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SINGAPORE MARRIOTT TANG PLAZA HOTEL - Updated 2024 Prices & Reviews
Rest easy at Singapore Marriott Tang Plaza Hotel. Our hotel in Singapore is located on the famed Orchard Road, right above Orchard MRT Station. After a busy day, unwind with a dip in our outdoor pool, or enjoy on-site dining at Ginza Tenharu, or one of our many restaurants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This summary was created by AI, based on recent reviews.
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Singapore Marriott Tang Plaza Hotel is often praised for its central location on Orchard Road, offering easy access to shopping and public transport, a highlight for numerous guests. The hotel's atmosphere strikes a balance between modern and cozy, though some furnishings may feel outdated.
While the room sizes and cleanliness receive commendations, there are occasional concerns regarding bed preferences and room maintenance. The amenities, including the M Club lounge, are generally appreciated, but some guests find the hotel pricey and the service can vary, with instances of exceptional helpfulness contrasted by experiences of slow responses.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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A staycay at the Marriott Tang Plaza. The check in was smooth and no fuss, and within minutes we got our key. Being a Marriott Bonvoy Elite member, we were upgraded to a better room category. The View from the room was a good one, overlooking the Scotts Square, Shaw Centre and Ion Orchard. Pretty cool to look out the hustle and bustle of Orchard Road/Scotts Road.
The hotel sits atop of the Tangs Department Store. One of the locals favourites. The hotel is also connected with underpass hence you are able to hop from malls to malls without getting wet or under the hot sun. It is also connected directly to the MRT (Subway) Orchard Station. This hotel is probably the best location in the entire Singapore in terms of strategic location, accessibility and connectivity.
The room is very new, completely refurbished including the bathroom. I really love the newness of the room as opposed to some hotels, a "soft refurbishment", a mixture of old and new.
There is no power socket/USB or charging station next to the bed which is kind of weird for a city corporate hotel. Even leisure hotels are equipped with the convenience. The TV is quite far from the bed due to the odd size of the room, albeit spacious.
The bathroom layout is functional and bright. The water pressure in the shower stall was good, with Thann bathroom amenities for you to indulge in a good shower.
The swimming pool at the 5th level is quite huge given this hotel focuses on corporate business segment as opposed to leisure. There were enough sun loungers plus a couple of huge poolside cabanas. There are also a few villas on the same deck as well.
Generally it is a good 5 star hotel, great location and we had a nice stay.
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Date of stay: September 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stepping out of the car park, my companion and I were directed to the hotel’s security checkpoint for temperature scanning. It was odd to say the least, but given the labour crunch these days, this is the best arrangement; as opposed to setting up and manning a counter.
The registration process was smooth, with facilities and restaurants fully explained to us. Still, I often wonder why a lot of hotels have yet to fully embrace contactless registration. Our physical identification card still had to be presented, but surely; the e-identification card should suffice nowadays.
Given the hotel’s octagonal shape, I was not surprised at the odd configuration of our room, #2402. It was pleasantly spacious and the placement of furniture took advantage of that. The double bolt door lock was faulty though but we did not ask for a change of rooms and used the door latch instead for our safety and security.
Personally, if there are improvements to be made, I do feel that the provision of bathroom amenities, particularly the miniature bottles of body wash, shampoo and conditioner; should correlate with the number of guests.
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Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Singapore Marriott Tang Plaza Hotel, Other at Singapore Marriott Tang Plaza Hotel
Responded May 13, 2021
Dear CCHSingapore Thank you for your detailed feedback. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Please accept our sincere apologies for the experience you had with the faulty lock. Rest assured that this has been highlighted with the relevant teams for a thorough review. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us. Warm Regards, Singapore Marriott Tang Plaza Hotel
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After leaving Kuala Lumpur and not having car reservations, we contacted the hotel and they had someone to pick us up at the airport for a more than reasonable price.
When we arrived, the bellman was attentive and prompt with our luggage. I did not like that they placed my LV cabin bag on the ground but I continued with walking into the hotel for check-in.
