Home Depot
reviews and complaints

Home Depot in La Habra, CA, delivered my Dryer with Deep dent. Delivery man confirm and noted he will write dorn on his report. I asked to replace the item with no dent and he refused because he said the washer hoses is already connected on the faucet. Instead he gave me tip (advise) to call the LG customer support about the situation and I can get around $ 100 to $ 200 refund or more (The more I lied the more money I can get). Upon received the delivery receipt thru IPhone found out he did not mention any dent (HE LIED). Called the La Habra location and denied my claim because the report is closed as complete with no damage.

I purchased $2500. in gift cards at store 4041 south sheridan, tulsa ok.
purchase date was 05.28.21 05:30pm
[protected]/28/2021 2348
I went to go give them to some of my employees that were working in the area in case they needed supplies.
One hour later find out the cards had no funds on them.
I purchased all cards using my Chime account the the money was deducted from the account for the cards.
Come to find out after speaking with the MOD several minutes after i purchased them Home Depot blocked them?
The money has yet to be transferred back to my Chime account.
Can you explain this to me and also transfer the money back to the account.
Sincerely
Clayton Sutherland
[protected]

I was shopping at Home Depot at2350-Cortez-Rd-W-Bradenton-FL-34207 for tile. I ending up spending over 800.00 on this one room. 8 more to go. Anyway I walked by one of your associates and smile and she (black) said Whatever. I believe this was done because I wore a Trump hat. I did not get her name because she quickly covered up her name and went into the back room. I worked with 5 associates at Home depot over the last 2 days for this order. 1 who showed me the product, 1 who helped arrange the pickup, 1 who took my money and 2 who helped load the items. All was excellent except for the one associate. In a workplace ones opinions need to be kept to themselves. Due to this, my whole experience was turned to a negative. This happened at at around 12 noon on 07/03/2021. I also am handicapped- wearing a portable oxygen container to breath. How rude and I believe racist was this. One other individual saw this occur and asked if I was OK> Now I have reserved feelings about shopping home depot again all because of one ugly minded person. Shame on them and I am sure they have had prior complaints.

We placed a order on June, 17 for the amount of $1, 998.65, at the time of the order they say will be delivery to a third party, we got the order today they knew we live in a condo, they left everything on the crate on the bottom floor, they refuse to take it to our apartment, we has been penalized by the condo for $350.00 and we have to paid someone $200.00 to take the item to our department, not only that, my husband have hearth surgery and due to this issue with the delivery I have to rush him to the hospital, you will be responsible for anything that happen to him, I expect you guys to take full responsibility for all this.
Nobody from the shipping company contact us before the delivery to explain how this work, I will persecute this to the full extend of the law.
Our contact information:
[protected]

I paid $4000 cash for my windows from Home Depot. They were unprofessional they send in people off the streets to install my windows, blood was over my floor, and they installed the wrong windows. They keep promising to fix it and never did. Months have gone by I made a report with the BBB and yet they never came. As u can see from the pic one window is old and one is new. I was supposed to have two new windows

Purchased a range at Allison Park, Pa (no problems), purchased an installation package. Range was delivered, they said the customer was supposed to disconnect the present gas hook up, I paid them $20.00 to disconnect, then they brought the incorrect gas line hook installation kit, they stopped the installation, told me I had to call the store. Contacted store, Manager tried to get in touch with the installation company, to no avail, finally sent a store employee to my house to install the range-a GREAT manager. While all this was going on, installation company called, apologized, I asked when they could get someone out to install my stove, the first opening they had was 8 days. TOTALLY unacceptable. There is a disconnect between the store-great experience, and the installation company-terrible experience.
Louis Treleani 150 Steeplechase Circle 15044
Order ID: H4152-114102

My name is Giovanni Mele. I recently had 2 large windows installation jobs done. The installer was the same person for both jobs. He spoke no English. Can you imagine? I'm over explaining the horrific experience with Home Depot. I don't know what to do. I am at the point to get my attorney involved. I truly think the owners, managers should experience the nightmare of their customer service by just calling the Home Depot. If anyone reads this email please call me [protected]

10 weeks ago I dropped my lawn mower, a Ryobi, off to be serviced. Everytime I call I get a different story. My last round is this:
Monday 6/21/21 I was told that it was on its way back to the Cedar Rapids store. That it was shipped out on the 18th, and the latest I should have it back is the 24th. Today is the 25th. I just called again, but now there is no information available, and I was told to call again in a couple of days.
I am not sure if they lost my mower (it has been 10 weeks) and they hope that I will eventually give up. I hae been paying $40 per week to get my lawn mowed, which means I could have bought a new mower by now with that money. I feel like I am getting a run-around, and noone will help or take responsibility.

At first the delivery dates kept on changing without notification. Then it was rescheduled and notified to us that the delivery time will be between 1.30 to 5.30 pm. The delivery guy calls at 10.30 am that he is going to deliver in 15 mins, I ask him that why is the time changed? And he says you want it or should I reschedule.
Then he comes does the measurement of where it should go and says does not fit in. At this point he has not unloaded the refrigerator. I asked him to hold on, let me talk to my husband and figure out if we can keep the refrigerator in the garage. The delivery guy closes his truck door and drives away. I ask him to wait and he does not care .Total mis-behaviour.
It seems that they have the authority to take decisions on behalf of customer.

have contacted customer service multiple time to inform have not received a statement. On a couple occasions it was noted I should wait for statement. Also true on 6/21 when payment is due 6/24.
After much deliberation had been informed another statement would be issued. 6-10 days for receipt of new statement. After payment is due. Will still be issued late charge.

