HP Hong Kong Service Center Information

Products supported	Phone	Hours of operation
DeskJet, Photosmart, OfficeJet, InkJet printers home	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2-1-1	Monday to Saturday 9:00 a.m. to 5:30 p.m. Excluding public holidays
Commercial LaserJet, Jetdirect, Samsung printers	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2-1-2	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP ScanJet, Digital Sender, DesignJet and X series, InkJet printers	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2-1-3	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
HP business desktop PCs, Blade PCs, workstations, and thin clients	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2-2-1	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays
Pavilion/Presario Consumer desktop PCs	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2-2-2	Monday to Friday 9:00 a.m. to 5:30 p.m. Saturday, 9:00 a.m. to 1:00 p.m. Excluding public holidays
Status check (PCs/printers)	Hong Kong SAR 2802 4098 Macau SAR 0800 366 Option 2-4	Monday to Friday 9:00 a.m. to 5:30 p.m. Excluding public holidays

All warranty claim must be attached with:

Purchase invoice
Original print sample from faulty cartridge illustrating print problem
A written description of problem nature and/or the error message with printer model used when problem occurred.
Supplies Status Page / Diagnostic Page / Configuration Page
Defective Cartridge – with its original packaging (where possible)
Filled HP supplies replacement claim form.

All warranty claims must meet HP warranty replacement terms and criteria as follows:

Must be Genuine / Original HP Product
Must not be abused, refilled, misused or tampered with
Must not be empty / depleted
Must not be out of weight range
Must be within warranty period
- HP Toner cartridges/Imaging drums are valid for two years from the date of purchase (except for purchases made before April 1, 2018) or during the use of the toner cartridges/drums (after reaching the end of their useful life or until the HP toner/HP cartridge is exhausted or the End of Life (EOL) product, whichever is earlier. Others will not meet the replacement criteria.
- Samsung Toner cartridge/Imaging drum is valid for 6 months from the date of purchase or during the lifetime of the cartridge (the product has reached the end of its useful life or until the HP toner/HP cartridge is depleted or the end of life (EOL), whichever is earlier. Others will not meet the replacement criteria.
- The ink cartridge is valid before the Warranty Ends date printed on the cartridge.
- The printhead is valid for one year from the date of purchase or before the Warranty Ends date on the box or has reached the service life of the printhead, whichever is earlier. Others will not meet the replacement standards.
No exhibition of wear from ordinary use
Must not be unused / unopened / damage arising from shipment handling
Problem is not arising from importer usage /handling / storage by use.
Special note for Ink or Toner cartridges, the warranty coverage extends until the HP Supplies is depleted, EOL (End Of Life) or the「Warranty Ends」date has been reached, whichever occurs first.
For printheads and Image Drum, the coverage extends until the 「Warranty Ends」 date has been reached or the warranted usage limit has been reached, whichever occurs first.

Support Web Link

For more support about HP product, please visit:

https://support.hp.com/hk-en

If you want order HP Original Supplies, please visit：

https://www.hp.com/hk-en/cartridge/ink-toner-paper.html

If you need more information about HP product, please contact HP anti-counterfeiting at

https://www.hp.com/hk-en/cartridge/anti-counterfeit.html

For Privacy Policy, please visit：

https://www.hp.com/hk-en/privacy/privacy-central.html

Supplies Service Centre Address, Operating Hour and Enquiry hotline

District	Authorized Centre	Address	Service Hours	Contact Number
Ngau Tau Kok	Tech Data Distribution (Hong Kong) Limited	21/F, Tower One, Millennium City, 1, 388 Kwun Tong Road, Kwun Tong, Hong Kong	Monday to Friday: 10:00 - 12:45, 14:30 - 18:00 Except Saturday, Sunday and Public Holiday	2565 1682
Kwun Tong	caution: Supplies service will stop after April 22, 2024. Universal Electronics Ltd	caution: This Supplies Service Centre will stop all Ink/Toner replacement application, testing or replacement services after April 22, 2024. Unit 502, 5/F, Sunbeam Center, 27 Shing Yip Street, Kwun Tong, Kowloon	Monday to Friday: 10:00 - 12:30, 14:00 – 16:30 Except Saturday, Sunday and Public Holiday	2529 4433

note:
For more details, please contact our service hotline. Service Center Hotline: (852) 2802-4098

HP Reserves its right to reject any warranty claim that does not meet the above criteria on replacement policy
HP reserves its right to change / cancel the policy without notice
HP is not responsible for the services and commitment on warranty offered by HP dealers / HP Partners.
Customer must check to ensure that the replacement / rejected units returned by ECP matches the original claim units before acknowledging receipt.
Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.
Any disputes thereafter shall not be entertained
HP reserve its right to release the replacement cartridges that is not collected from our ECP within 3 days since commitment date.
HP reserve its right to dispose rejected unit(s) that is not collected from our ECP within 1 month since commitment date.
HP reserve its right to mark all cartridges that have been validated. This will not affect the print quality in any other way.

Samsung Supplies

All warranty claim must be attached with:

Purchase invoice
Original print sample from faulty cartridge illustrating print problem
A written description of problem nature and/or the error message with printer model used when problem occurred.
Supplies Status Page / Diagnostic Page / Configuration Page
Defective Cartridge – with its original packaging (where possible)
Filled HP supplies replacement claim form.

All warranty claims must meet HP warranty replacement terms and criteria as follows:

Must be Genuine / Original HP/Samsung Product
Must not be abused, refilled, misused or tampered with
Must not be empty / depleted
Must not be out of weight range
Must be within warranty period
- Warranty end date as found the ink cartridge body
- 6 months limited warranty for toner cartridges and OPC drums from purchase date with Proof of Purchase(POP).
No exhibition of wear from ordinary use
Must not be unused / unopened / damage arising from shipment handling
Problem is not arising from importer usage /handling / storage by use.
Special note for Ink or Toner cartridges, the warranty coverage extends until the Samsung Supplies is depleted, EOL (End Of Life) or the 「Warranty Ends」 date has been reached, whichever occurs first.
OPC Image Drum, the coverage extends until the「Warranty Ends」date has been reached or the warranted usage limit has been reached, whichever occurs first.

HP Hong Kong Service Center Information

Contact HP from WhatsApp on a PC

Contact HP from WhatsApp on a mobile device

Phone the HP technical support hotline

Hong Kong Repair Center Information

Macau Repair Center Information

Supplies Information

Support Web Link

Supplies Service Centre Address, Operating Hour and Enquiry hotline

Samsung Supplies

Additional support options

Enter a topic to search our knowledge library