Knutsford Express - All You Need to Know BEFORE You Go (2024)
Knutsford Express
Knutsford Express
4.5
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Duration: 2-3 hours
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  • Pablo Bee
    20 contributions
    5.0 of 5 bubbles
    Great service. Good value for money.
    Great service from Montego Bay into Kingston. Easy to navigate website and bought to ticket online. Whilst the saving online isn’t a massive amount. Every little helps. Took the evening departure from Montego Bay into Kingston. We left promptly at 7pm. Driver was informative and helpful. Stop in Drax Hall allowed me to use the new facilities and grab a little snack & hot drink.
    Visited June 2023
    Traveled solo
    Written July 3, 2023
  • CFEIII
    Center, Texas4,985 contributions
    5.0 of 5 bubbles
    Knutsford Express
    As you travel around Jamaica, consider this company. They have buses and seem to go to all the major cities and tourist zones. From Kingston, I went to Negril, then Montego Bay, then Ocho Ríos, and finally back to Kingston. The buses are clean, comfortable and pretty much on time. Pretty inexpensive too!
    Visited July 2023
    Traveled solo
    Written August 6, 2023
  • LAS
    6 contributions
    5.0 of 5 bubbles
    Great Service
    Couldn’t fault this service. We went from Ocho Rios to Montego Bay Airport. The staff were helpful and efficient and the coach we travelled on was comfortable, clean and on time. Wouldn’t hesitate to use them again.
    Visited February 2024
    Traveled as a couple
    Written February 9, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles562 reviews
Excellent
318
Very good
165
Average
36
Poor
16
Terrible
27

Dia
Montego Bay, Jamaica1 contribution
1.0 of 5 bubbles
Aug 2020
the worst customer service ever.
Firstly I called the contact number 876-971-1822 to find out if when they send packages to Clarendon or Mandeville and waited for almost 10 minutes no answer. however after a long musical played a recording came on stating if you want to send packages you can visit the MBJ airport location i was close so I proceed to the located with the package in my hand a staff (youngman) came out the door and said "we dont do courier anymore and walked off". My response what do you mean he said go to Pier 1 and walked off on his phone. Another youngman came out because he saw me there. i said to him pardon me do your phone work, he saiid "what do you mean" i said i have been calling for more than minutes and no one answered, his response "thats not true" anyway i called the number and asked him to listen. he listened and then said i have to go Pier 1 to send packages so i asked why does it say on the recording when you called the number which no one aswers that MBJ Airport send packages he said you have to go Pier 1 because they dont send it here. I asked him will you make a report that the recording said MBJ does courier service? he said "when you go Pier 1 tell the surpervsor there because he cant do it" I said when do you mean you cant do it, he said "you are going Pier 1 make the complaint there". I asked him you as an employer cannot make a report about a customer having an issue to your superior. he said "NO MAM" i walked off and made my way to Tara Courier sample place at MBJ airport at the cargo section. Knutsford have a good thing going on but there customer service is below the ground. Train your staff you are providing a service without people your business is non existent.
Written August 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wei2Yue
Montreal, Canada113 contributions
1.0 of 5 bubbles
May 2022 • Couples
Knutsford Express is one of the worst transport services I have experienced in my 30+ years of travel across 75 countries.
We booked a trip from Ocho Rios to Negril which was supposed to take 3,5 hours. The scheduled departure time was 11:35. The first bus was delayed by 40 minutes and we arrived in Montego Bay at around 14:00. There we waited for an hour for no apparent reason. As I am writing the review it is 17:00 and we aren’t even close to our destination. By the time we arrive it will be 18:00 and we will have spent 6,5 hours / half a day of our vacation on this short 175 kilometers trip.

The majority of staff at the stations were rude, and the bus driver is on a power trip refusing to answer simple questions.

The busses themselves are decent in terms of quality, but I would recommend booking a private transport if you have the option. It is simply not worth wasting your time and mental health dealing with the abysmal service Knutsford Express is offering, especially if you are on a holiday.
Written May 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cylena W
3 contributions
2.0 of 5 bubbles
Apr 2021 • Solo
The Rep who worked at the Negril Branch on Wednesday, April 14,2021 in the evening was beyond unprofessional and disrespectful. I'm a very pleasant and warm individual and I entered with a warm spirit but he rep seemed to have wanted to go home and didn't care. I was collecting my package that was sent on Friday, April 9th but had arrived at the terminal on Saturday April 10th at around midday. The Sunday was all day curfew across the Island so they were closed. I am aware that after 3 days they would charge you a storage fee. It's ridiculous how Sunday (all day curfew day) was counted as a part of that 3 days. I collected my package on Wednesday(which would have been the last day to collect my package before a storage fee would apply since the office was closed on sunday). The rep was so rudeeee and unprofessional and didn't care to even listen to what I tried to explain to her. I was charged a late fee . Which is ridiculous because there is no way you can count a day where it is an all day curfew. Y'all need to rectify this .
Written April 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Exploration237818
3 contributions
1.0 of 5 bubbles
Jul 2023
I booked to travel on the Knutsford Express from Drax Hall to Montego Bay for a flight on 6 July 2023.