Customer Service is non existent at store 2507.
This is not the first time I have voiced an issue regarding this location. I must admit the then "manager" called, giving excuses and more or less making it seemed as if it was a one time occurrence.
Several times I have struggled through this store only to find associates watching but not actually assisting. I don't like going to the other location because it's much further and 2507 is down the street, however; who wants to put with nastiness for convenience. Does it really suffice to write these complaints? I have not seen improvement in 2507 since my last complaint in 2020. It's sad, the location:10 wares/goods:10 professionalism/customer service-10. I know what to look for in customer service. I am a secret shopper (not for your company, thank goodness) and before I retired
executive manager of customer service for a fortune 100 company for over fifteen years. I do have a bit of experience and know what not and to look for.

I have shopped numerous times on the website to make sure they have in the store what i want...but 9 out of 10 times its not there..this is extremely frustrating when you take the time to research, and then go there and zero...NOTHING... I guess I'll have to drive a little farther, but lowes will have what there website says...

See this is what Im talking about. Ive responded to this e-mail twice and still keep getting it..I will never EVER shop at home depot again an I will surely let all my friends and family know about this...Thank You for Nothing

The freezer was delivered on 26 May 2021 - it was cold for the first few hours then began to warm up - I did not know at 48 hours that the freezer was broken - I can't return it according to the ridiculous Home Depot return policy for appliances - trying to get Fridgidaire service was a nightmare - service person diagnosed problem as a defective control board - 3 weeks later, still no working freezer - very disappointed with both Home Depot and Fridgidaire.

I bought 3 appliances on a Home Depot credit card and a Visa. I went to cancel the order when I noticed Home Depot online was cheaper than the price they charged me. The customer service rep paid off my newly opened Home Depot credit card with my Visa card (I placed orders on both to get me more "savings"). This was done obviously to ensure the sales person got commission.

A month later I noticed the charge on my credit card and had to go back in. The said they can't reverse the charge, but that they will mail me a check. Still in process apparently. They said this wasn't "fraud" but an honest mistake. Yeah, I bet.

Service sucks. Order washer and dryer. Delivery called an hour before for a 30 minute heads up, got there, waited 10 and left, then called and rescheduled foe 2 weeks. Were rude and didn't want to see phone log. Did not care that someone was there to accept delivery if they only called.

What do you do in this situation? What I did. Canceled and ordered next day delivery with Lowe's. Lowe's is my new to go store now.

Your paint matching department continues to go down hill. I am a regular customer and have bought paint dozens of times. Years ago personnel in your paint department were conscientious. Not any more. The last five or six times the matches have been subpar. Today was ridiculous. The attendant first tried to tell me the trim piece I wanted matched was there standard white. He could tell by looking at it. When I ask him to match it, he used the equipment to determine the formula. Then he went to get the base paint and said he was right it was the standard white. Then he added color? Shook it, then put a drop on the on the lid and handed it to me. I asked him if he could put it on the sample. He did then said it's a little bright but it's a match. I should not have accepted it but I did. Now I am not happy about this. This happened in Madison hts Michigan about 7am. Home Depot should start training the paint people better.

Home Depot took $11, 216 Not in good faith without any communication about installing our fence in June 2021 for over 17 WEEKS!

This complaint is filed against The Home Depot, Inc. in providing a contract for fencing services which they have not provided in any capacity. Since August 2020 and into February 2021 Bratton Brothers, Inc. provided an estimate and signed our Fence Agreement as the Home Depot service provider and fence installer. Along with Home Depot Pro Desk, Bratton Brothers agreed to provide the fence we purchased and Home Depot removed 50% of the Home Depot Project Loan in the amount of $11, 216. This was to be for fencing materials and logistics for purchasing materials, yet no materials were ever purchased until late May 2021. Neither Home Depot nor Bratton Brothers provided any invoice, purchase order, or bill of materials to show what this taken money was used for even after repeated requests by Customer. More importantly neither Home Depot nor Bratton Brothers have provided any communication to provide services as in the agreement including delivery of pickets from supplier, delivery rails and posts, and scheduling of fence installation.

This complaint is filed against both Home Depot of Atlanta, GA and Bratton Brothers of Murfreesboro, TN for signing a contract for fencing services which they have never provided for or installed in any capacity. For over a month both companies have refused all communications, they will not respond or reply to emails, and neither company will receive or make phone calls to us about this Fence Agreement signed 2/27/2021. The Home Depot Project Loan we received was for $24, 000 to pay for entire fence project, and is serviced by GreenSky Loan Servicing with funds provided by Flagstar Bank. This loan has an expiration date of 8/19/2021 to get fully utilized for payment of goods and services. However, the loan payments have been active since March 2021 and we have been making payments in good faith while receiving No goods or services by Home Depot or Bratton Brothers. Due to the refusal of both companies to communicate or provide services, the Customer has requested the Home Depot Project Loan be frozen against further fraud and theft of money by Home Depot.

The Customer agreed to a fence installation project; the Customer is making payments on the loan for money that was to be used for fence project; yet to this day both companies have refused contact to provide services to install our fence. Not one person at Home Depot or Bratton Brothers did what they promised, they basically have been and continue to mislead the Customer for 17 weeks. Not one person at Home Depot nor Bratton Brothers has actually followed through with a promise to get progress toward resolution to get our fence installed--In June 2021 We Got Nothing!