Lake Michigan Credit Union

Our mortgage with LMCU has been a disappointment from the beginning - we wanted to use someone local. Meh. My wife and I both have accounts, but the mortgage payment has always been from mine. When LMCU upgraded their online banking, access to the mortgage was switched from my account, but we'd both have to take time off from work to talk to someone in person to fix the problem, or submit our account numbers through email - we declined. LMCU just updated their system again, and this time, LMCU switched the default account from payments to an account at another bank entirely - I attempted to make 2 payments against the principle, so now I'll have to fight the bank fees, too.

Never in my life have I been treated so poorly as a long time member of Lake Michigan Credit Union. The mortgage department "team" needs a complete overhaul. As a former CU VP, I would call for the immediate dismissal of the entire department. They aren't there to help, only to criticize, condemn, and act in a childlike and condescending manner to their members. If they aren't tasked with any decision making to actually help a member, it is very apparent why. If I could have given a 'zero' rating, I would have. The interaction was a complete failure. Do better.

They changed my mortgage rate 3x after locking in. Bad Business. Run!

LMCU email to me: "That said, I also have you quoted in writing saying many things and being OK to get 6.375% with no points. Shall we keep bickering over that?
6.375% with 0 points is what you were happy with.
Damn me for trying to do a little better for you while maneuvering through a new system. This is what makes me not want to help people any more than I have to.
No need to spend the extra $500 or $750 for 6.25%. You were ok with the 6.375%.

If you do want 6.25%, and $500 more is going to be too much for you and (customer name), my professional advise would be to second guess your purchase."

Email above was in response to email from me:"We all make mistakes, but owning them is important. You had done that last week. I had asked for your reassurance a few times that no other changes were going to be sprung on us with the rate. You assured me that all would be corrected. $500 is a big deal. Being up front is important. I would think that something like this with our experience last week would have warranted a phone call or bringing it up on the phone when we talked. This is not the LMCU business practices I have grown to respect. Quotes in writing need to be honored. "

I addressed this with management who corrected the problem only to have them increase the rate again at close even higher to 6.625%. Spring 2023. Ugh. Frustrating!

Was a smishing target. The Smisher used the LMCU logo, and a link beginning with 'LMCU'. And the Smisher seemed to have knowledge of a recent LMCU transaction that I'd made.
I reported this to LMCU. Which, judging by their reaction, was a waste of my time.

Worst experience ever using these guys as a mortgage for my new home. Passed along from one person to another and literally being told by one of them they were too busy and had a headache and did not want to deal with me. This was a mortgage manager.....
Finally bought my home and did all the work myself to get it done by the way. My mortgage was due on Oct 1st 2023. Two weeks before my first payment they sold my loan to a collections company. I havent even paid my first mortgage yet!

Seriously, people, stay away from these guys. i regret working with them. they wanted my business so bad at first.

Kevin Buckland tells me the underwriter is not okay with my DTI (debt to income) so they not going to approve my loan. I get it the bank can do what they like, its their money, but when the customer (me) asks what formula they used to calculate that DTI and the backup for that, and they refuse to give it to me, I feel like they just wasted my time from square one.

Funny got approved with different bank with less paperwork.

Kevin you get an F

Stopped in to open an account and they told me to come back another day because they were too busy.

Only signed with LMCU 2 years ago because they were the smarter avenue in leaving a standard bank, as most of the family belonged to a credit union (long hating banks) Well, those 2 years were Smith... Now, post pandemic they've gone trash. Always "longer than normal wait times" when calling because they apparently don't hire enough staff - or no one stays. Had several fraud charges appear on two separate accounts, that took MONTHS for them to "investigate" and finally back or provisional credit. The final straw being one for almost $100 they gave me the runaround about refunding, no matter what I did, including SCREENSHOT PROOF of the error... So done with these clowns.

Avoid this mortgage service. They have terrible customer service. They have repeatedly failed to schedule our payments for the dates requested and are now refusing to provide us transcripts of the phone calls that would prove the error. Incompetent, zero empathy. Bottom line is go elsewhere before you are stuck.

Tried selling a motorcycle to a client of theirs. Holy Sh*t. Get ready for the rectal exam, AS A SELLER! I had to do all the legwork and they wanted me to sign the bike over before I received a check.

If I ever sell any vehicles in the future and the buyer says they plan to use this institution I will tell them it's a no sale.

If you're a client of theirs, there are way better financial institutions out there that are tons easier to work with. Seriously, bail.