I find as a person who can enjoy a casino. I have not drank for a good 7 years. If you want to drink and maybe get drunk at 9 a.m. this place is great. But if you want to eat have to wait till noon. So easy get smashed in the morning but if you want to eat don't bother. This place is a waiste for a a.m. trip if you want to enjoy a coffee and food. While having. Good time. Don't go here slots are nice people are friendly. Other the. That go to any of the other places around the casino. Prices are cheaper for better morning services.

Gaming floor is the only joy there. Rooms often subpar but this stint it was so dirty with dust and hair especially bathroom that was beyond gross, see photos. No room service, microwave or fridge. Not much for restaurants if open. Went to Mexican counter joint and employee shouting at customer with manager standing assisting in no way. Just seems like everywhere you turn they fall short.

MGM Springfield is celebrating five years and if you're a slots player, there's really nothing to celebrate. The machines are probably the tightest in the business. I realize you can't every time you play but be prepared to bring a lot of money (and get lucky) and bet high to win a jackpot. The bathrooms are many times a mess. The garage is always dirty, but it is free parking so that kinda evens things out). The food choices are average. The bright spot is the Tap Sports Bar, a terrific place to spend time with friends and unwind. The employees are, for the most part, excellent representatives of the company.

The worst customer service I've ever experienced. Ever. Tell me how it took 3 weeks of phone calls not being returned to be told today that the algorithm must've caught up to me?! What? I'm a gold member who spends entirely too much time/money there. To have zero slot play/promotions? Zero. No, you're just too lazy to figure it out or admit fault. Shameful.