HELP CENTER

Canceling your subscription is easy. Just follow these steps:
 

1. Create a Magazine Customer Service account using your e-mail address and a password of your choice. 
2. Once you have logged into your account, you will see a full list of subscriptions ordered with your e-mail address. If you do not see the subscription you would like to cancel, you can find it using our advanced search functionality. 
3. After locating the magazine subscription you would like to cancel, simply click on the “manage” button.
4. On the next screen click the “cancel” link under the magazine cover image and follow the prompts on your screen.

If you have any trouble completing the above steps you can always Create a Case and request that our customer service team cancel your subscription for you. You can also call our customer service team at 1-855-286-0473 from Monday-Saturday 9AM - 10PM EST for additional assistance.

Your personal information is important to us and we need to protect it. Requiring customers to create an account before using the Magazine Customer Service site is one way that we do that.  By creating an account, we validate that an authorized user is accessing the information associated with your order.  If you don’t want to create an account, you can contact our customer service team directly by clicking the “Open a Case” link found in the Contact us section or calling 1-855-286-0473 from Monday-Saturday 9AM - 10PM EST. Our customer service team will be happy to assist you.
 

We partner with retailers, infomercial companies, airlines, hotels and other ecommerce sites to sell magazine subscriptions. If you don’t remember placing an order for a magazine please call our customer service team at 1-855-286-0473 from Monday-Saturday 9AM - 10PM EST.  Our team will be happy to research your order and let you know where and when it was placed. For online help, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form.  Once your Case is submitted a member of our customer service team will get back to you quickly.
 

Our customer service team is here to help. You can give them a call at 1-855-286-0473 from Monday-Saturday 9AM - 10PM EST.  For online assistance, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form.  Once your Case is submitted a member of our customer service team will get back to you quickly.

We are the Synapse Group Inc. and for 25 years we have been the leading provider of magazine subscriptions to the publishing industry. We partner with well-known brands in the retail, airline and online industries to bring great magazines offers to customers like you. Our office is in Stamford, CT and you can learn more about our company at our website: synapsegroupinc.com. If you have a question about your magazine order with us, please call our customer service team at 1-855-286-0473 from Monday-Saturday 9AM - 10PM EST.  For online assistance, you can open a Case by clicking the Customer Service link in the header bar and submitting a Case form.  Once your Case is submitted a member of our customer service team will get back to you quickly.