Office Depot
reviews and complaints

This morning I visited the Office Depot located on 6211 N Kings Hwy, Alexandria, VA and as soon as I walked into the store, I was warmly greeted by Mr. Derek T. He was very pleasant and made me feel welcome at the store. There was another employee - Amy - who helped me with an online order for boxes which my husband never picked up. Amy took her time to find the online order in her system to make sure they were indeed cancel so that I can eventually get reimbursed. Both Derek and Amy were very helpful. Thank you for your service.

Their product line is good solid stuff and they have very helpful clerks there to help you! I have purchased from them numerous times. The chair I am sitting in right now (desk chair) came from them. They were very helpful and I am handicapped so that means a lot to me! I have to use a walker these days and cannot do so much but I was in need of a new chair as my old one (from them) wore out finally after years of use. 10 years old chair! Not bad as far as desk chairs go! What prompted me to get it from them in the first place is that I had bought one from somewhere else and it lasted only 3 years. I decided I wanted one that had better quality to it and it was too by golly! I would say I got my money's worth for sure!
Thank you Office Depot!

A satisfied customer

Aaron at Office Depot in D'Iberville, MS went above the call of duty. I brought in 15 calendars to be bound and I remembered after I left the store that I also wanted a hole punched in the center of each page to be able to hang the calendar. Aaron had to hand punch each of the pages for the 15 calendars and he did this after he had already bound the calendars. He took apart each one, hand-punched the pages, and then reassembled them. No complain from him at all. I so appreciate the work he did. Thank you, Aaron!
Next, we have to convince Office Depot that one of the pieces of equipment needed is a hole punch that could punch through all 12 pages of a calendar at once. Very surprised that Office Depot does not supply their print department with such a simple piece and inexpensive piece of equipment.

I've been looking for a new Epson printer that prints labels directly to a CD or DVD - they're hard to find! I found one at Office Depot - and it was on sale! Which made it even better.

My old Epson printer was still working, but I've had it for over five years, and it was beginning to hum and make rattling noises, so I decided to replace it before it stopped working.

I went to the Office Depot in Sherman, Texas. They had the printer I needed in stock. Before I found the printer on sale, I had bought a set of ink cartridges for my old printer.

The employee brought the printer to the counter for me - along with the ink I needed for the old printer, gave me a refund for the ink for the old printer.

He was professional, courteous, and helpful.

Office Depot does a good job of training their employees in customer service. Thanks.

Needed to replace my HP inkjet printer (4 years of hard use... it stopped spraying cyan ink). Rather than going online, I went to my nearby OD/OM store to examine closely what they had. Found one for less $$ than I spent on the previous printer 4 years earlier, that did everything I needed. The sales/service techs were outstandingly reassuring, explaining how to hook everything up, corrected my replacement ink purchase with the correct ones (my bad), and even gave me their cards if I had any trouble hooking it up! Outstanding service and a selection that totally met my needs! Hooking it to my computer was easy-peasy, too, even for this senior citizen! Didn't need to call them except to let them know it worked! When I moved the old one away, I found the old receipt taped to it - same store, four years earlier to the month! Customer loyalty - that's me... HP printers at OD/OM!

I Went into the Colorado Blvd store in Denver Colorado and a man assisted me in a return And basically lied straight to my face and said he couldn't return an item because I didn't have receipts. I asked him to point out the return policy. He said it was in the fine print and I asked him Again to show me and he refused service and made me leave store. I was so embarrassed. This store advisor was the most rude, unprofessional, sarcastic worker I have ever encountered in all history. THEN CALLED OFFICE DEPOT CUSTOMER SERVICE on PHONE AND REPRESENTATIVE, SAMMY ASSISTED ME. I VOICED MY ISSUE AND HE CALLED THE STORE IMMEDIATELY AND TALKED WITH STORE. HE SAID THAT I COULD GO BACK IN STORE AND RETURN MY ITEM AND THAT THERE WOULDN'T BE ANYMORE PROBLEMS. SAMMY IS THE GOLDEN VOICE FOR CUSTOMER SERVICE FOR OFFICE DEPOT. HE WAS THOROUGH AND FAST & KIND VOICE IN HANDLING THE MATTER & MOST IMPORTANTLY VERY PROFESSIONAL. I COULDN'T ASK FIR ANYONE BETTER HANDLING THE ISSUE. OFFICE DEPOT is AN AWESOME STORE AND HAD NEVER HAD A ISSUES. THANK YOU OFFICE DEPOT FOR EXTINGUISHING THE PROBLEM. JANELL

Under a time crunch and emotional duress, I was forced to create and order funeral programs for my father's funeral, the night before his service. The website stated 'ready by 7pm the next day' but I needed them by noon. I also needed them folded and another product of memory cards trimmed to same size (there were 2 per sheet). I had to just trust it would be done well, as there would be no time to re-do. The next morning I called the store at 10 am and print desk said she had them printed and ready to go. Upon pick up, it was clear she had taken time to do everything I needed (even though I had not specified as much in the online order notes). She had folded the programs and not just trimmed the cards, but trimmed them to all be the same size so they looked nice in a stack. It might have been normal operating procedure for them, I don't know, but her act of having them done first thing and making sure they were printed correctly, folded as needed, and trimmed to size, was the last thing I experienced before preparing and attending my father's funeral service. This REALLY did make a big difference and I will be letting her bosses at the store know.

