BlackBerry ID Support - FAQs

• BlackBerry ID

The following are frequently asked questions about BlackBerry ID.

View the knowledge base articles provided below each question to find helpful support and information for each.

• What is a BlackBerry ID?
• How do I create and confirm a new BlackBerry ID?
• How do I change my Username (email address) or Password?
• What if I forgot my Username or Password?
• How do I switch the BlackBerry ID that I'm using on my device?
• How do I delete my existing BlackBerry ID account?

• 23716 - What is a BlackBerry ID?

• 24062 - How to create a BlackBerry ID
• 35360 - How to create a BlackBerry ID account on BBM for Android, iPhone, and Windows Phone
• 34137 - How to confirm a BlackBerry ID account

How do I change my Username or Password?

• 28060 - How to change or update the BlackBerry ID Username (email address)
• 26361 - How to change the BlackBerry ID password

What if I forgot my Username or Password?

• 28684 - Forgot your BlackBerry ID Username?
• 28685 - How to reset the BlackBerry ID password if it has been forgotten
• 34776 - How to reset the BlackBerry ID password on BBM for Android, iPhone, and Windows Phone if it has been forgotten
• 28232 - BlackBerry ID password reset email is not received
   
  Note: If you are unable to log in to your BlackBerry ID account and cannot answer the password recovery question or access the email inbox associated with your BlackBerry ID, you will not be able to sign in or regain access to the BlackBerry ID account. The only option is to delete the account and create a new one (see last question below).

How do I switch the BlackBerry ID that I'm using on my device?

• 26694 - How to switch the BlackBerry ID account on a BlackBerry smartphone or BlackBerry PlayBook tablet
• 35007 - How to switch the BlackBerry ID account on BBM for Android, iPhone, and Windows Phone

How do I delete my existing BlackBerry ID account?

• 28685 - How to delete the BlackBerry ID account

Note: BlackBerry Desktop Software, including Desktop Manager and Link, has reached its End of Sales and Support Date.

For more information on Software Support Life Cycle, visit https://www.blackberry.com/software-lifecycle and expand Software applications.

Note: The BlackBerry services we had chosen to extend as an expression of thanks to our loyal partners and customers, are no longer available as of January 4, 2022. As of this date, devices running these legacy services and software through either carrier or Wi-Fi connections are no longer expected to reliably function, including data, phone, SMS, and 9-1-1 functionality. For more information, see KB85867 - End of Life (EOL) of Infrastructure Services for BlackBerry 7.1 OS and earlier, BlackBerry 10 software, BlackBerry PlayBook OS 2.1 and earlier versions: https://support.blackberry.com/kb/articleDetail?articleNumber=000085867


For more information on BlackBerry ID, visit http://www.blackberry.com/blackberryid.

This article contains information previously documented in KB35467.