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NEVER AGAIN!!

1.2
Details
Please do not order from this company. They charge you extremely too much to returned items. I purchased $385.00 worth of merchandise. I had to return three pieces. I kept two items which total about $112.00. Monroe and Main charged me about $52.00 additionally on to the two items I kept. In addition, after receiving my email stating that the returns were received, they had recorded returns of items that I had kept and not the ones that were returned. I do not know what to think about that. I told Monroe and Main to cancel my credit with their company. I was already doubtful about ordering anyways from previous reviews. I gave them the benefit of the doubt...BIG MISTAKE!!!!
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1 comment
TheSwissColonyCares
#1676808

We are sorry for the delay in our response. Please send us a message at socialcs@***.com and let us know if there's anything we can do to make things right.

ID
#1494331 Review #1494331 is a subjective opinion of poster.

Overly priced

2.2
Details
I’ve spent over a 1000. In the last few years and I found that the clothes are made very cheap.. they don’t last at all plus they look good in the magazine but when you get anything from them they never fit right, if you people would lower your price and make more things out of cotton you might get more business, there’s a couple of shirts and shoes I want but your over priced..
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1 comment
TheSwissColonyCares
#1676811

We are sorry for the delay in our response. Please send us a message at socialcs@***.com if we can assist you further. Reply

ID
#1484880 Review #1484880 is a subjective opinion of poster.
1.0
Details
Incompetent management lazy management terrible
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1 comment
TheSwissColonyCares
#1676812

We are sorry for the delay in our response. Please send us a message at socialcs@***.com and let us know if there's anything we can do to make things right. Reply

ID
#1479659 Review #1479659 is a subjective opinion of poster.
Location
Springfield, Missouri
1.0
Details
They said that I have not made a payment since 2013. Bank statements say otherwise. In 2015 they raised my credit and sent stuff to me that I ordered and in 2016 and in 2017 because I was making payments. Even though payments were being made it was still turned over to...
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1 comment
TheSwissColonyCares
#1676818

We are sorry for the delay in our response. We want to look into this matter. Please send us a message at socialcs@***.com so we may assist you further.

ID
#1462423 Review #1462423 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Reason of review
Problems with payment

Speak to a representative

Regarding my past due bill!
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1 comment
TheSwissColonyCares
#1676819

We are sorry for the delay in our response. Please email us at socialcs@***.com if there is anything we can assist you with.

ID
#1455866 Review #1455866 is a subjective opinion of poster.
Location
Livonia, Michigan
Service
Monroe And Main Customer Care

Use decent tact with your messages.

2.0
Details
Rudeness equals worthlessness to me. On 12/14/18. @6 something.
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ID
#1424224 Review #1424224 is a subjective opinion of poster.
Location
Hammond, Louisiana
Product
Monroe And Main Account

Rejected before corrected.

1.7
Details
I thought the mechadise is over priced. But, inspite. I'm not white. So block me , you did already. And, that was not right! So, I complain because you could have explained. That would have been nice. But, you showed your true colors, too. Still, I'm not desiring to be the same as you. Yes, I am brown. But, your Worth, according to others , before me. Has brought your value, down.
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ID
#1424215 Review #1424215 is a subjective opinion of poster.
Location
Hammond, Louisiana

Bill pymt.

Im sorry, but this was the wrong department. I was just trying to pay my bill. Sorry for the inconvenience.
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ID
#1407885 Review #1407885 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Problems with payment

Fake account scam

1.0
Details
Got an email saying my order was on the way. I did not order anything but they had opened a credit account in my name. They were sending it to a fake address and trying to bill me for it. I filed a police report
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ID
#1395912 Review #1395912 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Monroe And Main Account

Got a bill for something I didn’t order

1.0
Details
I had never heard of Monroe and Main. I received an invoice from Them for shoes I never ordered and never received. They wanted me to complete a form with my personal info to close the account. I insisted on talking to a manager. She said I have been making payments on this account. When I told her to look up the payment. I want to see a copy of the check because I know it’s not from me, she found that the address had recently been changed from someone in another state with the same name as Sarcastic mine. They will change the address back to the shipping address. I think this company should be investigated. Sarcastic
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2 comments
Anonymous
#1844657

3/23/2020 A similar thing has happen to me. Who do you send your complaint to in Monroe and Main?

Anonymous
#1684840

Same thing just happened to me

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ID
#1379218 Review #1379218 is a subjective opinion of poster.
Location
Boston, Massachusetts

Didn’t order but received a gold chain in The mail

We called and sent the ugly gold chain back that we never ordered 2 weeks ago, they are calling us trying to collect stating they did not get the necklace back. They want a form filled out asking for ALL of our personal info, soc#, date of birth, sorry, didn’t order, is this a new scam??
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ID
#1377792 Review #1377792 is a subjective opinion of poster.
Location
Salinas, California

Not my order

To cancel this bill in my name cause i didn't place it so i feel that i should have to pay for this.
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ID
#1358068 Review #1358068 is a subjective opinion of poster.
Location
Dadeville, Alabama
Reason of review
I did not place an order with your company

Complaints

1.0
Details
Store #470 provided the worst service to me as black female who spent $333.23 for service
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1 comment
Sherylyn R
#1596081

I am starting to believe it is a racial problem. I am black and ordered a pair of Beats headphones (which is owned by a black man) and had the credit to do it but they gave me every reason under the sun not to approve my order although none of them were valid. I plan to follow up on this miscarriage of justice.

ID
#1327749 Review #1327749 is a subjective opinion of poster.
Location
Cleveland, Ohio

Reading

1.0
Details
Just reading all these reviews..huh??? I wo t, will not open notbi g....i recieved acatalog today $400....No thank you...seems like someone needs class action suit...
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ID
#1318053 Review #1318053 is a subjective opinion of poster.

Great Products and Great Customer Service.

I've been a customer with Seventh Avenue, Midnight Velvet, and Monroe and Main since 2004 and have ordered various products from clothing, jewelry, home decor, electronics and so on from each company. If there is anything that doesn't meet my standards I shipped the item back either using their return labels or on my own shipping terms and never had any issues with them crediting my account for the full amount. Customer Service is always professional and will go out their way to resolve any complaints you report to them. If you pay your bill on time they will increase your credit limit and during the holidays they will also give you additional credit. It strikes me very odd to see all these complaints about these companies. I'll always remain a faithful customer. The only two complaints I've is some of the items are overpriced but I normally wait until the item go on sale and the shipping cost is high. Another way to cut down on the price is that I make sure to use an online promo coupon if one is available. Happy
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1 comment
Anonymous
#1576036

I love every item, i have order..ITS looks EXACTLY like the pictures..thks.

ID
#1309982 Review #1309982 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Reason of review
Good customer service