iCloud photos won’t download into new iPhone 11 pro? : r/applehelp r/applehelp icon
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iCloud photos won’t download into new iPhone 11 pro?

Trying to sync data onto my new iPhone 11, and for some reason my iCloud photos are just not downloading into my phone. I have iCloud photos turned on and set to “Download and Keep Originals”, and the bottom of my Photo app shows that it’s “downloading xxxxx originals”, but that number has not budged in two days. My iCloud is working just fine, photos I took with my old phone synced into my new phone with no problems, and it is just my old library that won’t download. I double checked storage, and it is not just the photo app displaying the wrong info.

I have tried: Turning iCloud off and on; Turning download off and on; Turning the phone off and on ; Leaving the photo app open; Pausing download and retrying; Resetting network settings; Resetting and phone to factory settings and loading into an iCloud backup

And this whole time my iPhone was plugged in and connected to a fast and working WiFi. Why is this happening? I thought I tried to troubleshoot it the best I could. Help!

comments sorted by Best Top New Controversial Q&A
u/Minorite avatar Minorite •

Have you tried leaving it charging overnight with a good Wi-Fi connection?

u/LonelyInsider avatar LonelyInsider •

Yes as I mention in last paragraph

u/Minorite avatar Minorite •

Sorry, missed that. There's a lot of posts with exact same issue, so most likely it's due to a glitch on Apple servers (too many restores in a short time) or it's another nice bug of iOS 13. Check if iOS 13.1 will fix it, should be released today.

u/LonelyInsider avatar LonelyInsider •

I see. Seems plausible. Thanks!

u/applelemonking avatar applelemonking •

Tried on iOS 13.1 but it doesn't seem to work.

u/Minorite avatar Minorite •

I would double-check all troubleshooting again and if won't work, leave this for Apple Support. There seems to be some bug in the iCloud sync.

u/Watteo_ avatar Watteo_ •

Exact same problem here, did you find a way to fix it?

u/LonelyInsider avatar LonelyInsider •

I didn’t. I forgot to mention that later on, my iPhone was downloading like a few pics at a time and making really slow, but progress. My photos just downloaded mostly in the last month or so. None of the updates changed anything so just have lots of patience I guess. I called Apple support and they were awful. They couldn’t really help and passed me along to a couple of different guys I spoke to like 4 different people. Just patience at this point I guess. It might be even worse in the meantime because the new MacOS update is trying to auto upload everything on Macs onto iCloud, so iCloud servers might get even more clogged up.

u/Watteo_ avatar Watteo_ •

Thank you so much

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