I duly arrived around 18:20 to await my departure from Drax Hall. I asked for confirmation the coach would arrive on time and was told it was in traffic and due at 19:00 instead of 18:40. I told the staff I was travelling to catch a flight and needed to get to Montego Bay within a specific time in order to not miss my flight. I was assured there would be no further delays. However, a short while later an announcement was made that the coach would now arrive around 19:20. In fact, we did not leave Drax Hall until 19:42 – some 62 minutes later than scheduled. Taking into account this late departure I calculated I would still be able to make "check-in" within the time period specified by the airline, although much later than I had planned.

While travelling to the airport their driver then announced the journey would now take some 1 hour and 45 minutes instead of the 1 hour and 32 minutes advertised on their website. Again, I calculated I would still arrive, albeit at the eleventh hour, to check in for my flight.

On arrival at Montego Bay around 21:20 on 6 July, instead of being dropped at the departure gate the coach was driven to their depot - a dirt road on the other side of the airport! By now, you can image how upset and stressed I was feeling. I collected my suitcases and started the long walk to the departure gate. I finally arrived at 21:27 – my flight was departing at 22:30. I was advised had I arrived 3 minutes later, I would not have been able to take my flight.

I understand from staff at Drax Hall this is a regular occurrence for the coach to be late due to heavy traffic both when leaving Kingston and when exiting the toll road. Therefore, advertising the route as an alternative for travel to the airport is totally misleading and am sure must have resulted in passengers missing some flights.

I have been unable to locate a process to complain directly to the company. I can only hope a representative sees and responds to my review. This service needs to be organised with customers' needs actually considered.
Written July 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ladysmith
1 contribution
2.0 of 5 bubbles
Oct 2020 • Solo
Clearly the Falmouth destination was set up to receive packages and not people. Having used the service before I was surprised to be dumped in a parking lot. No office, waiting area or bathroom.
The staff locked away in the converted trailer could not have cared any less about the 'customers' standing outside in the sun waiting.
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kenesha a
2 contributions
1.0 of 5 bubbles
Nov 2023 • Business
I am a plant supplier and I use the services of Knutsford express because I thought they would ensue the safety of your plants especially since they charge so much. No one apologizes rather they inform you that you are at fault. These people do not care about customers only themselves I hope an alternative comes about real soon because this is unbearable
Written November 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jman3768
Baltimore, MD9 contributions
5.0 of 5 bubbles
Dec 2019
Incredibly easy to book online, and the customer service over the phone were insanely helpful when we changed plans during our trip and needed to switch buses. No change fee! They go everywhere in Jamaica, run on time (when there aren't extenuating circumstances), are very professional, clean, and convenient. Would not have been able to see as much of the island without using Knutsford, and we will use them next time we're in Jamaica.
Written April 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Patricia G
1 contribution
1.0 of 5 bubbles
Jul 2023 • Solo
This is the worst travel experience I am having....today July 28, 2023. I'm on the bus right now, but I should have come off. The 5pm bus was late and there was space on the 3:15pm bus so they loaded us on. The agent called out the names of persons to board. She called my name and asked me to show her my ticket. But she kept telling me to wait! Eventualky, when there were only 4 seats left, she allowed me to board. I kept asking her why she wasn't boarding me and she was very rude. Only the back seats remained. I'm a 63 year old woman, and I am travelling in a very cramped seating situation! This is horrible, and to be honest, I want to get off the bus! I want that agent to be disciplined for her treatment of me. I'm Patricia M
Written July 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lisa L
London, UK55 contributions
1.0 of 5 bubbles
Sep 2022 • Business
This is not the first second or third time the Knutsford has been experiencing delays and it seems the company is now doing this on a consistent basis…. It’s September 21st 2022 I am supposed to depart on the 3pm shuttle(shuttle supposed to leave at 3pm) and no bus in sight…..Do not rely on this company Re:time management at all…. You’ll be terribly late!!!! …. I
Written September 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Munchmunchtime4lunch
63 contributions
4.0 of 5 bubbles
Apr 2022 • Family
Travelled today- Mandeville to Kingston return.
Have used Knutsford a few times over the years. We are UK tourists with family in Jamaica. Clean, air con on board, safe drivers, most seats have seat belts (although I had to move twice on the return journey this afternoon to ensure I was in one). Comfortable journey. I know they advertise having WiFi but I wouldn't rely on this being the case as it often isn't.
I also noticed charging points on the bus-looked like ones that could fit JA, US and UK plugs (can't be 100% sure though!).
I much prefer taking the Knutsford rather than the car or a taxi. Usually runs to time my experience.
Written April 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Knutsford Express - All You Need to Know BEFORE You Go (2024)

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