POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs
Send Message

Accounting/ Billing:

  • (888) 299-9531
    Billing Support (US/Canada)
  • +6 187 228 0199
    Billing Support (Australia)
  • +44 208 068 0970
    Billing Support (UK)

Legal:

  • (214) 576-3272
    Copyright Infringement Inquiries

POF Emails:

Customer Service
Reporting Security Vulnerabilities
Legal
Copyright Infringement Inquiries, Trademark Inquiries
Media
Opt-out of Marketing Emails
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
PMB 670 142-757 West Hastings
Vancouver, British Columbia V6C 1A1
Canada

Other Info (opening hours):

MTCH Technology Services Limited

Plenty of Fish

WeWork Charlemont Exchange

42 Charlemont Street

Dublin 2, D02 R593

Ireland


Plentyoffish Media ULC

8750 N. Central Expressway, Ste 1400

Dallas, TX 75231, USA


POF

Attn: Cancellations

P.O. Box 25472

Dallas, TX 75225, USA

More contact details

Fax:

+1(214) 853-4309

POF Customer Service Reviews

1.4 / 5
Bad
Domingo T Eew
Billing, scan, Unsatisfied customer
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

Got kicked out, password issues, except I wrote it down. I need to talk with a person who can help. Not poor customer service, actually no service.

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Boyce D
Bad Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They refuse to reply and are still charging me even after I canceled my subscription. Do not deal with them. The billing department is not reachable nor do they respond

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Guest-5518018
I can’t log in I paid for a membership worked but the next day could not log in. Not a great experience. Publicity goes along ways.

Cannot login to POF I know my credentials are correct. I just wish that I could get on as easy as other dating sites.

No success customer service hard to get a hold of and hard to get somebody to help Had POF in the past it was a lot better, but still had issues.

Now that you login, its too complicated publicity goes along ways and theres other dating sites and customer service is way lot better. I wish I didnt have a bad experience with POF.

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Guest-5492843
Unable to log in. I believe my account has been hacked
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I would like to know if they value their customers. I have not received a call back yet. I would like to speak with someone directly.

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How Good is POF's Customer Service?

Ben S Uaw
Ben S Uaw
Feels Disappointed | Mar 26, 2024

Pissed off

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Nigel G Fhw
Nigel G Fhw
Feels Disappointed | Mar 25, 2024

Well I didn't get what wanted sorted out they still debited money from my Account, so I'm very very annoyed. And I want to take it further. So overall its been pointless, i won't recommend anyone. Nigel Griffiths

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Clara Ulq
Clara Ulq
Feels Disappointed | Mar 24, 2024

Password issues and no follow up rdannyreyes@***.com from them to correct

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Robert G Osj
Robert G Osj
Feels Disappointed | Mar 22, 2024

Cancel all traces of me please.
I have a girlfriend and I am definately not looking.
Bg

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Elsia Keq
Elsia Keq
Feels Disappointed | Mar 20, 2024

I was very disappointed with all age differences. I specify what I would like. I had men in there 50’s far from what I am looking for. I’m gone from all of this! Oh my age limit was 70 to 8o. I did find someone just before I shut it down.

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Marisa M Way
Marisa M Way
Feels Neutral | Mar 08, 2024

Overwhelming

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Summary of POF Customer Service Calls

14.5K TOTAL
CALLS
00:44 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF?

Account Question:

  • “My account was cancelled and I did nothing wrong for it to be cancelled”
  • “Want to restore my membership please”
  • “I cant login to my account”

Activation/ Cancellation Question:

  • “Want to cancel and refund”
  • “Cancell account”
  • “Cancel subscription”

Payments and Charges Question:

  • “Incorrect billing”
  • “Payment”
  • “Wrongfully charged”

Refund Question:

  • “I would like a refund”
  • “Refund”
  • “Refund and cancel subscription”

Request for Information Question:

  • “Verification of my Profile”
  • “Need help cancel membership”
  • “Question about charge”

Product/ Service Question:

  • “To update my number cuz my old number doesn't work no more”
  • “It's not working”
  • “App don't work”

Cards Question:

  • “Credit card”
  • “My credit card was charged 5 times instead of 1 month's trial i still did not get the one month on my pof accouny”
  • “Card not working”

Website/ Application Question:

  • “I can't get on the website”
  • “Website Down”
  • “Can not send text on the site”

Staff Question:

  • “I want to stop this service”
  • “Yout service is ***tried ti change me”
  • “Yout service is ***”

Return/ Replace Question:

  • “Due to POF terms, need to change my profile name”
  • “Cant change my User name”
  • “Change age”

Shipping and Delivery Question:

  • “Where is my inbox”
  • “I purchased 20$ for the upgraded version and I haven't gotten any of the benefits. My profile still shows free package when I paid for the upgraded product”
  • “Code not coming to my phone”

Employment Question:

  • “Lost my job”
  • “I lost my job, I cannot afford this extra expense any longer.”
  • “Want to join for the year at 799 had to wait to get paid”

Other Question:

  • “Censored conversations”
  • “Trying to upgrade”
  • “Can't look up messages”

About

Related Companies

Match Group, Tinder, Match, BlackPeopleMeet, OurTime

Summary

POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 136 out of 570 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods

VISAPayPalMasterCard

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