This is really when we went from a 6 to a 10. Miguel was prompt, upgraded our room (Ambassador elite status), explained the entire city and recommended things for us to do. I have never had anyone take the amount of time he did, while explaining his personal journey to Singapore and secure dinner reservations for us in what seemed to be one conversation.
The location of the hotel is fabulous.
It is clear why Miguel went into hospitality tourism, because, he excels at his job. I have three more days at the hotel and I hope the service continues to exceed my expectations. Kudos to Miguel from Spain.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
During the seamless checked in, everything was perfect from deluxe king to executive king room with the high floor request granted. Phyllis was helpful with my 1.30pm late check out request.
The room itself is spacious and decent.
Things went wrong when I lifted up the toilet cover to see some stains on the seat.
Next was the remote control at the bedside kinda dusty. And missing the in room dining menu book. The room has slight mouldy smell.
The bedroom slippers quality was bad too.
The Marriott Bonvoy app assisted me to place my in room dining order.
The cod fish & chips was the most bland and not worth the money $36++.
The presentation of the in room dining do not comes with salt & pepper.
Okay so the next morning I have decided to order the in room dining again.
The American breakfast $35++.
All the dishes are covered except my apple juice & hot chocolate were left open when they were sent over.
Scrambled eggs can be skipped. No salt and pepper provided too.
Okay finally to check out. Was checking through my bill. There was an additional charge of omelette though the breakfast comes along with 2 choices of eggs as i ordered 1 omelette and 1 scrambled. Was showing my order messages in the app to the staff assisting with my check out. While running through, I realised my pork saus age was missing and didn't serve it to me. I quickly refer to the photo I had taken in the morning to confirm. The staff quickly apologised on the missing sausage and adjusted the extra omelette charge. But no further initiative for the missing sausage.
Though i had spent $190 in total for the in room dining with alcohol and sparkling water too. I felt it was not well spent.
Please work on the house keeping and in room dining orders.
So my stay was pretty average.
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Date of stay: September 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Singapore Marriott Tang Plaza Hotel, Guest Services / Front Office at Singapore Marriott Tang Plaza Hotel
Responded Sep 28, 2020
Dear teiko11, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again in the near future. Warm Regards, Singapore Marriott Tang Plaza Hotel
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Was nearly barred entry into the lounge as I was wearing a pair of $100+ Birkenstock shoes, which Ai Ling at the M club reception considered to be ‘sandals’. I had worn this same pair of shoes to other hotel lounges (ritz Carlton and mandarin oriental etc) and never encountered any issue. I was also almost practically asked to go home to grab a pair of shoes to cover up my (shameful) toes as the lounge didn’t have any to lend me (as what Tower Club which has a decidedly strict dress code would do) and I did not pack any other shoes for the stay as this dress code for the lounge was not communicated to me prior to the stay. Not sure why the hotel would choose to move the M club to beside the swimming pool (and former location of the very informal pool grill), and yet impose such an uptight dress code beside such a relaxing setting. The worst thing was that the dress code enforcement seemed disproportionately focused on footwear, and other guests clearly in gym attire (t-shirt and shorts) were let into the lounge without issue. Lastly, Ai Ling should really walk the talk as her own footwear was not entirely proper either - other staff at the lounge were wearing proper black court shoes but she was wearing a pair of off-colored grey shoes. In the end, my husband had to come down to give me his pair of shoes while he walked back to the room barefoot (not sure how it is within basic decency to allow any guest to go through this extent of trouble). The room and cocktails were great, but with so many excellent hotel options around, an incident as unpleasant as such is enough to ensure that this would be a hotel that I would likely never return to.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phyllis Chew, Guest Services / Front Office at Singapore Marriott Tang Plaza Hotel
Responded Dec 12, 2020
Dear 96eunicek, First and foremost, we would like to thank you for taking the time to provide us your valuable feedback in regards to your recent stay. We apologized for the unpleasant experience you have encountered which have caused any inconveniences to you. As our M Club is an exclusive lounge, therefore a dress code is in-placed as a guideline for all our guests. We have well received on your feedback and we will relook into the process to prevent similar reoccurrence in the future. Please note that it is certainly never our intention to upset the stay experience and regret that the various shortfall took place. Once again, thank you for taking the time to share your feedback. Sincerely, Phyllis Chew Assistant Front Office Manager
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The service was epic here, the people really made this place, which is just as well because the design of the rooms and the club lounge is weird.
