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How to Talk So People Listen: The Real Key to Job Success by [Sonya Hamlin]

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Sonya Hamlin

How to Talk So People Listen: The Real Key to Job Success Kindle Edition

by Sonya Hamlin (Author) Format: Kindle Edition

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At a time when it's harder than ever to get and keep people's attention, we could all use some help. Enter Sonya Hamlin, author of the now classic How to Talk So People Listen (1988), and one of the country's leading communication experts. In this revised and updated edition, Sonya Hamlin, arguably America's leading communication expert, shows us how to successfully capture people's attention so that they listen, understand, and are persuaded by your message –– especially in the plugged–in, fast–paced, visually–driven atmosphere that is today's workplace.

Whether making a presentation to a large audience or dealing one–on–one with a client or colleague, or communicating by E–mail, Hamlin teaches us that one of the keys to making people listen is to think about and respond to what motivates them – namely, self–interest. She then provides tools to assess others' self–interest and use it to get them to listen to your message. Hamlin also explains how to capitalize on the latest visual aids we have at our disposal today. We learn to determine what information needs or lends itself to visual presentation, and how to make visuals active, so that they serve as an extension of the speaker. In How To Talk So People Listen, you'll also find practical information on how to understand your audience, how to encourage your listeners to trust you, and how to be yourself when you're on the podium.

Print length

336 pages
Language

English
Sticky notes

On Kindle Scribe
Publisher

HarperCollins e-books
Publication date

November 2, 2010
File size

2826 KB
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Editorial Reviews

From Publishers Weekly

Author of What Makes Juries Listen, Emmy winner for her Boston TV talk show, Hamlin here presents a variety of techniques and approaches to promote job success. In a breezy, informal discourse, she begins with a differentiation of three basic work personalities"achievers, affiliators and influencers." Suggesting ways that each of these types may conduct a conference, ask for a raise, lobby a client, solicit a would-be employer, Hamlin provides guidelines, insights and advice that are patently useful. There are many innovative strategies for the neophyte public speaker, for example, and for making presentations both verbal and visual. This is a compendium of tested techniques that can help readers to improve communication on the job and elsewhere. 30,000 first printing; author tour.
Copyright 1988 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.

Review

"How to Talk So People Listen is an invaluable guide to communicating simply and well in virtually any setting....essential to developing an effective management style....Sonya can write as she speaks: clearly and concisely." -- James W. Walker, Jr., General Counsel, CIGNA Corporation

"Sonya's book offers both insight into the communication/negotiation process and helpful, clearly illustrated examples on how to impove the prospects for success both for the knowledgeable practitioner and those just embarking upon their career. I recommend it to both." -- Chris G. Andersen, Vice Chairman, Paine Weber, Inc.

"This book should be read by everyone. There is an art to success: listening. No one articulates and reveals this secret more than Sonya. She is an expert in the field." -- Thomas P. (Tip) O'Neill, Jr., Former Speaker of the House of Representatives

--This text refers to an out of print or unavailable edition of this title.

Product details

ASIN ‏ : ‎ B0049B22S4
Publisher ‏ : ‎ HarperCollins e-books; Illustrated edition (November 2, 2010)
Publication date ‏ : ‎ November 2, 2010
Language ‏ : ‎ English
File size ‏ : ‎ 2826 KB
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Not Enabled
Word Wise ‏ : ‎ Enabled
Sticky notes ‏ : ‎ On Kindle Scribe
Print length ‏ : ‎ 336 pages

Best Sellers Rank: #1,220,320 in Kindle Store (See Top 100 in Kindle Store)
- #1,640 in Business Communication Skills
- #5,353 in Communication & Social Skills (Books)
- #5,806 in Communication Skills

Customer Reviews:
4.2 20 ratings

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Customer reviews

4.2 out of 5

20 global ratings

5 star		51%
4 star		20%
3 star		29%
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Top reviews from the United States

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Amit Patel

A must have!

Reviewed in the United States 🇺🇸 on January 23, 2014

Verified Purchase

This excellent book is a must for everyone who wants to communicate more effectively with everyone. The book begins by helping the reader understand the four personality types.Through this information the reader can better understand how to shape his/her message for maximum impact. It then explains the complexities of giving a presentation and finishing with lots of ideas and instruction on crafting your message. This is one book I know I will reach for often and recommend it to anyone who wants to present effectively.

4 people found this helpful

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Frances G. Reteguiz

Good, practical application.

Reviewed in the United States 🇺🇸 on March 31, 2014

Verified Purchase

The book outlined different scenarios that are typical in everyday business where communication is vital. Meeting, presentations and so forth. I have applied some of these recommendations and have found them useful.

