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Reviews of Beachside Resort & Residences

3.5 out of 5
Beachside Resort & Residences
3841 N Roosevelt Blvd, Key West, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1004 reviews" "
Rating 8 - Good. 253 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 70 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, amenities
Never cleaned the room or made bed.
Stayed 2 nights in Mar 2024

4/10 Poor

William Joseph

Traveled with partner
Disliked: Cleanliness
This property changed from a Marriott too another management company on the day we arrived. We received an email maybe the day before. The email stated that everything would remain the same, which wasn’t true. They had removed the lobby coffee and breakfast, the airport shuttle and the water taxi. They only would come to clean the room on request, which wasn’t told to us at check in. We did like the pool area, beach, and the shuttle to Old town. The restaurants were good and shuttle staff great!
Stayed 7 nights in Mar 2024
Response from Reservations on Mar 12, 2024
Thank you for your 2 out of 5 rating. We will pass this on to our Management team.

8/10 Good

Russell

Stayed 3 nights in Feb 2024
Response from Reservations on Mar 5, 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the helpfulness of the staff
Stayed 4 nights in Feb 2024
Response from Reservations on Feb 29, 2024
Thank you for the 4 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Charles

Liked: Property conditions & facilities
Excellent place!
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 23, 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

6/10 Okay

joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is being turned into time shares in two weeks,laying off most of the staff. So for the most part the employees were not happy and sometimes rude.
Stayed 6 nights in Feb 2024
Response from Reservations on Feb 23, 2024
Thank you for the 3 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome except for the pillows, they were very uncomfortable! We also wish they had a continental breakfast.
Stayed 5 nights in Feb 2024
Response from Reservations on Feb 16, 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pass for room did not work. Staff tried it and couldn't get it to work. Told to go back to Lobby. A looong Walk. Desk clerk gave the impression we didn't know how to unlock door. No apology for inconvenience.
Stayed 1 night in Feb 2024
Response from Reservations on Feb 13, 2024
Truly sorry for your experience with our door lock. We thank you for your 4 out of 5 rating. We will pass this on to our Management team.

10/10 Excellent

Nick J

Stayed 6 nights in Jan 2024

6/10 Okay

seana

Disliked: Amenities
.
Stayed 4 nights in Dec 2023
Response from Reservations on Feb 1, 2024
Thank you for your 3 out of 5 review. We will pass this on to our management team.

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities
Great drinks by pool
Response from Reservations on Jan 28, 2024
Thank you for the 4 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Carl Scott

Liked: Cleanliness, staff & service
Hotel was fun. Great staff could use some renovation but all together good time. I will be back
Stayed 4 nights in Jan 2024
Response from Reservations on Jan 28, 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Shannan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean!
Stayed 5 nights in Jan 2024