POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs

Complaints/ Feedback:

  • (800) 952-5210
    California Department of Consumer Affairs

General Info:

  • (214) 853-4309


  • (214) 576-3272

POF Emails:

Customer Service
Copyright Infringement Inquiries
PR Inquiries

POF Contact Information

POF Website:

POF Online Chat:

Corporate Office Address:

Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address

P.O. Box 25472, Dallas,

Texas 75225, USA

Privacy Inquiries

Plentyoffish Media ULC

142-757 West Hastings. PMB 670,

Vancouver, V6C 1A1


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POF Rating Based on 1.5K Reviews

Rating details

more details
Customer service
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of POF Customer Service Calls

01:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF Customer Service?

Account Question:

  • “Hacked”
  • “Account was deleted”
  • “Been hacked”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “I want to cancel my account”
  • “I want to cancel my page y'all won't let me change my password I have been trying for months this is sooo stupid delete it now site full of pervs looking for sex I want out now”

Payments and Charges Question:

  • “Double charged for an account”
  • “Unauthorized charges”
  • “Being charged money when i do not use POF

Request for Information Question:

  • “Looking for a payout”
  • “How to enable calls through ap”
  • “Request”

Product/ Service Question:

  • “Paid my membership fee, not working”
  • “My email is not working”
  • “Someone made a fake account with my pictures”

Refund Question:

  • “Refund”
  • “Need refund//cancel any and all subcritical”
  • “Need refund”

Cards Question:

  • “Someone used my card for payment”
  • “I ordered a subscription for 8.99$ and ny card got charged 83.00 $ I need my money back ASAP PLEASE ITS MY RENT MONEY”
  • “My card was charged for a payment from pof without my consent”

Website/ Application Question:

  • “Not able to search on website”
  • “Because I can't get back on the site. I don't want men on my site.”
  • “Because I can't get back on the site”

Staff Question:

  • “Unresolved issues and customer service payments”
  • Customer servicej”
  • “I think your service is fake got people wanting your info and cant even talk to someone”

Other Question:

  • “Info”
  • “Says incorrect email address same as I always”
  • “It is not letting me pay or upgrade subscription tried for 2 days already”


POF Terms of Service
To read more: https://www.pof.com/terms.aspx
POF Privacy Policy
To read more: https://www.pof.com/privacypolicy.aspx
Top POF Services

Online Dating, Membership, Customer Care

Top POF Products

Account, Profile, Website

POF Pros and Cons

Pros: Has been good up till now, Free, Website, Up until my account got hacked, Amount of users

Cons: No response from plenty of fish, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, No customer service

Related Companies

IAC, Tinder, Match, Angies List, Okcupid


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 55 out of 358 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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