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Jump to answers about:

enrollment
technical requirements
proxy access
appointments
health information
communication preferences
sharing health data

Anyone who is at least 13 years old and a patient at an affiliate health system, can sign up for MyChart.

Yes, anyone who is at least 13 years old can sign up for MyChart and gain electronic access to portions of their health record.

If you need technical assistance with your account or help with enrollment, call the Allina Health and affiliate health systems support center at 1-855-551-6555. Support is available 7 days a week, 7 a.m. – 9 p.m. Central Time

If you consent to share your health record with affiliate partners, you will have one MyChart account with a unique username and password. You will access all of your information across all organizations in this single MyChart account.
If you decline consent to share your information with affiliated partners, you will have multiple MyChart accounts: one for each organization, each with its own username and password. You will need to sign in to the specific MyChart account in order to view your information for that organization.

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MyChart works best on up to date browsers such as Microsoft Edge, Mozilla Firefox, Safari and Google Chrome. You can download several of these browsers for free. For Microsoft Edge, go to Microsoft.com/edge. For Firefox, go to mozilla.org. For Chrome, go to google.com/chrome.

Yes. MyChart is a secure online account, which means your health information is safe and protected. MyChart access is permitted only to authorized users who have been verified through an activation process. MyChart users have a unique username and password that is known only to them.

Your username must:

be between five and 24 characters
contain only letters and numbers (no symbols)

Once selected, your username cannot be changed.

Your password must:

be at least 10 characters
contain one uppercase letter
one lowercase letter
one number
one symbol
be different than your username

Please keep in mind that only you will know your username and password.

The minimum number of characters for a password was updated from eight to 10 characters in September 2017, to help protect your privacy and meet security best practices.

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Yes, this is called proxy access. To share your information or receive access to another person's information, complete the appropriate MyChart sign-up and proxy forms and submit using the address or fax number shown on the form. Minnesota state law requires that adult access can only be given for a limited period of time; renewal is required every 5 years. Accesss to a child's health information in MyChart is dependent on the age of the child and can no longer be accessed when the child turns 18 years old.
Share information with other health care organizations by using Download my record to get an immediate, concise summary of your key health care information. Save your health record to your computer, USB drive or disc and take it with you wherever you go.

Yes. To revoke access take these steps:
under Resources select Personalize

under Who can view my record select the person
click Revoke access

To protect the privacy and confidentiality of health information according to state and federal laws, parents and guardians have full access to their child's health information in MyChart from birth through age 12.
On the child's 13th birthday, access is limited to:

scheduling appointments on the child's behalf
viewing and printing immunization records
receiving health topic alerts.

Once your child turns 18 years old, you can no longer access his or her health information in MyChart

Yes, proxy access is given to court appointed legal guardians. In order to have access granted you will need to provide a copy of the court order that grants the legal guardian access to the patient's medical record. Attach a copy of the court document to the proxy access form and return to address on the form.

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You can schedule most primary care clinic appointments online with providers you have seen before.

If you are having difficulty scheduling appointments with multiple caregivers or for multiple patients (such as two or more children), please call your clinic directly.

Yes. You can schedule an appointment for someone if you have received proxy access to that person's health record. To schedule an appointment, start in their record and follow the same steps as if you would to schedule an appointment for yourself.

Yes. To cancel an appointment, click on Appointments and visits and choose the appointment from the list of future visits, click the Cancel button. If a button does not appear, you will not be able to cancel that appointment using MyChart. Please call your clinic to cancel this appointment.

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If you do not understand your health information in MyChart, call your provider for clarification or discuss your questions with your provider during your next visit.

If you believe your health information is incorrect in MyChart, please call your provider to discuss your concern or ask your provider to update your information during your next visit.

Your lab results for most tests are automatically released same day. There are some results that are exceptions and your provider will contact you outside of MyChart with those results. The test results page defaults to show only test results done at clinic locations. You may need to click on Show hospital results to see all test results. You may see some test results temporarily appear with provider comments. You will be notified when your provder adds comments that will help you better understand the results.

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To update your personal information online, such as phone number and address, go to Resources then Change demographics.

MyChart will automatically send you an email when you have new information in your MyChart account. If you are not receiving emails please verify that we have your current email address on file. To verify your email address go to Resources and select Communication preferences. You may also want to check your email settings to make sure MyChart emails (mychart@mychartweb.com) are not being sent to junk mail.

You must request notifications from MyChart to be sent by text. To verify you have signed up for text notifications go to Resources and select Communication preferences. Verify that your mobile phone number is correct and that all message types have a check mark for text. If you are still not receiving text messages, please text "cancel" to MyChart at 289-21.

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Applications (apps) can register to access health record data at certain health systems that use Epic as their electronic helath record system.

After downloading a third-party app, complete enrollment in that app, then follow the steps in the app to add a health care provider data sources and select your health system. View the detailed instructions for more information.

By connecting the app you will be granting access to your private health data. We encourage you to carefully evaluate which apps you use.

If you have questions about an app that uses your health record data, please contact the developer of the app. You can find the developer’s support information on their listing in the Apple AppStore or on Google Play.

You can review and revoke existing authorizations:

Sign in to your account
Under Resources click on Linked Apps and Devices

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