Review Highlights
“I do my shopping on their site way before I go there and now with online ordering, its all done and waiting when I get there.” in 2 reviews
“(Unlike the Herbery...) Shout out to Jay for always cheering everyone up with his outstanding drawings and Sam for being so enthusiastic about the products.” in 2 reviews
“It's just the go to spot for all your cannibis needs!!” in 2 reviews
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Overall rating
60 reviews
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1 star
- Stephanie B.Portland, OR010Aug 31, 2023Updated review
A few months ago I left a 1 star with a real bad review because of budtenders not being willing to tell me the THC or pulling out packages to show me. But instead giving me a a sigh or side eye about it.
But today I am giving this place a 5 stars for having an excellent budtender like CADEN, because he actually gave me 5 stars customer service, willingly pulled out all the packages for me to see the THC percentages without any complaints, without any bother. Thank you to Caden for helping me out, there needs to be more budtenders like yourself in the Cannabis industry. I appreciate your help today as these percentages are important to me to be able to make edibles for Chronic Pain issues.Helpful 0Thanks 0Love this 1Oh no 0Jun 20, 2023Previous reviewI don't even know why I keep coming to this dispensary but I need specific things they have on sale on Tuesdays and if other shops had it I wouldn't be coming here.
The customer service here isn't the best, They can't keep track of who Gets there first and they skip over people, or just make people wait about 5-10 minutes while they are talking their lives away while ignoring customers. what kind of customer service is that? I was In the cannabis industry for about 10 years so I know what I'm talking about, it's such easy jobs. Some budtenders here seem to not know How to say the word strain, instead they say strand?
They also have the cannabinoid's listed on their sheets of paper menus and treat those cannabinoid totals to be the THC percentage alone and they are not...
One time I had asked a bud tender If he could please tell me what all percentages of THC they had for some concentrates on sale (that were all in the same brand) because they did not have them displayed yet even though they had them on the menu, With the cannabinoid totals not the THC so when I asked for this information he hesitated , Started arguing with me that that was just too much for him, because he's lazy And I told him are you kidding me? I used to do this job and if I were you I'd go and look at the percentages and I would write them down quickly it's not hard. After arguing with me for a few minutes he gave up and said he would Go and find out, and he made me wait deliberately for about 15 min. And I just couldn't believe it, such poor customer service just because someone pointed out a fact...that those are NOT THE THC PERCENTAGES.
A lot of these employees do not even care about cannabis, the industry or helping out customers. They don't even know how to say the word strain and probably don't even know what it means.
I am not one to write bad reviews, I hate it but it's been a long time coming at this specific dispensary that I can't help but write one right now after being ignored for 5 to 10 minutes by two employees that were just chatting it up with the door person. I get you have an easy job, I get that the place is not packed, and that you're a stoner who just wants to chill at work because this is "a cool job man, can't actually do real work, ya know? It's weed", But is that an excuse to just simply not do your job at all? To not even greet a customer? they couldn't even do that. No acknowledgment whatsoever until the door person pointed at me after 5 to 10 minutes that I needed help because I kept staring at them waiting and waiting. - Bob Z.Vancouver, WA24523Sep 16, 2023Updated review
The selection is like no other,they have a huge show room with everything you need and at any price. Definitely the best prices in town. Great budtenders and if they don't know they ask other employees for help to always make sure you find what you're looking for with the effects and the price you need. It's the only place I shop
Helpful 0Thanks 0Love this 0Oh no 0Feb 16, 2019Previous reviewI'm like a kid in the candy store every time I come into this place!! It has a huge selection of everything from wax,green,pre rolls it's amazing and the prices are even better!! Fast service every time too!! My only place for my marijuana needs!!
- Joe M.WA, WA05Dec 22, 2023
If I could give 0 I would. I waited for 10 minutes to be helped only to be cut so that a tender could flirt with a customer. I then called him out and was told that he was already helping her like I hadn't been watching the whole time. Basically everyone that works there has 47 chromosomes and that's why they work at a dispo. Would not recommend
Helpful 2Thanks 1Love this 1Oh no 0 - Bob R.Washougal, WA110333Nov 12, 2022
Always friendly. Always helpful. Great sales.
This is the place to go. I use both locations in Vancouver. Never disappointed.Helpful 0Thanks 0Love this 0Oh no 1 - Kristin E.Vancouver, WA25526Jan 21, 2023
Imagine going into a busy DMV with no appointment and no number to hold your place in line. You are at the mercy of "IF" the staff see's you waiting. There is no line, no system. There is no, first-come first serve. This place is only busy because of the location. Their system for helping customers is a huge deterrent for going in there. I understand being understaffed. But there is no excuse for this kind of chaos & disorganization. As a long time mj connoisseur, this is by far the worst, most chaotic pot-shop I have ever been to. And I have been to a lot! Management.....I have mentioned to staff and get shrugged off. A customer is giving you feedback. Get your shit together, this is unacceptable. Avoid this place!!!
Helpful 4Thanks 0Love this 0Oh no 1 - Robert W.Glendale, AZ04Jul 27, 2022
They have a wide variety of low level to mid grade waxes but nothing on the high end. The employee's education knowledge is a wide variety depending on who you speak with but because of Washington State laws they cannot allow you to smell the flower before and they certainly can't show you any cartridges for wax so you will not know if your battery fits or not.. If you are sold the wrong item expect at least 30 minutes and minutes and A Spanish Inquisition to ensue Sue ask to why you came back in 60 seconds after your purchase to exchange an item.. They needed my name address and date of birth just 2 just to exchange a cartridge for one that would fit my battery.
The specials for wax Wednesday aren't great and they do it based on bulk purchases versus individual discounts so you have to buy more of the low end product just to get a halfway decent discount. No real loyalty program to speak ofBut if you're in a tight spot and absolutely need some weed I still would probably drive across the river into Oregon or go tor go to another local dispensaryHelpful 3Thanks 0Love this 0Oh no 0 - brook t.Vancouver, WA01Sep 11, 2023
Feeling confused and disappointed!
I am an out of state customer, but come here when I visiting family in the summer months. I love this store and have had nothing but great service every time and have had no issues coming into the store with my ID until today. I went to grab something really quick and was denied entry because I didn't have a second type of identification to prove my date of birth. I have been allowed in 6 times since mid august and find it weird that this person has this policy. I think it's very unlikely that most out of state visitors are carrying their birth certificate and strange to require them to have a passport. If this is your policy that is fine, but would suggest having it posted outside your store and have every one who works the door follow it to avoid discrepancies. He also did not scan my ID to verify if it was a real ID or not, just went straight to asking for other identification! I went to another dispensary no issues, but was disappointed to have this experience here.Helpful 0Thanks 0Love this 0Oh no 0 - Hannah C.Fairway 164th, Vancouver, WA043Jan 20, 2023
Generally good and quick service. Don't buy bongs though, I got mine and the "neck" was super short. Short neck=wet marijuana and that's not ideal. Bummed.
Helpful 0Thanks 0Love this 0Oh no 0 - Bree B.Vancouver, WA04Jul 8, 2023
Honestly the best place you can go even though some weirdos be around the building, they should hire some people who walk around the property.
Helpful 0Thanks 0Love this 0Oh no 0 - Ellie L.WA, WA071Jun 17, 2023
this place is lovely because i can just go on their website and place an order then just walk in, say my name to a worker and they can ring me up. the store does tend to get a little busy but it's ok since there are many employees.
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