Was looking for a certain air purifier and to be honest I never thought to look on office depot. 3 major stores I went to said they had the air purifier but it was out of stock? Ummm ok... that means you don't have it. I decided to google for it and low and behold it said Office Depot had it. For starters I never shop at Office Depot. We don't even have one where I live. To be honest I never thought a place like Office Depot would have it, but they did! So I ordered it on a Sunday. I decided to pick the cheapest shipping. I didn't care if it took 5 to 7 days to get it, I just cared that I would get it. Ok so they shipped it out and I got it MONDAY! I never seen such fast shipping before in my life. I can only assume because the nearest warehouse is 4 hours away from me. They impressed me by shipping it out right away. The package arrived unscratched and no flaws with the product either. I quickly did the warranty on my new air purifier and been using it since they delivered it last week. I don't know about how good their customer service is or if they have good office products... what I do know is they really impressed me with their fast shipping. Thanks Office Depot!

I have had the opportunity to visit the Print Shop at Office Depot in Stockton. During my visit, I had some non-profit material to print (actually graciously contributed by Office Depot). The two young wonderful staff members, Jiana Espinosa, and Maikaylea Tinsley, didn't miss a beat on providing the best service. Despite of the fact this material was contribution or not, the two treated me, and this job with the highest level of respect and accuracy, to assure it was at the highest level of quality. Wow! This don't happen ever! These two bent over backwards when one machine broke down during the process, and did what it took to get the job done; yielding to the highest level of satisfaction. Despite the line build-up because of tech issues with the machines, the two maintained, calmness, sincerity and professionalism, and pushed through all obstacles to get the job done. I was truly impressed on how professionally they conveyed to the anxious and frustrated customers in line, to calm them down, while they resorted to plan B to get the orders out while one machine crippled. These two young staff members, Jiana and Maikaylea (asst. Manager) demonstrated the best professional teamwork I have ever seen; definitely worth praising. In today's workforce, it it rare to see this kind of work ethics and teamwork, especially among the younger generation of workers. These two, by far, top the charts, as wonderful role models. Kudos to Office Depot - Stockton for have these two wonderful people on your staff. Way to go, Jiana and Maikaylea!

We bought our mom a HP laptop for Christmas on-line. It came the end of December any it won't WORK. Shehad Sparklight go to her house get it set up. So the problem is it DID NOT SAY you has 14 day's to return it . We looked at one at costco it was alittle bit more now I wish we would have bought that one. I WILL NOT STEP IN OR BUY ANYTHING FROM YOU GUY'S AGAIN. I will also tell everyone I know NOT to do buy ANYTHING from you

When I tried calling, texting and using their web customer support, no one answered. This is absolutely unacceptable. I ordered a hardcover book on December 27th and a wire bound book in two separate transactions minutes apart. The wire bound book came with tracking info and a confirmation email, and arrived quickly. I never got that information for the hardbound book even though the charge showed up on my debit card, and I tried numerous times to reach customer service. This is not okay and I am very upset with Office Max’s poor customer service.

On Sunday 10/8 at 12:15 husband in Albuquerque paid store #6162 to send my medications to me in Duluth GA via overnight FedEx tracking #[protected]. When FedEx tracking showed no package picked up by 5 pm Tuesday 10/10, I called depot store. Alan in furniture answered my call, found my package in the photo department. He noticed FedEx guy leaving store and ran after him to give him my OVERNIGHT PACKAGE OF CRITICAL MEDICATION. Kudos to Alan and shame on whoever did NOT take care of this customer.

Dear Sir:

I am very upset with Office Depot. I ordered a printer on 10/5/2023. Order #[protected]-001. I realized that our 501 (c)(3), Burn Survivors Throughout The World, Inc., did not need the printer and within 1.5 hours of the order I called and requested that it was cancelled. The representative said not you cannot cancel the order and I said it is processing and less than 2 hours since I ordered it. She kept saying that it cannot be cancelled. I asked to speak to a supervisor and she put me on hold and left me there. over 30 minutes and she never returned. I requested a call back and never got one. I ask Office Depots upper management to look into this and cancel the order or pay for the return of the product and refund my money. I have informed the credit card company and they are waiting for the charge to come to the card.

I can be reached at [protected].

Thank you for your help with this matter.

Michael Appleman, CEO

order # [protected]-001

My name is Jerry Hazelwood. My phone number is [protected]. My email is [protected]@aandbmechanical.com.

I purchased two office chairs and their protection plans on 11/30/21 from Office Depot in Madison, MS. Both chairs hydraulic mechanism lets the chairs slowly go down. I sent a claim into the Allstate Protection Plans Dept and told them of the issue and received no response. I called into the Allstate PP and a representative told me I had to call the chair manufacturer to have it repaired. The manufacturer is in Singapore China. I do not understand why I purchased the Protection Plan if you will not honor what i paid for.

I arrived on a Sunday 4:30p.m. to get 3 colored copies. The cashier called for a manager to come to the front to help me. Someone on his ear piece said no manager to help. I would have to come back tomorrow. I work Monday- Friday, so

I could not come back the next day. It's hard for me to believe that there was no one to help me to get colored pages copied at a copy/prininting company.