LG Electronics Reviews

We purchased an LG kitchen appliance a couple of years ago, out of the 4 appliances, we have 2 left that are still working. I would not recommend LG anything. As far as I am concerned, LG stands Fore lots of Garbage.
If it's made in China, leave it in China.

Date of experience: May 05, 2024

Worst experience.I ordered expensive microwave they sent it with Dpd the only post they use.I stayed at home 3 continous days they come near the building then write that it couldnt be delivered.I called LG in Frankfurt they were so passive said they cant contact Dpd.I made a complaint to paypal to get my money from them.Never again to buy from them.Never to use this Dpd post again.zero star for Lg and DPD

Date of experience: April 25, 2024

We bought a LG refrigerator in March of 2022. Months later before warranty was expired we called because of the new filter we installed did not work and our refrigerator flooded. We were told to try another filter that was wrong and we told them. We continued to have problems and have been calling them up until 2024 and they finally stated that there was a problem with the filter housing and that it needed to be repaired. They gave us the name of a tech who came and fixed the problem and they asked us to send them information and the bill to them. They said we called in 2022 to say that the problem was fixed (we never did that). They will not reimburse us for $130 because it was out of warranty. We called within warranty time and were given the run around and have been experiencing that to this date. We jumped through hoops with them to this date. This is something that they finally said was a problem with the filter fitting. Today they said that we did not call within warranty and so we would not be reimbursed even though they led us to believe we would.

Date of experience: November 05, 2023

“Frustrating Customer Service Experience”

I recently had an interaction with LG customer service that left me feeling incredibly frustrated. As someone who values their time, I was disappointed by the inefficiency and lack of proper communication.
I spent nearly half an hour on the phone, only to discover that my extended warranty required me to contact the store directly. Had they asked the right questions at the beginning of our conversation, we could have resolved the issue in just a minute.
This experience highlights a significant flaw in LG’s customer service process. As a company, they should prioritize their customers’ time and ensure that inquiries are handled efficiently. Unfortunately, my encounter fell short of these expectations.
I hope LG takes note of such feedback and works to improve their customer service. Time is precious, and wasting it unnecessarily is frustrating for anyone. If you’re considering LG products, be aware that their support system may need some refinement.
Feel free to adjust or personalize this review as needed. Remember, constructive feedback can drive positive change, and your voice matters! 😊👍

Date of experience: May 07, 2024

Horrible customer service... the warranty does not mean anything. I just purchased a new washer that has a faulty discharge pump. I filed a claim but got no response. I tried calling but only get virtual help or chat. Under the warranty they should fix it or replace it but it is impossible to communicate with them and then they never respond.

Date of experience: April 25, 2024

LG warranty service is the worst. Two full weeks to replace a compressor covered by warranty. Five days for the “locator” department to get a service rep on board. Six days to get them the part. Endless hours on the phone with incompetents in the Philippines who promised countless times to expedite the claim. Need I say more?

Date of experience: April 24, 2024

Should have read the reviews - appalling returns & replacement service. TV delivered 19 days ago LG shop notified that product faulty - they are STILL in the process of checking stock for the replacement - although they are clearly still selling it online........

Date of experience: April 25, 2024

Extremely disgusting customer service. The call goes from Canada to Philippines (I guess), they want rating but no interest in solving the issue. LG fridges fail because of complicated motherboard issues and poor compressor. Do not buy LG and Samsung appliances. I think, their appliances (Fridge, TV etc) are programed to die after 3 years (from my experience).

Date of experience: April 04, 2024

I've had several LG 4K UHD tvs, last were blown out by power surges. Cause of a bad wiring connection, coming into the house. The picture quality from the 50" 4K UHD, TV was great. It beat every other TV I've had. The remote worked great, I could hit the number buttons, & it would change the channels. To what I wanted to watch immediately. It showed what was coming on next. I didn't have to guess about that. I knew immediately, I will never make a mistake of buying a TV again. Unless I ck user reviews, as the TV I have now is from another company was a bad mistake. I got it cause it was less cost, that had a rating that was hyped up. Totally false buyer beware of what you are purchasing !

Date of experience: April 18, 2024

I am very disappointed with my LG Refrigerator. It required two compressors within a 5 1/2 year period. Since it is out of warranty, LG charged me the $631with tax flat fee prior to repair the refrigerator. When the repair person came to the house, he could not guarantee that the 2ND compressor repair would be successful. I refused the 2ND compressor repair and was charged only a diagnostic fee of $125. I was informed that the $506 repair refund with be 4-6 weeks. This is ridiculous customer service. I will never recommend another LG appliance....Life is not Good with LG.

Date of experience: April 19, 2024

Purchase LG range from Home Depot. Unit was missing oven racks. When I contacted LG they said oven racks are not included and that they cost an additional $300. The racks are clearly listed in the manual as included. LG customer service is a scam to increase their profit margins.

