Oceana Hotel

Finally! We live a couple blocks away and have walked by here for over 12 years but never went because it was only available to oceana hotel guests. So far it seems just the restaurant is open to residents now but the terrace lounging area is still only open to guests.

The ambience of the restaurant called the sandpiper was so beachy; clean and bright. The service was impeccable and our server was so kind and helpful.

We went for lunch to enjoy the sunny day and ocean view.

The burrata starter was ridiculously spectacular. We ordered a side of bread to go with it but the flavors of the creamy burrata and spicy radish, tangy red cabbage and sweet in season persimmons just danced together in harmony. We were floored. The chicken sandwich was perfectly cooked and had a nice spiciness to it. The turkey sandwich was so fresh and the cranberry mayo went perfectly with the turkey and toasted sourdough along with crisp lettuce and ripe avocado. I think it was supposed to be to have bacon but I didn't miss it either way.

We were told to come back for dinner to watch the sunset and after experiencing a wonderful lunch experience; we will definitely be back.

Oceana, what a lovely hotel. The property is situated very close to the center of everything happening in SM. Well appointed rooms with pleasing decor.

The intimate dining room, with wonderful service by the staff, offers a nice selection of many delicious dishes to suit anyone's palette.

Laurent Lepetit and his staff were very accommodating and gave us first class service.

Love this place...my go to for a wonderful relaxing vaca and/or dining experience.

Cheers to Mr. Lepetit and his wonderful team!

While this location was directly across the street that was the only beauty and elegance I received.

My expectations were that service was going to be impeccable and above everything. I assumed it would have started with my room upgrade or offer. I received neither. Despite them having rooms they could have upgraded too.

From there it seemed that they just wanted me out the way. From housekeeping rushing to turn down my room, five minutes into me checking into it.

Bursting into my room, not once but twice without ringing the doorbell or knocking at 8AM. Why are people waking up that early on vacation?

The service at their premier restaurant - they overcooked my $70 strip steak, confirmed that it was over cooked and apologized by offering me a lemonade.

Finally, they overcharged me for breakfast that was supposed to be free. When I mentioned my concerns to management. We set an appointment to go over the concerns. They didn't show.

Ultimately, I was instructed to contact corporate and corporate sent an apology letter stating this was not how they operate and to reach out to Oceana to correct the billing mistake and to have a nice day. I realize that I am probably not the clientele for this establishment and will not go back. I expected much more out of Hilton though they use to be much better at correcting an issue. They didn't even offer honors points as an apology.

Went to Santa Monica for a mini Weekend getaway to celebrate our 2year Wedding Anniversary. Oceana is located on the main street facing the park/ocean.
Location is ideal, it's away from the nosy crowded areas, but only a 15min walk from 3rd Street. There's also Valet parking in the front, and they do provide their own free car service for guest : Alto - Higher end Vehicles, with employees instead of contractors. They will drive you a certain mileage before it charges. If you want a ride from Hotel-3rd st. it's Free.

Grand Lush greenery drapes the exterior entrance, the aesthetic is very plush and pleasing to the eyes. Our room was located 3rd floor, there's only 3 floors. Room was very cute, I adore the book shelf design. There's a mini swing area for you to hang out infront of your room, thought that was Charming. Pool is located right in the Center on the 1st floor.

We received Complimentary Desserts, to congratulate our anniversary.. funny thing is there's another senior couple who checked in same time as us, and they told us it was their 25 Anni, on our dessert platter has our our last name on it, but it said congrats on 25LOL !!! I wonder if they got the congrats on 2year one hehe.

From Valet service, front desk, house keepers and all their employees, including Resturant staff, everyone provided exceptional Service! No one dropped the ball.
Definitely will be back.
Highly recommend!!

We had a very nice lunch and afternoon at Oceana. Our table faced the ocean side and the restaurant has a nice cozy decor and ambiance. We felt like we were on vacation. The food and staff were great. This is one of our favorite local spots for lunch or dinner anytime.

During our trip to Santa Monica, I reserved Oceana and thinking this might be just another typical Hilton hotel. I believe this is the first time I do a review about a hotel. They don't have self parking but they provide full service from valet parking, bellmen, tour of the hotel. This is a small but I think it is one of the best experiences I have had with Hilton. This property is well designed, clean, friendly and professional staff, and even their swimming pool is set at 82 degree. Love it.

Oceana is a beautifully appointed hotel with attentive, friendly and available staff - they strive for service excellence. The pool is well maintained and at the center of the hotel. There's a patio on the top floor (3rd floor) that catches wonderful breezes and a good view of the beach while one can grab a drink and light bites.

There are different room layouts available and even their king suite is spacious at 400-525 square feet options. Each room is well appointed and elegantly styled. A definite step up from your typical hotel.

Will be coming back!

UPDATE: Manager, who was not there, has reached out and is making it right. Hope to re-update to 5 Star... it is a beautiful property and everyone else's pictures look promising.

Bad experience. Arrived at 10:30pm and was told we were given an upgrade from our king room to the Oceanfront Boardroom (room 103). This is a large room, but more of a meeting space. The bed is a Murphy bed, you can feel the wooden supports under the mattress and the wooden frame around the bed. They were fully booked, so no other option but to leave or sleep on couch. Went to the Santa Monica Hilton and was not disappointed.

My husband and I decided to stay here for a two day staycation. From the moment you pull up to the valet, the staff makes you feel like you are a VIP. Customer service is clearly important and a priority. Genuine smiles and conversation surrounds the guests.
The room was spotless with luxe furnishings, a Nespresso maker (decaf and caffeinated), and fantastic views. The courtyard is lovely to sit and relax with a beverage and enjoy the sunshine. The pool is small but relaxing - and heated to 82 degrees. The restaurant here is worth staying in or getting room service.
Don't forget to stop by the front desk for freshly baked sugar cookies - sprinkled with a touch of sea salt (I want another one now that I am writing about them) and the refreshing lavender lemonade.
Palisades Park is a stunning walk all the way down to Third Street Promenade or the Pier.
You do not want to miss out on the opportunity to stay at this property!

Service at the front desk was extremely rubde and inconsiderate, Daniel at the front desk was not hospitable or reasonable in any way. We do not recommend this location for any visit