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Medical Guardian provides in-home and mobile medical alert systems with an assortment of devices designed to connect the customer to a monitoring center in the event of an emergency. This is done by following these steps:
Press the help button on your base unit, wristband, neck pendant, or wall button to reach a trained emergency response team within seconds.
Give a detailed explanation of your situation and let the operator know who they should reach out to for help, whether it’s a first responder, caregiver, or loved one.
After confirming an emergency, the appropriate personnel will be dispatched. If you’re unable to verbally identify your need, the monitoring center will automatically send medical services.
In nonemergency situations, the operator will notify someone from your designated care list.
U.S.-based monitoring centers are available around-the-clock to take calls from Medical Guardian customers. These facilities have received UL-Listed, Electronic Security Association, and Five Diamond certification. Live agents can also provide support in multiple languages. The monthly subscription fees for monitoring services range from $29.95 to $44.95.
Medical Guardian offers the MyGuardian app, which is included for free with each system purchase. It’s available to download on both iOS and Android devices, and it also can be viewed on desktop. Customers may use this to manage the people in their Care Circle, correspond with caregivers, track activities, review system reports, and take care of billing details. What features the app offers may depend on the system you purchase.
Medicare Part A and B plans don’t typically cover medical alert systems. However, Medicare Advantage (Part C) may provide coverage or reimbursement for your device. This would depend on your specific provider and plan.
Medicaid is run by states, so you would need to verify with your state’s Medicaid office if you’re eligible for any financial coverage for a medical alert system.
Medical Guardian issues prorated refunds if you’ve paid for services in advance but decide to cancel your subscription before that service time frame has ended. However, customers on a monthly billing plan won't receive any refund if canceling service within 90 days of sign-up. If sending equipment back, you may be charged a restocking fee of up to $50.
A limited one-year warranty applies to equipment purchased directly through Medical Guardian. This covers the replacement of products when issues arise due to defects in the workmanship or materials. The company may repair or replace equipment after that for the same type of defects, but not for normal wear and tear or damage.
A protection plan is also available for $6.99 a month to cover normal wear and tear, accidental damage, and lost or stolen devices, as well as unlimited battery replacements.
Customers have the ability to cancel their Medical Guardian subscription at any time. However, those on monthly billing plans won't receive any refund if they cancel within 90 days of starting service. Cancellations can only be done by calling and speaking with a company representative. Once the cancellation request is complete, equipment must be returned within 30 days to avoid a fee of $350.
