HP Support is available to you by telephone.
What to do before you call:
Review the troubleshooting suggestions in this document.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call your service representative, please have the following information available to help us answer your questions more quickly:
The product you are using (the product number and the serial number, found on the label at the back of the product).
If there is an error code on the control panel, note it down; see Control-panel error messages.
The computer you are using.
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers).
The type of interface used on your product (USB or network).
The software and driver name and version number that you are currently using.
The Printer Service information is available from the Embedded Web Server; In a Web browser, enter your printer’s IP address to access the Embedded Web Server.
To access the printer’s service information:
Tap Product Information > Printer Information.
Tap Product Information > Supply Status.
Tap Tools > Reports > Usage Report.
Tap Tools > Reports > Error Log.
You can also print the service information from the control panel:
Tap the Settings icon , then Reports > Printer Status Report.
Tap the Settings icon , then Reports > Print Quality Report.
Tap the Settings icon , then Reports > Error Log.
Your HP Support telephone number is available on the Web.