Jim Ellis Buick GMC

Worst car purchase experience, I have ever had. I purchased a used Jaguar online, worked with a sales person and agreed on a price. This was the easy part. I live in NC and I paid to have the car delivered. The day the car arrived, the driver didn't have any paper work for car, and the temporary tag was in someone else name. I called the dealer back and make them aware of issues. A week goes by and no contact from anyone at dealership. When the paper work arrives it has the wrong address on all paper work . None of the forms where signed or completed by dealer, I have contacted an attorney. They just want your money. No one from dealer has contacted since I handed the driver a check. 4/23/24-I still have not gotten a signed damage form for car purchased and the temp tag expires this week, I have contacted my DMV here in NC and they don't have any paper work for car. Can you please advise ?

Dewayne was excellent! He got me the right solution to the problem I had with my car and it helped me significantly!

This dealership has the worst customer service of any dealership I have encountered. Repeatedly failing to respond to simple questions submitted by email. Horrible service. Bad communication. Quite simply- pathetic!

He was my favorite service department representative at Jim Ellis. This new staff doesn't even come close!

I can not rave enough about how great of an experience I had in my dealings with Tate and Bobby. Bobby was attentive and courteous from the moment we spoke. He addressed all my questions and worked with me to make the deal happen. Tate was professional and respectful with me when addressing the "deal" regarding my trade-in and cost of the new vehicle. Based on my experience, I would definitely buy from Jim Ellis in the future.

Superior service! The advisor did and excelente job. By following up and greeting Thank you

Overall a great experience. From the beginning to the end. The sales person Joseph was excellent and made the process easy and smooth. The process was the best I?ve experience and will be recommending to friends and family. Jim Ellis makes u feel welcomed unlike other dealerships and I?m satisfied with the whole experience.

Salesperson was friendly and easy to deal with. Price I ultimately paid was competitive. Only negative is the necessity of negotiation. Initial offer presented was higher than price listed on company’s own website, but ultimately landed on a good deal. Interest rate initially presented was almost 8%, but ultimately came down to 2.9%.

Always have had a great experience with Jim Ellis GMC sales and service. This is our 2nd car we purchased from them.

Dewayne and the technician were not knowledgeable at all. Gave wrong information and asked if I wanted to take my car to another dealership. No customer service at all.