Date of experience: April 17, 2024

Bought a LG refrigerator in 2019 as of today 4-11-24.
3 refrigerators and 7 compressors and ice maker and defrost system parts and fan blower motors and now the compressor last compressor lacked freon on the floor and damaged it..I've made countless phone calls and many, many hours on the phone and still every time I call its the same lie from everyone I have talked to .we will escalade a email to the department that will help you. And never any response.

Date of experience: April 11, 2024

bought a brand new television and its defective I am under warranty they tried reparing it but it worked at "his"(the repair guy for lg) shop as stated by the LG tech because when it was brought back to my home by him it did not and he immediately palced bl;ame on my internet company saying"the IP ADDRESS) is the problem then guess what that would of been stated a long time ago not almost a. konth after changing parts and taking it to your shop. i paid 425.00 NOW I HAVE NO USE OF MY TV

Date of experience: April 04, 2024

If you buy LG just don’t expect your warranty to mean anything, worst experience dealing with them and they clearly don’t care about sorting issues or bad feedback as clearly shown here but the last of any replies to all these negative comments. Do yourself a favour and avoid them. £330 wasted on a monitor that developed a major fault after less than 2 months.

Date of experience: March 28, 2024

Bought all new LG appliances less than 2 years ago. The microwave display flickers and has missing segments. The freezer drawer on the refrigerator one day decided to thaw everything out and then start working again. The refrigerator door gasket is failing. Out of warranty of course. I will in the future avoid all LG products.

Date of experience: April 01, 2024

As I begin to write this review I see that the ratings for LG is 1.3 out of 5. This now makes sense that I am also experiencing issues with LG. I purchased a top loader washer and dryer set from Lowes. The woman at Lowes suggested LG so I went with her suggestion forgetting the many issues that I have had with this company in the past. There are many issues with the washer. For one, it does not get the clothes clean. The clothes smell the same way coming out of the washer as it did going in. I was told that the new washers are designed to save water, but the problem is that the water level is so low that only a third of the clothes are exposed to the water thereby not getting them clean. I tried to put the soil level on heavy which is supposed to raise the water level and I got the same results. I've sat and watched an entire cycle and I noticed that the water level does not always rise high enough on on heavy soil cycle. I also noticed that the inner drum is not moving while the outer drum is moving back and forth not allowing the clothes to get clean. I called to get a service request and the person on the line tried everything that they could to get me to service the washer myself even though I paid for an extended warranty. I told them that I was not physically able to do the things that they were asking, but they continued to try. Finally, I spoke to someone willing to schedule a service call. I have a feeling that I will be adding to this review after the service call in a few days.

Date of experience: April 26, 2024

Don't buy an LG device unless you want non-stop disappointments.
If you leave outside of 1km radius to the service centre, expect to be told you're outside of their service area (even though you are under warranty).
Call out fee $199 even though we are 15km from one of their authorised service centres.

3 months of trying to organise a service with a junky dishwasher occupying space in my kitchen.

Absolutely horrible experience so far.

Just got off an almost hour long call with zero help or resolution, shameful.

Date of experience: January 03, 2024

Spent £1200 on an LG American style fridge freezer less than 18 months ago and it started making a horrendous screeching noise about 2 weeks ago. As it is still under warranty, called their helpline and an engineer from their contractor’s Pacifica attended and changed a fan part.
While the screeching was bad, the fridge freezer was still working but not after the part was changed.
Have lost hundreds of pounds of food as the freezer defrosted and the fridge became warm, so contacted LG again and another appointment with the same engineer was scheduled; but this time when they attended were uninterested and said it was a different issue and a new job would need to be raised, even though they acknowledged the food had defrosted and everything was warm and still wasn’t working?!?!
Have contacted LG / Pacifica again today to be advised the next available appointment is over a week away with the same engineer who has been useless to this point!!
The food wastage / storage is one thing but my son is type 1 diabetic and his insulin needs to be stored at a cool temperature to maintain it’s effect and have stressed this serious requirement at each point but to no avail. God help them if this situation affects his health; lawyers and the press will be involved!
That will be 3 weeks without a working fridge freezer and I have little confidence they will actually fix it at that point either!
We were fortunate to have had a similar Samsung product previously for nearly 20 years that only ever needed minor repair and was so easy to arrange with them.
The difference in quality of product and service is night and day.
The service from both LG and their engineering contractor is the worst I’ve ever experienced; they are equally unresponsive, unhelpful and uncaring and I’m so frustrated and disgusted with them, I feel like cutting my losses and getting a decent product from a reputable company.
If you’re considering purchasing an LG product, my advice to you would be to do the same.

Date of experience: April 22, 2024

Bought a top loader WF-S5700PPX Fuzzy Logic 5.5 kg. washing machine 23 years ago.
Since then it has been used on daily bases with very hard water. Still working, with no maintenance, no lime scale deposits. 10 years ago I replaced the water pump and that's all, no other repairs.
I wonder if LG production still have the same durability and quality?

Date of experience: February 19, 2024

LG service is very worst service, don't buy anything from LG.
They take more than a month to deliver the product very hopeless peoples.

Date of experience: April 22, 2024