Contact HP Support

HP Support is available to you by telephone.

What to do before you call:

Review the troubleshooting suggestions in this document.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call your service representative, please have the following information available to help us answer your questions more quickly:
- The product you are using (the product number and the serial number, found on the label at the back of the product).
- If there is an error code on the control panel, note it down; see Control-panel error messages.
- The computer you are using.
- Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers).
- The type of interface used on your product (USB or network).
- The software and driver name and version number that you are currently using.
The Printer Service information is available from the Embedded Web Server; In a Web browser, enter your printer’s IP address to access the Embedded Web Server.

To access the printer’s service information:
- Tap Product Information > Printer Information.
- Tap Product Information > Supply Status.
- Tap Tools > Reports > Usage Report.
- Tap Tools > Reports > Error Log.
You can also print the service information from the control panel:
- Tap the Settings icon , then Reports > Printer Status Report.
- Tap the Settings icon , then Reports > Print Quality Report.
- Tap the Settings icon , then Reports > Error Log.

Telephone number

Your HP Support telephone number is available on the Web.

What can we help you with?