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IGN Bug Reporting and Troubleshooting Thread
u/gingerIGN avataru/gingerIGN
•
https://www.reddit.com/r/IGN/comments/zfimd5/ign_bug_reporting_and_troubleshooting_thread/

Hello! My name is Ginger and I work on the Product Team here at IGN.

For account/access issues on IGN (comments, boards, etc), please contact customer support.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

EXAMPLES OF BUG REPORTING

Not Helpful (don't do this!):

“IGN your site sucks. Nothing ever loads.”

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

Website Troubleshooting Tips (Mobile/ Desktop****:)

  1. Try opening the site in an incognito window. If the problem no longer occurs:

    1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.

    2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.

  2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

App Troubleshooting Tips:

  1. Check your app and make sure it is up to date.

  2. You might also try uninstalling and then reinstalling the app.

  3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

  • Device: Are you on a phone? Which phone? Desktop? PC or Mac?

  • OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.

  • Web browser (if applicable): Chrome, Firefox, Safari, etc.

  • How long you’ve been experiencing the bug.

  • Location (region is fine)

  • Clear description of how to find the bug- links and screenshots are very helpful!

What video had a pleasant sounding dev talking about their big indie game???
u/Strict-Bookkeeper-65 avataru/Strict-Bookkeeper-65
• What video had a pleasant sounding dev talking about their big indie game???
Question

Trying to find a video from a couple years back, with a very soft spoken dev talking about their big indie platformer game. I remember the game had a mechanic that the player would convince other bugs to come with them to help overcome puzzles. It was very pleasant to listen to and I’ve been trying to find it!!!

Edit: Bug, not big, autocorrect screwed me.

IGN Popups
u/LewisDruid avataru/LewisDruid
• IGN Popups
Tech Support

I’m on mobile (iPhone X, Browser is Safari) and have noticed that on IGN, if I am on any page for too long, the browser redirects to a Norton scam site. I have only encountered this issue on IGN and Fextralife’s wiki, but none of the other sites I use.

I much prefer IGNs guides over Fextra’s, but now neither are usable for me because within 15-30 seconds I get sent to a scam/virus phishing site. I know I’m not the only person with this issue, I saw some people on other subs mention it recently, so I wanted to bring it up on here. Is this being looked into?

Edit: It’s two sites that popup so far for me: tracemasters .cc and parents-smh .life. I’ve tried lingering on a bunch of other sites and those are the only two I get these redirects.

Edit 2: I read that stuff like this can be caused by ads on sites and it does appear to be something with the ads. I downloaded an adblocker to test the theory and see if disabling ads solved the issue and so far, both sites are working just fine. I tried disabling the adblocker after and going to the same pages and the redirects happened again. I guess for now that’s the only way to use the site without getting redirected to a scam site every 15-30 seconds?