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Quality Inn & Suites Metropolis I-24 Reviews | Expedia
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Mark,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager
8/10 Good
Kimberly, Puyallup
Traveled with family and small children, Traveled with family
Apr 9, 2024
Liked: Staff & service
Small hotel and offers a small breakfast and a small indoor pool. Staff was extremely friendly and attentive.
Kimberly
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Kimberly,Thank you for your fabulous feedback. We're delighted to hear that you enjoyed your stay with us! While we may be a smaller hotel, we strive to offer a cozy and welcoming atmosphere for our guests. It's wonderful to hear that you found our staff to be extremely friendly and attentive; providing excellent service is our top priority. We're glad you were able to enjoy our breakfast and indoor pool during your visit. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
8/10 Good
Catherine
Apr 7, 2024
Liked: Staff & service
Catherine
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Catherine,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
Dear William,Thank you for your glowing feedback. Maintaining cleanliness is a top priority for us, and we're delighted that you found our accommodations to your satisfaction. Providing gracious hospitality is something we take pride in, and we're glad our host made your stay enjoyable. It's great to hear that you found our location convenient. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
Great customer service from front desk staff at check in. Easy on and off access to I-24.
Rebecca
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Rebecca,Thank you for your glowing feedback! We're thrilled to hear you enjoyed our seamless check-in process and convenient location. Our team takes pride in providing excellent service, ensuring every guest has a smooth and pleasant stay. We look forward to welcoming you back soon.Sincerely, Hotel Manager
The property and staff were amazing but i did find blood on my sheets and pillow cases they got me new sheets and pillow cases and the main problem was that the blood didnt look stained it looked dried on like the sheets were not changed between guests
Shawn
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Shawn,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager
Dear Pat,Thank you for your kind feedback. We're glad to hear that you found our hotel nice and clean. We apologize for any inconvenience caused by the condition of the pool. Your comments are valuable to us, and we'll address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Courtney
Mar 17, 2024
Liked: Property conditions & facilities
Courtney
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Courtney,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
6/10 Okay
Charlene, Astoria
Mar 16, 2024
Not a bad place to spend the night.
Charlene
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Charlene,Thank you for your kind feedback. We're glad to hear that you found our place suitable for spending the night. Your comfort and satisfaction are important to us, and we appreciate your feedback. We hope to welcome you back again soon!Sincerely, Hotel Manager
Dear Dan,Thank you for your great feedback. We're thrilled you found our staff super friendly and accommodating! We prioritize Providing exceptional service, and it's wonderful to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back soon for another fantastic experience!Sincerely, Hotel Manager
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a positive experience with our receptionist. Providing friendly and efficient service is important to us, and we're glad that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager