US Bank Reviews

They open business bank accts in Florida, promote this, without warning biz owners that all their ‘locations’ demonstrated by red dots all over the state- are all 7-11 ATM’s- none of which can take cash deposits- they severely limit Zelle transactions, long-hold check deposits, don’t offer wiring services for new accounts- I spent a lot of money setting acct up, ordering checks, etc only to find out there is absolutely no way to make deposits into acct if located in Florida, and manipulate processing transactions/payment credits on their credit cards, so all bal & remaining credit info provided in app is not correct. Where are the regulators??? What good is biz bank that you can’t get money into? Advised me to give thousands of dollars in cash to a friend and ask them to Zelle it to my acct!

I will never recommend US Bank. I was a customer for 30 years and because my financial situation changed they closed 3 accts without even telling me why. They gave me 2 weeks to deal with the situation. I called and was told I would have 2 more weeks and they closed it on the first deadline saying they have no record of a conversation about an extension. Totally messed me up.

Ongoing issues with customer service across multiple departments. Apathetic customer service. Appear trained in 'broken record' responses rather than solving problems. Information is in silos, departments don't or cannot talk to each other so navigating their systems across departments is time consuming and frustrating. A few examples...misrepresentation of credit card benefits; long hold times, misdirected transfers and accidental misconnections, no ability or willingness to do warm transfers, failure to listen causing incorrect actions before I had a chance to explain what I wanted; funds incorrectly taken out of cc rewards, told issue was fixed (it wasn't); "30 days to fix", then claimed they could not correct it because they can only take money out of one account even though my accounts are linked; no way to "expedite" even though US bank made multiple errors; out of date information being reported to credit agencies. I would find another bank if there were not a hit on my credit rating (excellent) before I am setting up to do a refinance.

I have been with this bank for many years. I have noticed a huge difference since the merger with union bank. They placed a 10 day hold on my paycheck and it’s impossible to get through to the department that placed the hold. To put a hold on my paycheck without notifying me is almost criminal and not giving me an answer is flat out disturbing. The person on the phone said they can email the department that placed the hold but they never hear back from that department. Not very encouraging especially the fact that I drop so much money into these accounts. We’re closing out accounts with US bank and will be going elsewhere.

I was a customer at US Bank for 50 years Minus 8 years in between. I went with them when I was 18, because my parents were with them as long as I could remember. I called to see if I could get my interest rate lowered on a credit card and got turned down. I think that's what she said to me, she was foreign. My credit is average, and I have never missed a payment. I understand I owe more than 30% of my available credit. Anyway, I'm just an account number. I called today to close my checking account and savings account. Expecting concern on why I was closing my accounts, I set time aside with no background noise. It was like they said ok, thank you, good-bye. May seem kind of silly to some, but I was hurt. It's true, I'm just a account number. I went with a Credit Union. When I talked to them, they are very personal. They even offered advice with my financial goals. Good bye US bank, sorry I wasn't good enough.

Wanted them to close my checking account because I moved out of Nevada in Sept 23. I sent a letter requesting them to close account in Nov 2023. In Feb 2024 money was drawn out without my consent. In March I had to pay an overdraft of 43.80 plus 30. They are a bunch of crooks

Where do I start? I should have run when the bank rep had the personality of a mop. She was not informative nor helpful whatsoever. You do not get a debit card at the bank, it's mailed to you. I am a business owner and this caused issues having to go into the bank to withdraw customer money. The bank rep messed up my account and I could not use online banking. Customer service could not help and they had to mail out a second debit card. I never got a debit card mailed to me. It took a whole month to finally get my hands on a debit card. I was excited to finally get my debit card and it did not work. I was advised by customer service to go to the bank and the reps could fix it. When I got there a young security guard advised me I could not go in. I had to go through the drive-up. The rep reset my pin and advised me to finish up the process by going to the ATM.

I was a Union Bank customer originally transferred to US Bank and have had nothing but a horrible experience. Go to any other bank, go to Chase, go to wherever but never use this bank for anything. I was never a US Bank customer at any time only because they bought Union Bank. There is no positives to doing business with this bank. They raise your interest rates and payments at will and blame it on something that’s absolutely untrue. The letter they send you is written by their attorneys, if I could give zero stars, that’s what US Bank is zero stars!

I had a fraudulent transaction and I disputed it, it was put back in my account and then was taken out a month later! I ask for the proof of me using the card! They could not provide anything! Several other people this has happened to for almost the same amount! Be aware of this bank! It is rated the #1 worst bank!

Eden Prairie, MN branch-- long lines, unfriendly service. When I asked to help with filling out the slip the teller got defensive and said she is not even supposed to help me. When I asked why she start pointing her finger saying because it is my job. Avoid the Eden Prairie branch. I blame the branch head Georgy **