Review Highlights
“Since I've been soup-ing all week and really enjoyed the soups I've had so far I figured I get the 'chicken chili'” in 14 reviews
“Aaron from the Men's department measured my husband and hooked him up with a fabulous suit.” in 4 reviews
“In the past it was the outdoor mall, now it's DOCO with a different vibe but you still get to walk outside and enjoy the area around the new Arena.” in 4 reviews
Location & Hours
You Might Also Consider
in Women's Clothing, Men's Clothing, Used, Vintage & Consignment
in Shopping Centers
in Shopping Centers, Food Court
Amenities and More
About the Business
Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 580 stores operating coast-to-coast and online. Macy's Sacramento Downtown Commons offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture in select stores. Plan your visit today!
Ask the Community
Q:
Anyone have the direct number to customer service? Was just on hold for a painful 28 minutes, then phone rang into oblivion.
A:
No answers yet. Answer this questionQ:
Are the dressing rooms open yet?
A:
Yes, there is one on the first floor in the Mens department and one of the second floor in the Womens department.
Emma M.2 years ago
Recommended Reviews
Overall rating
337 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jan 16, 2024
I love this Macys, never busy and you can order online for pickup the same day. So happy that they have Toys R Us on the top floor to make Christmas shopping so easy!
Be careful about the connected parking garage downstairs, they close at a specific time and if you don't remove your car by then, your car is stuck there until morning. This seems to be a real problem with no solutions as people patronize the restaurants when shopping as well. Should maybe get after hours security to help. My mom's car was locked in this garage when we came back from eating at Echo & Rig - there was no one there to help and no number to call. I had to Google this issue and several reviews popped up stating you'll have to wait until the garage opens up the next morning so taking 1star off for this major inconvenience.
Recently purchased some cologne for my son, sales associate was super helpful. As a teen I used to want to work here but they never hired me lol!!! Make sure to get the bigger bottle of Versace, double the size as the midsize one, but only a $25 difference. So worth it. Love Macys!Helpful 2Thanks 0Love this 2Oh no 0 - P P.El Dorado Hills, CA92369404Mar 24, 2024
Never again
Stopped by here to shop
Didn't find anything
They wouldn't validate my parking without a purchase!
Can you even believe it?!?!?
Had to pay $4 to park
B.S.
Never had to pay to park here ever
No wonder they're shutting down stores
This one probably next
Treat your customers like crap
No wonder you're having stability issues
And YES. I am a Macys cardholder
Platinum!Helpful 0Thanks 0Love this 0Oh no 0 - Dec 13, 2023
Macy's in Downtown Commons (DOCO) Sacramento
This was my first time shopping inside this Macy's location in DoCo in Sacramento. There are a total of three floors of shopping pleasure. My daughter and I shopped here for toys because we wanted to participate in the annual toy drive sponsored by the Kings and Les Schwab at the Kings vs. Nuggets game that night.
The store was clean and merchandise were easy to find especially for the brand I was looking for. Good customer service. There were a lot of sale items. I guess I haven't visited a Macy's in a while. This was the first time I found out about Macy's Backstage. We don't have this in Roseville and I wonder if it's only in select Macy's stores. This one in DoCo is on the 3rd level by the restrooms.
Speaking of restrooms. The women's restroom was spacious and clean and the privacy bathroom stalls are nice. It's like your own bathroom with a sink inside the stall.
Anyway, I didn't really get a chance to shop for me as we were mostly in the toy section but I'd like to come back and do some shopping here again one day.
Review #3275Helpful 34Thanks 4Love this 40Oh no 0 - 5613251209Feb 10, 2024Updated review
A lot of 40% off sales. The sweater I liked was only 15% off. I'll wait hopefully it will come down. Most sweaters are 40% off and coats are 60% off.
Helpful 1Thanks 0Love this 1Oh no 0Dec 28, 2023Previous reviewA good place to get gifts. Chocolates and moose munch were both on sale. The prices for the moose munch wasn't posted, but using the kiosk I was able to look up the prices.
