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McAfee KB - How to use McAfee Personal Security 2.x on Windows 10 S
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How to use McAfee Personal Security 2.x on Windows 10 S
Document ID:
000001850
McAfee Personal Security is a Universal Windows Platform (UWP) security app that is designed specifically to work in Windows 10 S.
NOTE: You can only use McAfee Personal Security on Windows 10 S. If you try to install the standard versions of LiveSafe or Total Protection on Windows 10 S, the installation fails with the following message:
The app you're trying to install isn't a Microsoft verified app
If you see this message when you try to install your McAfee app, you must install McAfee Personal Security instead.
McAfee Personal Security Versions
McAfee Personal Security is available in two versions — a free version, and a subscription-basedversion.
Both versions of McAfee Personal Security provide security features, and an easy way for you to install or use True Key and WebAdvisor. The subscription-based version also provides VPN and Identity Protection features (depending on your country):
Feature
Free version
Subscription-based version
McAfee True Key — auto-saves and enters your passwords into your favorite websites, so that you don't have to
Yes
Yes
McAfee WebAdvisor — alerts you to dangerous websites hosting malware that can infect your PC
Yes
Yes
McAfee VPN (Virtual Private Network) - a service that allows you to connect privately to the internet
No
Yes
McAfee Identity Protection - monitors your personal info to help stop you from becoming a victim of identity theft and online fraud.
No
Yes
What is Windows 10 S?
Windows 10 can run in a special mode that is designed for security called 'S' mode. When you run Windows 10 in S mode, you can only install and run apps from the official Microsoft Store on your Windows device.
McAfee apps, such as the standard versions of LiveSafe or Total Protection, can't be installed on a Windows 10 S PC because you must download them from protection.mcafee.com.
NOTE: Some McAfee security browser extensions or plug-ins, such as McAfee True Key or McAfee WebAdvisor (as mentioned above), do support Windows 10 S. They can run on a Windows 10 S device without issue.
About McAfee Personal Security
Click the options below to learn more about each topic:
Although your Windows 10 S PC can't run the standard LiveSafe or Total Protection apps, it can run the McAfee Personal Security UWP app.
McAfee Personal Security might have been preinstalled on your Windows 10 S PC. If McAfee Personal Security isn't preinstalled, follow these steps:
You can download and install McAfee Personal Security directly from the Microsoft store. Or, you can start the installation process from the McAfee website. Here's how to do both options:
Install McAfee Personal Security directly from the Microsoft Store:
Type your registered email ID and password, and Sign in.
Make sure that the appropriate subscription for McAfee Personal Security is selected.
Scroll down to the Secure VPN tile next to Web in the My Protection section, and then click Download now. Because you are on a Windows 10 S device, the Windows Store opens to the McAfee Personal Security app.
Click Get, and follow the prompts.
Redeeming subscription-linked accounts. If you have a McAfee subscription that includes a McAfee Personal Security, follow the steps below to link your McAfee Personal Security installation to your McAfee account.
When the installation completes, click:
Sign in at the upper-right corner, if you already have a McAfee account, or have already redeemed a retail card.
Redeem a retail card in the lower-right corner, if you have a physical card or eCard that you want to redeem.
After you complete either step, McAfee Personal Security is linked to your McAfee account.
NOTE: After you link your app to your McAfee account, you must provide your credentials (email address and password, as mentioned above) to open the app.
McAfee Personal Security allows you to connect to the internet through a VPN, easily install McAfee True Key and McAfee WebAdvisor, and sign up to our Identity Protection service:
Click Start on the lower-left corner of your Windows desktop.
Open the McAfee Personal Security app by doing one of the following:
Click McAfee Personal Security in the app list, or
Click the McAfee Personal Security tile.
When the McAfee Personal Security app opens, you see a panel similar to one of the following:
NOTE:Depending on your country, you might see different options.
Standard: McAfee Personal Security not linked to a McAfee account
Subscription: McAfee Personal Security linked to a McAfee account
Choose one of the available tiles on the panel shown. A description for each tile is shown below:
Standard files/features
Tile
Description
Web Protection
Allows you to install McAfee WebAdvisor:
Click Get Started, then click Get.
When you're switched to the Microsoft Store, click Get again.
Follow the prompts and click Turn it on to complete the installation.
Password Manager
Allows you to install McAfee True Key:
Click Get Started, then click Get.
When you're switched to the Microsoft Store, click Get again.
Follow the prompts, and then click Turn it on to complete the installation.
NOTE:When you install True Key in this way, the True Key extension is installed in the Microsoft Edge web browser. The McAfee Personal Security app only interacts with the True Key browser installed in Edge. If you've manually installed a True Key browser extension, for example in Chrome, that instance of True Key continues to work, but can't communicate back to McAfee Personal Security.
Antivirus Protection
If this tile is grayed-out, it means that you're running Windows 10 in 'S' mode. In this mode, you can only install apps from the Microsoft Store. Click the Learn more link for more details. If you've switched out of 'S' mode, you can download and install apps such as LiveSafe or Total Protection from protection.mcafee.com. See the following section for additional info.
Subscription-based tiles/features
Tile
Description
Personal VPN
Allows you to connect privately to the internet:
Click Connect. You're connected to the fastest available virtual connection.
Click Fastest connection to see a list of available connections.
Select your preferred connection, and then click Save. Your preferred connection is used each time that you connect until you choose a different connection.
NOTES:
You have unlimited bandwidth through the VPN on up to five devices. You can enable or disable devices on the Settings page.
If you've switched out of Windows 10 'S' mode, and are running McAfee Personal Security under standard Windows 10/Home, you're redirected to protection.mcafee.com download our McAfee Safe Connect VPN app.
Identity Theft Protection
Allows you to set up your protection, which helps to prevent you from becoming a victim of identity theft:
Click Open. An email containing an activation link is sent to your registered email address.
Follow the steps to enroll in Identity Theft Protection.
Sign in and start using Identity Theft Protection
Can I install LiveSafe or Total Protection on my Windows 10 S PC? No. The standard versions of LiveSafe and Total Protection can't be installed on a PC running Windows 10 S. In Windows 10 S, you can only install products from outside the Microsoft Store if you switch out of 'S' mode.
IMPORTANT: Remember that switching out of Windows 10 S mode is a one-way process. After making the switch, you can't go back to Windows 10 in S mode.
If you've switched out of 'S' mode into standard Windows 10, you can download and install apps such as LiveSafe or Total Protection from protection.mcafee.com. To learn how to download and install McAfee consumer products, see How to download and install McAfee products.
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000001850 - How to use McAfee Personal Security 2.x on Windows 10 S
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Products/Features
McAfee LiveSafe
McAfee Total Protection
Issue Type
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on the lower-left corner of your Windows desktop.
