Handyman Matters Chicago

From start to finish, these guys did a nice job. Martha was very helpful in putting together the rather long list of what we needed done and getting a written estimate sent out to me. The craftsman arrived on time, got the materials purchased and work done efficiently, and he cleaned up afterword. We will certainly hire them again, and we recommend them to others.

I don't normally write reviews, but I am writing this so that no one else makes the mistake of hiring this company for their home. My project with this company was very basic, and something most people would even do on their own without hiring a professional. Yet, it ended in a broken front door and a lot of frustration for me. I am glad this wasn't a larger and more complicated project, because I cannot imagine the disaster I would be in now if that were the case. Here is a breakdown of my experience, and I hope it helps you make a decision about the company you use for your project. My front door was never installed correctly, and that being the case there has been gaps around the door letting air into my house. Luckily, this is an easy fix, all I needed to do is get some weather stripping and seal the door. This is a project most people would do on their own and shouldn't take more than 30 minutes. Unfortunately I am not handy at all, so I called Handyman matters. They started off very professional and explaining the process and I was excited to get moving along. I then received my quote to put weather stripping on the door at an estimated time of 2 ½ hours. A little excessive but I agreed because they seemed nice, and sounded like they knew what they were doing. Unfortunately this was not the case. The employee arrived at my home and seemed confused about how he would accomplish this " difficult " task. He then went to the store which is down the block from me and spent an hour and a half on the clock searching for tools. When he returned he took over 4 hours adjusting and readjusting the weather stripping. The whole time he would mutter to himself words such as â no that's not right, oops, ugh, why isn't this working, now I have to do this again, what am I doing wrong, etc.â Finally he said he was finished and took off. Unfortunately we did not examine the door before he left, which is our fault for not doing. When we did examine it we noticed that the weather stripping did not achieve its goal, there was actually more space around our door than there originally was, and on top of that the door would no longer close properly. The company then wanted to charge me for a total of 4 ½ hours even though the estimate was only for 2 ½ hours. This goes against their websites price guarantees, but they do not care. Eventually they agreed to come and fix the door 2 weeks later. Not surprisingly the same guy showed up not knowing what he was doing and accomplished nothing. They then wanted to charge me for that visit as well. So now they expect me to pay over 6 ½ hours of work for a job that should take no longer than 30 minutes by a competent worker. Even if the job was actually completed they should respect their price guarantee, and their 1 year free fixes guarantee. This is besides for the fact that the job has still not been completed correctly and my door is actually worse off than before. They refused to fix the issue again which is against their policies, and wanted to charge me more than my estimated costs which is also against their policies. Luckily after fighting to keep them from charging me more they agreed to settle at the original estimated cost. I highly recommend finding another company for your project. You will be quite upset if you move forward with this company and will regret not listening to this review.

Everyone was very pleasant and the whole process was very easy! THANKS

Nice and clean job, without no hassles.

I was very pleased with the service and quality of work. The project took longer than expected having to drill through granite vs. tile. I was originally quoted 2-3 hrs, project took 4 hours.

Stoyan was very timely, efficient and he listened to what we wanted.

did excellent job - come on time - very professional - will use again

Great work he was on time very happy with this company i have him coming back for another project.

Robert was excellent and we will be hiring for future assistance.

Repairman arrived on time, explained the estimated costs before beginning, and completed the repair in less than two hours. This included going out to obtain the necessary parts after determining what they were.