Mar 6, 2018Previous reviewI love the conveniences of this place. It's right near the Golden 1 Center and is so much cheaper. We've seen many families come here first, especially before Disney on ice. I believe they also serve beer here. We usually get drinks here or something out of the fridge section. The salads are very tasty. Not 100% fresh, but healthy.
Sometimes Macy's gives you a free drink on your recipe. We've gotten that twice so far. It's a nice perk after a long day shopping.
There are always plenty of seats to relax in as you eat.
We will be back.Apr 12, 2015Previous reviewFree parking with validation. Great men's selection. If they are out of an item they will offer to order it for you, free shipping.
- Sanaz M.Westchester, Los Angeles, CA0317Apr 16, 2024
Kainoa was the most help and so great to work with! 10/10 And Katy helped us also they were so nice and we will be back.
Helpful 0Thanks 0Love this 0Oh no 0 - Feb 11, 2023
I came to Macy's to get a new suit for an event. I remember back in the day they always had a great suit department and salesmen to help you. Well to day was a different story.
We parked in their downstairs parking and found a spot near the elevator. As we exited the elevator we went walking the 1st floor where the Men
s department was. As we were walking I saw a homeless lady by the mirror around the corner. She was talking to herself and kind of loudly. She was on the ground and rolling around. It was a sight I didn't have to see. Her butt crack was totally showing. Oh my. We just didn't want to see it so we walked on.
The suit department was all the way in the back corner. Not as big as it use to be and lots of empty spaces with no product. Most of the suits were all slim cut or fit which I am not. Noe of the suits fit me. I was totally disappointed. The only good part is they did have a salesman there who at least helped me.Helpful 16Thanks 1Love this 13Oh no 2 - Jennifer I.Sacramento, CA71311Mar 20, 2024
Came into the store to look at shoes. Stood at the customer service / return area to get my parking validated. I've never had a problem before this! The Macy's employee was extremely rude and told me she would not validate my parking without proof of purchase! I told her I was a Macy's card holder, she said that didn't matter! Please train your employees on how to treat your longtime customers! No wonder this place is a ghost town!!
Helpful 0Thanks 0Love this 0Oh no 0 - Michael W.Elk Grove, CA1185156224866Mar 27, 2023
I'm shopping in the downtown Macy's back in the day when they are part of the Downtown Plaza. They were keeping one of the Macy's here when Downtown Plaza was to disassemble and replaced by Downtown Commons (DOCO) and Golden 1 Center.
I think DOCO Macy's has never been remodeled for at least 10+ years, if not longer. Everything inside looks like I'm walked into a store in the 90s. They have even turned part of the store into a Macy's Backstage.
I don't know if Macy's will hold on to this store or not. But the store is due to a much-needed remodeling if they want to keep this location!Helpful 54Thanks 4Love this 38Oh no 2 - Dec 20, 2022
This review is mainly for their small section for Toys R Us. It shouldn't have been a small section, it could've been a whole floor. For nostalgia, it was great to see Geoffrey the Giraffe in some shape or form but the Toys R Us experience isn't the same here. I remember going to Toys R Us during the holiday shopping season when I was a kid to browse the enormous selection of action figures or Pokemon cards. They also had the video game section where I could play stuff like Mario Kart on the N64. As a memory my parents would let me get one toy per year at the toy store. My favorite toy might have been the Ghostbusters Firehouse.
At the "revival of Toys R Us" at Macys, there was a small selection of toys, boardgames and children's books. All of these items were expensive too! Toys R Us was always fun to go to but this "toy store" is nothing but boring. It was very unimpressive. Not to mention it didn't look like anyone was working in this area or any other part of the store.
If you are looking to do some shopping do it online or go elsewhere. Sometimes in the Summer, Macys has deals on clothes, but I still find it cheaper to go somewhere like Ross.Helpful 0Thanks 1Love this 1Oh no 0
You Might Also Consider
in Mattresses, Furniture Stores, Home Decor
in Uniforms, Men's Clothing, Sports Wear