Eventim Apollo Tickets

Eventim Apollo is on Queen Caroline Street, W6, directly opposite the Broadway Shopping Centre. Hammersmith tube and bus stations are within the shopping centre and are wheelchair accessible.

Please note that there is no local parking near the venue. Travelling via public transport is advised.

Nearest Tube: Hammersmith (Piccadilly, District and Hammersmith & City lines). The station is wheelchair accessible. Buses: 9, 10, 27, 33, 419, 72, H91, 190, 211, 220, 267, 283, 295 and 391. Hammersmith bus station is wheelchair accessible. Taxis: Black cabs available For the latest London travel information visit http://www.tfl.gov.uk/journeyplanner Or text TFL to 60835

Ticketmaster: 08448 44 47 48 Calls will cost 7 ppm plus your network access charge.

Performance days: 16:00 until the event begins Non-performance days: Closed

Cobo tickets will be ready for collection from the venue box office from 16:00 on the day of the event only, unless the show begins earlier than usual when cobos will be available accordingly. Take the card used for the booking and the Ticketmaster booking reference number. Letters of Authorisation are not accepted. Duplicate tickets will only be available once the doors have opened. Customers collecting duplicate tickets will be required to enter the auditorium immediately after collecting their tickets so are not advised to collect their tickets earlier than they intend to enter the venue. Take the card used for the booking and the Ticketmaster booking reference number. Letters of authorisation are not accepted.

The venue is cashless so card payments only. All bookings at the venue are subject to booking fees.

Disabled access bookings can be conducted via the venue directly via email on info@eventimapollo.com. There is an access ramp at the front of the venue and no steps into the stalls auditorium. The circle area is only accessible via at least 30 steps; there is no lift to the circle. There is a disabled access toilet at the rear of the stalls fittted with a RADAR lock. Please bring you key with you to access or speak to a member of staff.

Alcoholic drinks may be taken into the auditorium in plastic containers, so long as they have been purchased at one of several bars within the venue. Glassware, smoking, video and flash photography are strictly forbidden inside the auditorium. Eventim Apollo has phased out single use plastics in a bid to reduce the venues impact on the environment. Drinks are served in reusable plastic cups in partnership with StackCup. There will be £1 charge for the initial cup, which can then be returned to the bar and exchanged for a fresh one as many times as needed. Eventim Apollo requests that customers respect the local residents by leaving the area quietly.

14s and under need to be accompanied by an adult (over 18) and advised to be in the seated areas only as view may be restricted in the standing areas. Children under the age of three years are not admitted. Every customer including young children must have a purchased ticket. Accompanying adults will be asked to remove any noisy children. If any discounts are available for children the maximum age to qualify is 16 years unless specified otherwise. Where age restrictions apply customer may be asked to produce ID

There are two bars in the stalls area and two sweet and drink kiosks that are fully accessible. There is also a bar in the circle area. The venue has a hearing loop system that covers rows J-R in the stalls plus blocks 8, 9 & 10 in the circle. 'In the ear' and 'over the head' types are available for a refundable deposit of £5. Please speak to the box office staff upon arrival. Guide dogs are welocome in the venue and the staff are happy to look after them during the performance. Please inform the venue in advance if you will be bringing a guide dog. Sign language interpreted performances are available for some productions, depending on the individual company.