Location, Location - Review of Mar Monte - Unbound Collection By Hyatt, Santa Barbara, CA - Tripadvisor
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All reviews cafe lido across the street front desk ocean view east beach valet parking fire pit beautiful hotel hotel in santa barbara wonderful stay the location is perfect state street balcony property travelzoo bikes poolside
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Reviewed March 11, 2021

Upon Arrival, the check in was easy- the concierge upgraded our room and was fun and helpful. The room was a little small, but very clean and the view of the East Beach was gorgeous. The hotel had many amenities that we didn't end up utilizing however, if you want a nice, clean place for a get-away this would be a great fit.

Date of stay: March 2021
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Sightseer27359019177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ingrid Braun, General Manager at Mar Monte - Unbound Collection By Hyatt, responded to this reviewResponded March 12, 2021

Sightseer27359019177,

Thank you for sharing this great review. We are delighted to hear we were able to provide you with a great escape and to be able to enjoy the "gorgeous" views of East Beach from your upgraded room.

We hope to welcome you back again soon when you can take full advantage of all of the amenities we have to offer.

Warmest Regards,
Ingrid Braun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2021

Enjoy our recent stay. The hotel has been updated and is done well. Bathroom is beautiful and everything was very clean! Hotel location is prime and we even enjoyed the heated pool. Staff was very helpful and parking convenient!

Date of stay: March 2021
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank aly0505
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ingrid Braun, General Manager at Mar Monte - Unbound Collection By Hyatt, responded to this reviewResponded March 12, 2021

aly0505,

Thank you for taking the time to write this delightful review. I am thrilled to hear you enjoyed so many things about our recent renovation. Our colleagues as well we be happy to hear of your compliments on their gracious hospitality.

On behalf of the entire Mar Monte team we look forward to welcoming you back.

Warm Regards,
Ingrid Braun

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Reviewed March 4, 2021

We’ve been at this hotel when they were still Hyatt. Nothing really had changed, I mean this hotel is still highly recommended.

The hotel is across the street from the beach, an easy walk to Stearns Wharf, and a short drive to downtown amd funk zone.

The rooms are clean, the beds are comfortable, fluffy pillows, and smells good.

The pool is working. They only serve breakfast that you can order to go or sit and eat at the pool.

The staff are courteous and very helpful.

I wouldn’t ask for anything else, well, maybe a restaurant for lunch or dinner. But then again, there are restaurants that are just walking distance from the hotel.

I’ll keep in coming back at this hotel.

Date of stay: February 2021
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Review collected in partnership with Hyatt Hotels
3  Thank QueenBCalifornia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ingrid Braun, General Manager at Mar Monte - Unbound Collection By Hyatt, responded to this reviewResponded March 12, 2021

QueenBCalifornia,

Thank you for sharing this great review. We are currently offering full time hours in our restaurant on the weekends and look to expand upon the hours 7 days a week in the upcoming weeks.

We love that you enjoyed our location, the cleanliness of the rooms and our most important asset, the staff.

We cannot wait to welcome you back next time and for you to experience the hotel fully open with all of our food and beverage offerings. I think you will be pleasantly surprised.

Kindly,
Ingrid Braun

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Reviewed March 4, 2021

We love this hotel and go for 2-3 day 'staycations' not far from home. It's an attractive Santa Barbara Spanish Colonial style hotel across from a large and beautiful beach with views in all directions. It isn't as big as it looks, so you don't feel crowded even around the smallish but very pleasant pool. We look forward to their restaurants opening.

Date of stay: February 2021
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank jjmcc2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ingrid Braun, General Manager at Mar Monte - Unbound Collection By Hyatt, responded to this reviewResponded March 12, 2021

jjmcc2021,

Thank you for sharing this great review for all to see. We love hearing we are a regular spot for your local "staycations".
We look forward to welcoming you back when we have all our out food and beverage offerings available very shortly down the road.

Kindly,
Ingrid Braun

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Reviewed March 4, 2021 via mobile

Hotel’s location is great. Walking distance to the beach and State St. Love how they have bikes for you to ride for free & breakfast was yummy. Unfortunately, I
had an issue with how front desk handled a couple requests I had made and to top it off , I left my jacket in the room after we
Checked out and didn’t realize I had left it until I got home which is 2 hours away. I tried texting them, called their lost and found and left a message. They still haven’t called me back. It’s been 3 weeks. Service is as important if not more than the appearance or location of a hotel. If they can improve service then it would be a great hotel overall. I’ve been to category 5 or higher hotels and they are not ready to be a category 5 hotel.

Date of stay: February 2021
Trip type: Traveled as a couple
Thank soniapream
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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