Thanks

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Halit Ayarci

Practical and to the point

Reviewed in the United States 🇺🇸 on January 30, 2014

Verified Purchase

I made use of the techniques and ideas presented in this book in my Business English class. The students loved it! They are very practical and easy to remember. Highly recommended for anyone who wants to improve their presentation skills.

One person found this helpful

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CH

very practical and useful

Reviewed in the United States 🇺🇸 on September 27, 2013

Verified Purchase

Very simple and practical ways to improve communication... I will reference this book frequently as I hope to improve my own skills. Anyone that feels like they could use some help with communication should read this book.

Helpful

J.Ilog

Excellent techniques to improve your communicative abilities

Reviewed in the United States 🇺🇸 on July 20, 2015

It was originally written in 1988, but the concepts presented are perennial, as these skills are still used today by those in both the public and private sectors, and is of particular help if one is in a leadership position.

Covers why humans have such a hard time communicating, different work personalities, why and how people listen, verbal & non verbal communication, obstacles to communication, how & when to structure a meeting, structuring a presentation, handling one on one meetings, making a memorable speech & understanding your audience, answering the audience's questions, particularly when they are difficult & the inquirer is being hostile, creating and leading effective meetings & being an effective meeting participant.

The below reviews for the 2006 version can be applied for the 1988 edition:
5 stars by:
Neal A. Hartman (January 30, 2006)--He provides a very accurate assessment.
Stephanie Leslie (January 26, 2006)
Stephanie Sonnabend (January 26, 2006)
Halit Ayarci (January 30, 2014)
Clayton Heilman (September 27, 2013)
Marcy Syms (January 26, 2006)
Heidi G. Miller (January 27, 2006)
Joan L. Blankenship(September 2, 2014)

4 stars by:
Patrick McCuller (August 23, 2003)--his review for the 1988 version is accurate.
Amit Patel (January 23, 2014)
Frances G. Reteguiz (March 31, 2014)
Brad Shorr (December 26, 2007)

With 200+ concepts that I wrote down for this review, I will provide a few here.

On effective communication: "...can't be a monologue in which only the sender is at work. To persuade, inform, or change the listener, both parties—the teller and the receiver (be it one or many)—must be actively involved. So, true communication must be a dialogue, an exchange between you and your receiver. Two (or more) people actively engaged in the same pursuit."

On leader/participant meeting behavior: "The leader needs to recognize the dynamics of the group and guide everyone toward each goal with awareness of the disparate elements at play. He/she needs to know how to go about getting group decisions while also participating him/herself, developing the focus of the meeting, watching the time, and coming up with the results.
Participants also need to be aware of the dynamics of the group, but can sometimes have a more objective view since they're not involved in the overall conduct of the meeting. They can add a calming influence and some perspective, and can often see how two points can fit together. Although their role is to participate, they can often shape the direction of the meeting as much as, if not more than, the leader."

pp. 14-20 lists off the 3 different types of work personalities, along with providing insights to each.
pp. 42-43 discusses one's use of words vs. the use of body language while speaking.
pp. 43-46 provide common obstacles to communication & reasons as to why the listener would be resistant to the speaker's message.
pp. 81-85 discusses the day and time of day of when to schedule different types of meetings.
pp. 85-88 mentions the advantages & disadvantages of meeting in your office, the other person's office and the importance of using a neutral territory conference room.
pp. 97-118 gives the reader insights into how to create an effective presentation.
pp. 142-187 provides techniques on how to give memorable speeches.
pp. 191-211 gives the reader an understanding on how to handle Q&A sessions after a speech.
pp. 211-221 helps the reader prepare for a 1 on 1 discussion with their manager.
pp. 222-225 gives insights to complaints and hidden concerns about meetings.
pp. 226-228 provides reasons for the constructive purposes of meetings.
pp. 234-236 gives techniques on how to be a better listener.
pp. 239-240 gives techniques on how to properly disagree.
pp. 240-256 gives techniques on how to run an effective meeting.

2 people found this helpful

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Kindle Customer

Have Bigger Impact

Reviewed in the United States 🇺🇸 on January 14, 2016

Title Sonya's book "How to Connect with Every Living Person"

Helpful

Patrick McCuller

Workplace harmony in fifty easy steps

Reviewed in the United States 🇺🇸 on August 23, 2003

This book was a pleasure to read, with numerous examples of how to conduct yourself so that people, well, listen. Hamlin draws on her experience as a trial lawyer's consultant and in television, breaking down the communication process into an examination of the motivations of the participants.
Take away only a few tips from this book, and you are bound to get better responses from anyone you talk with - by phone, by email, in person.
The only downside to the book is that as it was written in 1988 there is no mention of Internet communications. Examples and tips specific to email, instant messaging, voice over IP, etc., would have been helpful, but it's easy enough to extend the ideas and lessons to pretty much any medium.

Reviewed in the United States 🇺🇸 on July 27, 2022

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