Kirby

My husband is disabled, right leg above knee amputation. In August 2021 some independent distributor came knocking on our door and sold us one of Kirby newest vacuum that just came out.

I don't work, the only income we have is my husband's disability money. We told the seller were not interested or neither are we looking to buy one, so the seller went with then let me do a demo because it is a part of my job and when I'm done and you guys still don't want it, then I'll just leave.

Since he was so persistent we let him do his job and waiting for him to leave, but nope he didn't leave but kept asking if he is willing to help us lower the price of the Kirby Vacuum then will we be willing to buy the vacuum? We both said no, we still can not afford it because the only income flowing into our household is his disability money.

He asks if it was ok if he does a credit check to see how good is our credit score and nothing more, we told him no, but he was so persistent that we gave in thinking that that was the only thing he would be doing only. On the credit score application he put down that my husband was receiving $900, which is not true at all, secondly he put down on the credit score application that I had a job and was also bring home an extra $900.

My husband and I gave him the look, and he said if we won't say anything, and he won't tell then there will be no problems, and for me as his wife to think of it as helping my husband get approved for the loan and for me to think of it as a co-sign or as co-buyer. We were approved so fast that all I remember was signing the contract with my husband as he is the 1st buyer and me signing as the 2nd buyer, but the contract was in my husband's name. My husband was told to answer yes to all the questions the finance department asked, and that is what he did.

The seller told us that we had 3 business day to cancel the contract from the date of purchase. So for any reason he/we want to cancel then for us to just signed and date where it states and send it through the mail back to them.

So after 2 days of purchasing the Kirby Vacuum, my husband called the finance department and told them that he will not be paying the loan and wants to cancel the contract. The finance department didn't sound too happy, but the lady said she will put a note on the side of his account and for him to sign and date and drop it in the mailbox. He made sure that that was all he needed to do to cancel the contract.

After mailing the cancellation contract out, we did not hear from the distributor or the finance department until a week later, when we didn't send in the first payment. Comes to find out the distributor told them that they never received the cancellation contract from our end, and they weren't sure if we actually did mail it out, or we are just saying that we did, because anyone can say that they did, but reality did not.

With all that is happening is just dispute after dispute, and it is getting nowhere.

Got my husband and I, thinking that probably the cancellation contract did reach the distributor and since we were not given the proper instructions on how to mail the cancellation contract as a certified mail with a tracking number to be tracked down if it got to the correct place or not, so the distributor think that they will get away with it and not get in trouble, or refund the money back.

The distributor was rude, unprofessional and doesn't belong in this line of work.

There is more, but it will be too long. I think it is too late already to canceled now, and we have a payment that cost almost $60 monthly payment to pay and no extra source of other income flowing in for help.

This is a terrible machine and the customer service is pitiful. I have tried for almost 1 year, starting 1 week after the purchase in which I was pressured into.

I was home alone, he pretty much pushed his way into the door. During his little show, I told him at least 5 times I didn't need or want it, but he would not stop. I pretty much bought it to get him to leave. When you email or call Kirby you either get hung up on or no help at all, but they can assist in ordering parts.

Well I don't need bags the damn thing doesn't work. And don't wait for an email response, you don't get a room reply.

So thank you Kirby for taking advantage of people during this pandemic you can't assist in even getting the machine running but you have no problem charging my credit card monthly. So in turn lock your doors if they come by they are a SCAM DO Not PURCHASE THIS PRODUCT