As mother of the bride, I did not choose this venue. I knew it was beautiful and was excited for my daughter. Of course I read the reviews on this site and became slightly worried. Unfortunately my worries became a reality right from the start.... We had issues getting in touch with Jennifer Savage, the event coordinator. Emails and phone calls were not returned in a timely manner. I have been in customer service for over 25 years and know how important it is to communicate with clients. I guess the Botanic does not have that on their list of priorties. We had issues getting questions answered and even getting a contract to book the wedding. When it came time to get the deposit, they finally initiated contact. Of course they were expecting it immediately. When we finally had our "in person" meeting with Jennifer it went well. She was nice and knowledgeable. We booked the outdoor pavilion for the ceremony and Goldsmith room for reception. Be aware chairs are mot part of your $750 ceremony site charge. You also have to ask for the brides room. We went over everything we wanted as far as tables, bar, linens etc. Everything goes thru Botanic so outside vendors are not allowed without prior approval. You also have to use their bartender..We toured the sites and were very pleased. Of course the lack of communication continued until it came time for payments. We received an invoice that included stuff we didnt even request so go over it very thoroughly. The grooms parents were paying for the bar bill and they did not have any better experience communicating with Jennifer until it came time to pay the bill. The day of the wedding was beautiful. We were able to get into the reception area and brides room nice and early. We rented a golf cart to transport guests and bridal party to ceremony site. On a positive note, our driver Aleta (?) Was very pleasant. She went over the top to take care of the bride. On the negative side, we had issues with the bar. It was not ready when the guests arrived. The bartender was rude and told them to wait. When they went back up after seeing supplies arrive, they were greeted with still a partially stocked bar. I dont understand how this happened. They were given a timeframe, bar list and payment for a fully stocked bar. When I finally went to the bar, I experienced the rudeness of the bartender first hand. I asked for a margarita for myself and the bride. Simple. Tequila and mix. Nothing complicated. She told me that they didnt do margaritas. We were not ever told this. Fortunately someone from Botanic was standing at the bar and heard my request. Obviously I was the MOB, so that probably prompted the special atrention I received. He said he would take care of it and make it happen. About 20 minutes later, me and the bride got our drinks. Nice customer service finally! Dont understand why the bartender was rude. It was a Sunday afternoon wedding so it wasnt a heavy drinker event. Tea and lemonade were offered at a self serve drink station. She wasnt overwhelmed with long lines. The only reason I was generous with 3 stars was because the venue itself was gorgeous. The outdoor gardens make for beautiful pictures. Fortunately you cant see poor customer service in the pictures. If you do choose the Botanic as your wedding site be forwarned that you have to stay on top of every detail.