If I could give this location a zero I would. Louis Vuitton's recent refusal to stamp my passport cover, citing an undisclosed "one stamp per passport cover” policy, was not only unexpected but also deeply disappointing. I spent $4,000 in 2 days and was shocked to be refused the service. Initially, the staff cited a purported “UK policy” as the reason for their refusal to stamp my passport cover. However, when I mentioned that I received a stamp at the LV store in Manchester, their excuse suddenly shifted to LV policy. Nowhere in their store or on their website is this policy mentioned or explained. It felt like a sudden and arbitrary decision made on the spot, without any consideration for customer satisfaction or transparency. The lack of clarity surrounding this policy left me feeling frustrated and undervalued as a customer. It's concerning that Louis Vuitton would enforce a rule without providing any information or rationale behind it. As a brand known for luxury and exceptional service, Louis Vuitton should prioritize clear communication and customer understanding. Unfortunately, this incident has tarnished my perception of their commitment to providing a positive shopping experience. In the absence of any written or expressed policy regarding passport stamping, Louis Vuitton's refusal to accommodate such a simple request is both disappointing and unacceptable. I highly discourage anyone from shopping for Louis Vuitton in London. If you wish to have a better experience, I suggest going to northern UK where the service is more accommodating.

Excellent service in this store. We were help by Foyzul, who was patient and super helpful when we needed help with an order. He went above and beyond to help us and it made the whole experience excellent. We will definitely return to this store for future services. Thanks Foyzul!