Home Depot Reviews

I have always had a good experience at Home Depot store 0258. I have been very lucky to always find a sales rep to answer and assist me with whatever product I am buying. I have had good sales rep that go beyond to make sure you're satisfied by giving great customer service. It does not matter what you need at home depot, if they do not have it in the store at the moment, They can go online and order it to be delivered or picked up at the store. Store 0258 gets a 10 plus from me. I always look for Hugo, Giovanna, and Oscar when I go into the store because they always make you leave feeling satisfied and are professionals at their work.

I am just a shopper and not affiliated with anyone working for Home Depot. I am in the process of moving and ran out of tape, bubble wrap, and storage containers multiple times. I can't pack boxes and focus on the important stuff if I have to keep running to the store. I can always count on Home Depot to have what I need and get same day delivery. Their website and search engine are well designed and they have the products I need that range from paint supplies and bird seed. You can't get same day delivery from Amazon in my area. There is another big box hardware store but their search engine is terrible and they don't seem to carry the items I want.

I was running relatively late in the store (7:30pm) in Merriam, Ks last evening so as expected, I could not find an associate to help me with a ceiling fan pull chain switch. I had just visited your competitor in Roeland Park and no one was available and did not have the switch I needed even though it was for a ceiling fan purchased at their store. So I said, let me run over to HD and take my chances. I was met by Joe R. and as I asked him if he knew anything about electric issues, he said no I'm sorry and his cohort he had been talking to laughed and said, he's just teasing. I was immediately calmed. I needed that at that tense moment. So then Joe took his time to help me and was thoroughly helpful and patient with me, a senior, and together, we figured out exactly what I needed. He's a gem and you should definitely keep Mr. Joe...

We live in Nebraska and needed to get new floors in our house in AZ. We used store 0483 in Surprise. Our contact person was June. We liked her so much we had to go in and meet her in person. She made the purchase so easy. She was wonderful!!! We also want to give Betty in customer service a shout-out because she made returning a few extras material really easy. We were also most impressed with Kim, the project coordinator, she kept things moving and was always in touch. Angel, who was the installers supervisor did a great job. We love our floors and they were done in 2 days. We are most happy with our Home Depot experience!!!

My husband and I have been looking for a small freezer to put in our garage. We had shopped online and in 3 or 4 stores, including 1 Home Depot. No one had what were looking for. We were near Home Depot in Harrison, OH and decided to check their inventory. We met Appliance Specialist, Bradley Howington who was very knowledgeable about garage ready freezers. He didn't have what we were trying to find, so he looked online. They still did not have a small one. He finally looked on Amazon and actually found exactly what we wanted. Bradley is the most helpful sales person we have come into contact with in years. He is an asset to the Home Depot team. Even though Home Depot stores are not the most convenient location for us, we will be making Home Depot, Harrison our Go-to store. Thank you so much Bradley.

After ordering a product for delivery that was listed as next day delivery- it had a countdown on the product page (Order in the next 6 hours and 23 minutes for next day delivery…) I received an email the next day that unfortunately the order is delayed. It will “typically be delivered in 5 days”. This was for a product needed urgently hence the next day delivery. I ran to the store and picked one up but cannot cancel the online order. There is no ETA, the product has not shipped. Order status says “processing” and according to customer nonservice, after 45 minutes the order cannot be cancelled. The options they provided are: refuse delivery (not an option as I won’t be home), return the item to a store after it arrives (now I have to haul the item back to the store? at an unknown ETA?), or ship the item back.

I had delivery scheduled for today, April 16th between 10am and 2 pm, no knock on the door, gazebo was placed in a location blocking an emergency exit, worst of all the delivery personnel FORGED MY SIGNATURE, this is unacceptable. Either Home Depot makes this right or I go to the police.

#1: worst website and customer service by phone EVER. I have a number of credit cards and NONE are as hard to pay as Home Depot's. I spent two days trying to get into my account to pay my bill and got locked out both times. I asked multiple times for a code to reset the password, assuming that was the problem. Never got a code. It took two phone calls just to do the pay by phone option. You NEVER get to talk to real person. I've had enough. I canceled the account as I don't have any interest in wasting any more time trying to get the website to work. Don't even get me started about the poor customer service at the stores.

Bought patio furniture for over $800.00 and was told I would get military discount which I did recieve and also told I could get 100.00 discount on top of that if I opened a Home Depot credit card. Called home depot before my first billing to check on the discount promised and was told it would come off my first bill. Got the first bill and no credit for the $100.00. Called home depot credit and was told completely different story. That can't get military discount and new card discount and that the purchase had to be over $1,000 in order to get the discount. Feel very mislead by home depot and canceled my credit card and will continue to let others know how I was mislead.

wonderful to work with! This was our first major home renovation, team patiently guided us through the process and ensured we felt comfortable asking all our questions. The design team took the time to understand the challenges with our current space and provided thoughtful solutions to transform our home.