The Good
Rose in the Club lounge was fantastic. She was making cocktails and serving drinks with a smile all night long. Margarita was her speciality. Outstanding service. Give her a payrise!
The lounge cocktails and canapes are outstanding. The cocktail list immense and the options for a vegetarian like me extensive, excellent foods and drinks and for drinks it's 4 hours long which is fantastic as usually these places only serve for 2.
Arun in the restaurant was incredible, he could not do enough for me and as I am vegetarian he went out of his way to ensure that I had every dish he could find that was veggie and fresh, outstanding leadership a few of his colleagues who weren't as obliging could follow. Thank you Arun. Give this man a promotion!
Jane in the Spa was amazing, I have rarely had such an amazing head back/massage,, she has fingers of godesses.
The Bad
Usually in Marriott hotels the club lounge is a great place to work or meet people during the day...not here. It's designed very strangely in 3 parts and the main part has the sun beating into it.
It's also on the 5th floor so no views.
There is no breakfast here and no one here during the day until cocktails/canapes at 5.30pm, what a missed opportunity.
Our suite had the tiniest wardrobe which was squashed into a corner which meant it was very hard to actually get anything out of it!
The door handle came off the bedroom door!
The desk is in the wrong place, it should be by the window with the view.
The toiletries are so small that I bought my own!
There was no mini bar, even though we had lounge access and were in a suite, no mini bar, it was empty!
But the people make this place, keep them and you can build on this excellent service.
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Date of stay: April 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife, son and I went for a holiday for 7 days in early January 2020 to stay at this conniving establishment. It was the first time we were with our son after many years and we were looking forward to this family holiday. We arrived late at night tired after a long air flight. We had booked their most expensive club rooms. At check in, the receptionist slipped in a paper into our hands to say (if we read it at all) that there were urgent repairs going on and there may be some noise in the morning. Little did we know that at around 9 AM, a jackhammer sound started on our floor and the noise was ear shattering. The noise went on non-stop for a long time. We had slept less than 5 hours. I went down to the reception to say that this was unacceptable. Their answer was that this was urgent repair work. I asked her how long it had been going on for and she said it was going on for many days previous and they were fully aware of the work. I asked her why were not informed about the work prior to our arrival. She had no reply. I asked her if she knew it was going to be hammer drill work and she said yes! They offered to resite us in standard rooms at a much lower floor. This was not much use as we were on a long planned luxury holiday. We had no choice but to check out and when I told the manager that we should not be charged for the atrocious night, the answer was NO! I am a Platinum member of the Marriott Group and to be treated in this way is unbelievable. We ended up moving to The Four Seasons Hotel where our costs were almost double because it was not pre-booked at a reasonable price. It is amazing how an organisation whom I have supported for most of my business life should treat a guest in this manner.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Not worth staying at this hotel because they are conniving and are guilty of perpetrating...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 67355800SindtMgr, Manager at Singapore Marriott Tang Plaza Hotel
Responded Feb 8, 2020
Dear 77year, It is with great regret to hear that your stay with us in early January was not up to expectation. Thank you for taking a moment to share your feedback. We appreciate it as feedback such as yours certainly helps us in continually improving our property and enhancing our guest experience. Please be assured your concerns will be shared with the appropriate teams in order to ensure a better experience for our guests. We hope that we will have the opportunity to better your experience on a future visit with us. Sincerely Yours, Singapore Marriott Tang Plaza Hotel
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Booked a room under Club Marriot weekend rates. Requested for early check in at 11am but and arrived at 1pm but rooms were only ready at around 2pm which was understandable as it was a busy weekend. Tried to paid to upgrade to a room with bathtub but reception informed that none was available as all were reserved for elite members. The first room (2006) that was given was in a worn out and bad shape, it was extremely dusty along the edges and my nose started to itch. We even found hair and leftover nut crumbs from previous guests on the floor! Service desk sent up housekeeping to attempt to do a dusting but we went down to reception to request for a change of room. It was crowded at reception and extremely difficult to get anybody's attention. Finally got a staff to escalate a room change but was told that we would have to wait till evening. We accepted this and went for a swim instead. At around 630pm, we were finally given a new room (2803) which looked alot better. An anniversary cake was sent up which was thoughtful but we were out during delivery. Surprisingly, there was no cover on the cake and it was just left in the open. This is extremely unhygienic and unexpected especially during the covid period. Staff offered a dining credit as a slight recovery which was a good gesture but first impression was already not good. Breakfast the next morning was an awful experience. We entered the restaurant at 1010am, and placed out order at 1015am, but food was not served to us until around 1050am. What was shocking was despite us constantly checking with the staff, they just kept saying will check with kitchen and we had to further wait, even though those who came behind us already got served their food before us. The staff even tried to ask us for our last orders when our first orders have not arrived. The food that finally arrived was disappointing too. The eggs benedict was overly cooked like boiled eggs instead, while the other sweet items like waffle and pancakes were dry and cold.
