exhibit exceptional customer service, computer skills, and conflict resolutions skills, while interacting with Participants and team members regarding health plan options, eligibility enrollment, and premiums information.

Qualifications:

• Minimum 2 years of customer service and/or comparable work experience is a plus. "Comparable work experience" encompasses the skills, abilities and work experience listed below
• Proficient PC skills using Windows; MS Word MS Excel required
• Accurate typing skills of 45 wpm; 10-key skills by touch

• High school Diploma or GED required. Some college preferred

• Excellent problem solving skills
• Clear and effective oral and written communication skills, with the ability to explain and confirm understanding of complex issues
• Health insurance experience is a plus
• Pleasant and professional telephone etiquette
• Able to multi-task, handle fast-paced work and meet deadlines
• Motivated self-starter and well organized in managing time and materials
• Strict attention to detail, a high level of accuracy required
• Able to learn quickly and follow through to completion
• Ability to maintain confidentiality of information
• Ability to work well with individuals at all levels of the organization
• Excellent attendance and reliability, with the ability to work overtime/extended hours as required
• Ability to accept direction and developmental guidance from supervisor

Essential Duties and Responsibilities:

• Review and process COBRA Elections & Payments
• Review and process participant and dependent records, addresses, beneficiary designations, plan selections, Coordination of Benefits information, student documentation, life insurance, etc.
• Communicate eligibility policies and eligibility extensions to Participants and dependents
• Create reports using excel
• Create letters for Participants using both word and excel
• Handle Participant phone calls regarding eligibility and premiums
• Complete tickets created by PSC Representatives

• Respond to emails from Participants
• Follow up with new enrollments requiring eligibility processing to generate premium notices or deposit payments

• Perform other duties as assigned.

Please note, this is an onsite assignment at our offices in Studio City, CA. MPI requires contractors to be vaccinated against Covid-19 with exceptions as required by law. 

About MPI:

Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work Certified! 

Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.