As a five star international chain, such experiences that boiled down to the basics is certainly extremely unpleasant.
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Date of stay: December 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Singapore Marriott Tang Plaza Hotel, Guest Services / Front Office at Singapore Marriott Tang Plaza Hotel
Responded Dec 16, 2020
Dear Danielneo1995 Thank you for taken the time to leave your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. After reading your comments, we certainly understand why you wanted to bring this matter to our attention. Your comments are extremely valuable and we see them as an opportunity to improve any similar situation in the future. Please be rest assured that your review will be share with the respective team leaders for further investigation and action. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Best Regards, Singapore Marriott Tang Plaza Hotel
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This was an impromptu 1 night stay using my marriott points which does not require me to pay anything. So basically it was a free night. After booking through the Marriott app, the hotel sent me an upgrade offer which I had to top up abit to secure the room.
I decided to pay abit for an upgrade that has a guaranteed bathtub as most of their rooms does not have one. The reservation team noted my request and also my estimated check in time which was around 4pm.
To my disappointment, the room which I wanted was not yet ready and the front desk staff could not give me the room as housekeeping was still making the room ready. I was annoyed to be honest as I don't find it an excuse to not have the room ready by 4pm.
They could only give me a room which was at the highest floor but with not bathtub. Normally, i would let this slide but what's the point of offering upgrade options if you can't keep to your guarantee? Especially when my arrival was after the stipulated check-in time?
The staff that was handling me named Mil is an excellent example on how to manage guests disappointment. He gave me club access without having to top up any money. So I settled for a top floor room with no bathtub.
Club lounge food was excellent and the staff there were attentive to all the guests there. Its a shame that its only open for a few hours only
Breakfast was a disappointment as it took some time for the food to be served and quality wise, it could be better.
Overall, this hotel is good for those who value the convenience of being right smack in orchard Rd where there are tons of shopping centres around. The room debacle is what pulls down this review for me.
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Singapore Marriott Tang Plaza Hotel, Guest Services / Front Office at Singapore Marriott Tang Plaza Hotel
Responded Mar 21, 2021
Dear Maninkhaki Thank you for taking the time to share your recent experience. We appreciate your feedback as it helps us to focus on the areas for improvement, in terms of your check-in as well as quality of breakfast. Rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. At the same time, we are glad that Mil and our team at M Club were able to meet your expectations. I'm sure our staff would be happy to hear about this and your comments are very encouraging for the team! Once again, thank you for your valuable feedback. We hope you will reconsider visiting us again for a much better experience.
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stayed during weekday after covid reopening. price was affordable as it was weekday. weekend prices are higher got upgraded as platinum elite staff were friendly and professional across the property note that during this period, club lounge is only operating at limited hours (1730 to 2130) only downside is rooms are slightly dated
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Date of stay: October 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes. I am not sure how they are handing the club lounge due to COVID-19. The lounge was oftentimes crowded.
I would encourage you to stay at the hotel. The location is great and the staff is excellent.
There are more places to choose from in the Singapore area.
PRICE RANGE
$308 - $362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott singapore, singapore marriott
FORMERLY KNOWN AS
Singapore Marriott Hotel
LOCATION
SingaporeSingaporeBoulevard / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
403
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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